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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The assistant always helpful to check all my packages, and go extra mile to resolve it if any issues occur.... 2 thumbs up!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It was a great experience. I faced a little issue with some loss items during the shipping transfer and a staff from Comgateway name Nicole, walked me through the whole process on claims. She was very... Ver más

Valorada con 5 estrellas sobre 5

I have been using the services of Comgateway for 15 years. When they had some issues a few years ago, I tried another company as an option. However, when Comgateway addressed these issues, I gave them... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been their customer for more than 8 years. Kimberly and other customer services team members of comGateway have been very useful. It is not the first time I seek their assistances such as missi... Ver más

Información sobre la empresa

  1. Servicio de despacho de mercadería

Escrito por la empresa

Shop from your favorite US online stores with your very own US address and ship your purchases worldwide with comGateway. Let our services provide you with the best online shopping and international shipping experience you'll ever have. From fast and reliable door-to-door shipping and shipment tracking to our OneBox package weight reduction service and excellent customer service, we offer our customers nothing but the best.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

327 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 66% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Great Service overall

Great Service overall, 1 star short due to package ripped open.

3 de abril de 2020
Opinión espontánea
Logotipo de comGateway

Respuesta de comGateway

Sorry for that hiccup Anthony. It is possible that your package was opened during customs clearance. Rest assured that we always ensure packages are securely packed prior to international delivery. We'll forward your feedback to our shipping team and courier partners. Enjoy your purchases!

Valorada con 5 estrellas sobre 5

It is not easy... but once done, the goods arrive fast

The whole process is not simple but once you do it it becomes clear. and easy. The language and terms used are specific to the shipping goods so it takes a while to get familiar. The website UI is not the best. But once you select the item and agree to ship and pay, the goods arrived really fast well (re) packed and in good condition.

3 de abril de 2020
Opinión espontánea
Logotipo de comGateway

Respuesta de comGateway

Thank you for sharing your experience Ramesh. Send us an email on how you think we can improve further and we'll ensure it'll reach the appropriate department. Cheers!

Valorada con 5 estrellas sobre 5

Awesome customer service!

This is my first time using their service. I am quite surprised on their efficiency in delivering my parcel especially their great customer service. Even when Malaysia is under Restriction Movement Order, they still help me in the best way they can.

Thumbs up to them and please do not hesitate to use their service.

One minor things that they may can consider to improve would be their address registration where there are limitation in the number of character that we can use. Other than that, all was great!

24 de marzo de 2020
Opinión espontánea
Logotipo de comGateway

Respuesta de comGateway

Despite the Global Health Concern and delivery constraints, comGateway is still "business as usual." We have also noted the character limit in the delivery address and have forwarded it to our team. Thank you again for your feedback and stay safe!

Valorada con 1 estrellas sobre 5

Not the first time

bought a monitor, paid $200 for shipping and insurance through comgateway, poor handling, monitor broken. They deny responsibility and instead blame on manufacturing defects. Im speechless! after a few more emails, they shift the blame to DHL and local Customs, they cant do anything. what is the point of paying insurance when they deny its their responsibilities. now I need an official letter from them so that I can take DHL and local Customs to court.... Comgateway will be my witness.... Crating? it cost another $200.... who would spend another $200? whoever comes up with that idea can get a new job. just buy from Amazon.. cheaper shipping

18 de marzo de 2020
Opinión espontánea
Logotipo de comGateway

Respuesta de comGateway

We're sorry to learn what happened to your package Benjamin. Please note that we offer crating and other safety material add-ons for your packages. Rest assured that insurance can be claimed in most scenarios. Nonetheless, we have coordinated with our support team to see the best resolution possible for your case.

Valorada con 5 estrellas sobre 5

My Best Hub

Good experience with using as our Hub agent
Fast respond & fast update for any question
Always choosing & support, i have every week shipment, until now almost 5 years experience

18 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thanks

Great and efficient service.

17 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

It is fast easy and saves money.

It is fast easy and saves money.. I have been using comgatway for 5 years with out a problem..It makes sense if you shop OS a lot I use one box option and shipping is fast .

13 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

It was a great experience!

It was a great experience. I faced a little issue with some loss items during the shipping transfer and a staff from Comgateway name Nicole, walked me through the whole process on claims. She was very patient and understanding. Comgateway is really and highly trustworthy in terms of customer care and handling of goods. I wish you guys continued success!

11 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great rates

Great rates, quick shipping. Absolutely love the convenience and the options for shopping in the US.

11 de febrero de 2020
Opinión espontánea

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