Exclusive Secure Care Services Opiniones 

305
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The booking process was not easy for me as a Ward Clerk but it was straight forward to do. It just meant there was a lot of research for me to do and going backwards and forwards. The transport arriv... Ver más

Valorada con 5 estrellas sobre 5

The team form my first call to the lady being transported to an alternative unit with professionalism and ease. Out first booking had to be cancelled but we eth rebooked without any implications, many... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mark and the plus one both had a respectful manner in the way they dealt with the client and staff on the ward. They waited patiently for paperwork which unfortunately was'nt completed properly. They... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

really helpful on the phone and ensuring the booking form completed correctly Good communication between team and ward if any delay. even though it is preferred to complete form online, having the... Ver más

Información sobre la empresa

  1. Hospital

Escrito por la empresa

Exclusive Secure Care Services is a specialist forensic health and social care agency based in Sheffield, South Yorkshire. We offer a wide range of services and professional care of service users in secure environments including: •Highly trained Support Workers / Health Care Assistants •Rapid and Secure Conveyance / Ambulance Transport Team for Adults and Juveniles / Young People nationally. •​Independent Living Support for 16+ and Adults •​Training provision - specialising in Conflict Management & Physical Intervention Training (MVA)


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

305 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(305)

13 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Staff arrived promptly and kept in touch with updates. They were calm, professional and extremely helpful. They managed to de-escalate a situation effectively. Would not hesitate to use again if needed.

21 de diciembre de 2021
Valorada con 5 estrellas sobre 5

Team arrived to take patient to Nursing…

Team arrived to take patient to Nursing home, Patient didn't want to leave, Team was absolutely brilliant they were, Kind, Respectful and didn't rush patient at all, Nick one of the team was reported by staff to be exceptionally good with his communication skills and how he interacted with the patients using his Skill and Knowledge, but all the team were brilliant. Patient was transferred to Nursing home incident free.

25 de octubre de 2021
Valorada con 1 estrellas sobre 5

Avoid at all cost

Although, I left the company a long time ago I’ll never forget them. They scarred me for life.

They lied on my references and accused me for things I haven’t done. I had to prove to the job I applied to afterwards that what ESCS claimed were all lies, and fortunately I managed to, I had more than enough evidence. I had depression for 5months. I was left my last month unpaid. I had to go to another town for work and they didn’t pay for travel expenses. In my current company my job is 10min away and they pay for travel expenses/mileage+hotels. I have never came across such a cheap company.

I then found out that a lot of workers leaving the company took them to court and won their case. I was also told by some of them afterwards that the company lied on many of their references. They either said that, that worker was dismissed or threatened them with their cases being under investigation.

The management was very, very poor and unprofessional. Zoe Chivers, was unfortunately, my manager and was useless, unprofessional and naive. I got attacked by an SU and had to go to the A&E. Zoe didn’t ask how I was or what were the complications. On the meeting I had with a senior, also, useless and liar, Zoe had no idea of what the outcome was. I chased her many times and Zoe and senior ignored me. I believe I still have the emails.

If people want to recruit ESCS for their families I suggest you take a look on indeed. Staff reviewed the company. I would like to add that there are many companies places much better that ESCS. Remember, how a company treats its staff, staff will give that back to their customers/clients.

Unfortunately, have never been appreciated or respected.

Since, them I know what to not look in a company. If you are a worker please apply somewhere else. If you want support with your family, please seek support from another company.

8 de octubre de 2021
Opinión espontánea
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Respuesta de Exclusive Secure Care Services

As we are unsure of who has wrote the above comment we have asked for the reviewer to provide additional information. Once we have additional information we will be able to provide a suitable response. We take all feedback seriously hence the reason for the request :)

Valorada con 5 estrellas sobre 5

Time for arrival was accurate

Time for arrival was accurate. Full report of the transfer was provided which was really helpful.

13 de agosto de 2021
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Respuesta de Exclusive Secure Care Services

Thank you for your feedback, much appreciated :)

Valorada con 5 estrellas sobre 5

Brilliant

Super easy to book, the lady on the phone was so nice and the two men who came to collect where brilliant; chatty friendly and professional.

13 de julio de 2021
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Respuesta de Exclusive Secure Care Services

Thank you for your kind words, it is very much appreciated!

Valorada con 5 estrellas sobre 5

Excellent

Excellent, professional service. Coordinator managed to arrange staff in shorter timescale than initially thought she could, provided a timescale for arrival of the team which was met with with them confirming time of arrival, met exactly.
Ensured that a crisis facility in a hospital was emptied and patient transferred to the appropriate ward in good time.

3 de junio de 2021
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Respuesta de Exclusive Secure Care Services

Thank you, we really appreciate your time to share your feedback

Erika

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