Exclusive Secure Care Services Opiniones 

305
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The booking process was not easy for me as a Ward Clerk but it was straight forward to do. It just meant there was a lot of research for me to do and going backwards and forwards. The transport arriv... Ver más

Valorada con 5 estrellas sobre 5

The team form my first call to the lady being transported to an alternative unit with professionalism and ease. Out first booking had to be cancelled but we eth rebooked without any implications, many... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mark and the plus one both had a respectful manner in the way they dealt with the client and staff on the ward. They waited patiently for paperwork which unfortunately was'nt completed properly. They... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

really helpful on the phone and ensuring the booking form completed correctly Good communication between team and ward if any delay. even though it is preferred to complete form online, having the... Ver más

Información sobre la empresa

  1. Hospital

Escrito por la empresa

Exclusive Secure Care Services is a specialist forensic health and social care agency based in Sheffield, South Yorkshire. We offer a wide range of services and professional care of service users in secure environments including: •Highly trained Support Workers / Health Care Assistants •Rapid and Secure Conveyance / Ambulance Transport Team for Adults and Juveniles / Young People nationally. •​Independent Living Support for 16+ and Adults •​Training provision - specialising in Conflict Management & Physical Intervention Training (MVA)


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

305 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(305)

13 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Everything about the service I would…

Everything about the service I would consider excellent, from the initial booking, communication and information received about the journey,
The swiftness a team was available and the cost is reasonable.
We will continue to use this service and they are our first choice.

21 de abril de 2021
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Respuesta de Exclusive Secure Care Services

Thank you so much!

Valorada con 5 estrellas sobre 5

Excellent service

Exclusive staff are always on time and will contact the ward with estimated time of arrival. They always communicate effectively with staff and make the transfer of even the most difficult patient much easier. Exclusive staff always treat the patient with dignity and respect and attempt to establish rapport, putting the patient at ease which ensure a safe and incident free transfer. Exclusive staff are always extremely supportive of the nursing team and when they are bringing a patient to the ward give a clear handover of how the patient has presented in their care.
Having dealt with Exclusive on numerous occasions and having experience of other transport providers I find the service delivered by Exclusive to be the best (both for staff and patients).

1 de abril de 2021
Valorada con 5 estrellas sobre 5

Exclusive are always polite and…

Exclusive are always polite and courteous both when booking the transport and also when transporting patients to and from destinations.. Nothing is ever to much trouble and if i have any issues that need resolving with a booking there is always someone there to help . They are also always punctual and ring if they are going to be late due to traffic.

16 de marzo de 2021
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Respuesta de Exclusive Secure Care Services

Thank you so much its really appreciated!

Valorada con 5 estrellas sobre 5

You responded immediately and we did…

You responded immediately and we did not have to wait for a long time for your services. Thank you for your quick response

16 de marzo de 2021
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Respuesta de Exclusive Secure Care Services

Thank you very much for this review it is much appreciated ESCS

Valorada con 5 estrellas sobre 5

Reliable and fully effective as always

Reliable and fully effective as always. Will always try for ESCS to help in the first instant

15 de marzo de 2021
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Respuesta de Exclusive Secure Care Services

Hello,

Thanks for leaving us 5 star rating. It's very much appreciated!

Erika

Valorada con 5 estrellas sobre 5

Really exceptional and professional…

Really exceptional and professional service received from todays transport of a patient on Monday. Really professional and efficient team. Very well organised and remained very friendly towards young person we were transferring. Felt incredibly safe and comfortable with the staff. Special thanks to Jo, Liam and Phil. Apologies as I forgot the fourth persons name. However, they were all very professional and a well experienced team.

4 de marzo de 2021
Opinión espontánea
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Respuesta de Exclusive Secure Care Services

Hi Shadiya,

Thanks for leaving us such a wonderful review, we always put customer satisfaction as our priority and Jo, Liam, Phil and Lee will definitely be happy to see this!
We look forward to working with you again.

Erika

Valorada con 5 estrellas sobre 5

Great service

Great service. Fast quote and arrived promptly. Reassuring to get a detailed report of transfer so I knew the patient arrived safely.

21 de febrero de 2021
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Respuesta de Exclusive Secure Care Services

Thank you for your review, I will pass it on to the Team involved.

Valorada con 5 estrellas sobre 5

I needed transport for two people and I…

I needed transport for two people and I rang around most of the companies who offer similar services, you guys were the fastest by far. I dealt with Yasmin (?) who was lovely, knowledgeable and got the job done in a timely fashion. I wouldn't hesitate to throw business your way again in future. Thanks!

30 de enero de 2021

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