Terrible customer service. be careful when you order, they will deceive you. you think you ordered once but in small print they get you with automatic renewal. i called to speak to someone about why... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Horrible customer service for sure. Will be looking for a local chocolate shop to frequent and will no longer be a customer. Store was closed, when hours of operation stated they would be open, reac... Ver más
Update: The company contacted me to assure me that the recipe is still the same and offered to replace my box as they were concerned that the heat had adversely affected the quality. Second box was r... Ver más
La empresa ha respondido
I have never been so disappointed with See's Candies as I am today. I ordered almost $100 in chocolate on April 10. I had free shipping but because it is during the hot months I paid over $25 for shi... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
See's Candies official online chocolate shop offering delicious chocolate gifts & candy treats for all occasions. Order a box of your favorites today! See's Candies
Información de contacto
El Camino Real 210, 94080, South San Francisco, Estados Unidos
- sees.com
2,1
Malo
325 opiniones
Ha contestado el 62% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Loyal See's customers NO MORE!
We've been loyal See's customers for MANY years and were dumbstruck at how horrible the candies were that we just had delivered. I had called because I'd never done an online order before and wanted to ask some questions. They reassured me that our custom dark chocolate order would be built from the freshest stock possible. Our custom order included 8 different faves that we know VERY well. Unfortunately freshness was a minor issue since the outside chocolate had NO flavor and none of the fillings had much flavor or just tasted bad. And the shape/size of the pieces were just "off". This is NOT the candy we've been eating for decades. I hate to do it but this stuff of not worth eating, so it's going into the garbage. ! I hate to see this occur but there is no way we would ever buy any again.
12/2: Thank you See's for being responsive to my concerns. I appreciate it! I'm hoping See's will be able to continue the high quality standard that I've experienced over many years as a loyal customer.
7 de noviembre de 2022
Opinión espontánea
Respuesta de See's Candies
Hello Jim D,
We sincerely apologize that the candy you received with your most recent order was not up to our usual high standards. We truly want to make things right for you. We have requested your contact information through private message so we can locate the original order and have it repacked for you with our fresh, delicious product.
We hope to hear from you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
The worst customer service I have ever…
The worst customer service I have ever encountered. My order was held up(?) by UPS. Needed the order by a specific date. Called to have another order overnighted. Rep went back and forth with her supervisor, call got cut off. No call back. Now I start the process all over only to get another CS rep who tells me the woman I spoke to was on another call and she could help me. She takes the order, tells me the shipping charges and right b4 we went forward w the order she quotes me more than double the original shipping cost. Love their chocolates, the worst customer service-will never order from them again!
10 de noviembre de 2022
Opinión espontánea
Respuesta de See's Candies
Hello,
We are so sorry you had such a negative experience with your recent candy order. We truly want to make things right for you. Please reach out to me directly so I can work with you to resolve this issue and restore your confidence in our products and service.
We hope to hear from you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
best tasting candy , none better!
best tasting candy none. they also have amazing personal customer service. when i was unhappy with the mix of chocolates i got they offered me a free replacement. Now thats class. they really care
4 de noviembre de 2022
Opinión espontánea
Respuesta de See's Candies
Thank you so much for your loyalty to See's Candies. We are so happy to hear that you are pleased with your fresh box of See's Candies.
We hope to serve you again soon.
Sweet regards,
The See's Team
I walked in to See’s to pick up extra…
I walked in to See’s to pick up extra candy for my grand children. I asked the lady if she could wrap both Halloween boxes for kids. She said how See’s only wraps large boxes. She finally agreed to wrap them. She had the worst attitude about customer service. I have been a See’s customer for decades. I have never witnessed this attitude.
27 de octubre de 2022
Opinión espontánea
Respuesta de See's Candies
Hello Nellie,
Thank you for letting us know that your recent shopping experience at See's Candies was very disappointing. We sincerely apologize and want to make things right for you. We sent you a direct message with the hopes that you will provide your contact information so we can work with you to restore your good feelings about See's Candies.
We hope to hear from you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
I got variety boxes in Victoria gardens…
I got variety boxes in Victoria gardens in CA. The nuts inside and fruit are really bad , rancid. The fall version.
28 de septiembre de 2022
Opinión espontánea
Respuesta de See's Candies
Hello Anabella,
We sincerely apologize that you were not 100% pleased with your recent purchase of See's Candies. We truly want to make things right for you. Please reach out to me directly so I can work with you to arrange for the replacement of your See's products.
We hope to hear from you soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
Received a gift card that couldn't be…
Received a gift card that couldn't be used, after 4 months of emails to the company. Then shipping for a one pound box of chocolates is $18 !! I spent months trying to use the card and then $18 of the $25 gift card is required to ship one 1lb box. A rip off....and a gift card system that doesn't function.
23 de septiembre de 2022
Opinión espontánea
Respuesta de See's Candies
Hello,
Thank you for taking the time to let us know that you had trouble using your See's gift card. We apologize for the very disappointing experience you have had trying to redeem your See's gift card. We hope to have the opportunity to work with you directly to ensure you can enjoy your favorite See's confections. Please reach out to me directly so I can assist you and hopefully renew your good feelings about See's Candies.
Thank you again for letting us know about this problem. We appreciate the opportunity to make things right for you.
Best regards,
Johnnie Woods
jwoods@sees.com
DON'T BUY THE SUMMERTIME VARIETY
We LOVE See's candy. Always have...none like it, but recently our dtr. sent us a box as we've been going thru a yr.-long medical and financial crisis and we were SO disappointed w/the choice. Ordered their Summertime Variety, featuring a lot of white chocs., toffees, truffles and chews. Basically, except for abt. 3 pieces, they were almost tasteless. VERY LITTLE filling; almost all nuts and tasteless white choc, and I LOVE white choc. Only 1 toffee, 1 chew, 4 choc. truffles, 1 YUM lemon truffle, and we cldnt even decipher WHAT flavors the others were supposed to be. Very disappointed for the first time ever. Sad to know she wasted her $$, and not sure HOW to tell her not to buy them for herself or anyone else.
29 de julio de 2022
Opinión espontánea
Respuesta de See's Candies
Hello,
Thank you for taking the time to share your feedback with us. We apologize that you are disappointed with the selection of candy you received as a gift from your daughter.
We want to make things right for you and will be happy to replace the box of candy with a selection of your favorite See's confections. Or, we can send you a gift card so you can make your own selections at a See's Candy shop in your area.
We have requested your contact information through private message. We hope to hear from you again soon so we can renew your good feelings about See's Candies.
Best regards,
SEE'S CANDY SHOPS, INC
Johnnie Woods
jwoods@sees.com
Gift card restrictions
I LOVE See's candy! I love to give it to all my friends and family. I purchase the $25 gift cards at a discount using the web site. Recently, when my daughter tried to use hers online, she couldn't use it with the promotion of free shipping because "the card was purchased at a discount."
On the See's web site, they state:
"...See's is ideal for gifting clients and colleagues for all seasons." It's a little embarrassing for clients, colleagues and friends to know that the card was purchased at a discount and that it has undisclosed restrictions for use.
11 de julio de 2022
Opinión espontánea
Respuesta de See's Candies
Hello Regina,
Thank you for taking the time to share your valuable feedback with us. We apologize for any confusion regarding how our discounted gift cards can be used with on-line promotions. We would like to work with you to make things right for you. Please contact me at your earliest convenience.
We hope to hear from you again soon.
Best regards,
Johnnie Woods
See's Candies
jwoods@sees.com
WORST experience!!
WORST experience!!! I ordered 2lbs of candy on a Wednesday. There was NO mention that it wouldn’t ship out until Monday. Set to arrive on Wednesday (a week after ordering)
It never arrived. I tracked it and saw a note saying wrong address. I checked, it was the right address. STILL no word.
Then I get an email today (Thursday) saying it should arrive NEXT Wednesday. Such terrible service. It’s faster to order through Amazon
My Aunt who I was sending it to used to work for See’s Candy and loves it but who knew sending candy could take so long?
26 de mayo de 2022
Opinión espontánea
Respuesta de See's Candies
Hello,
Thank you for reaching out to us about this very disappointing experience. We sincerely apologize and agree that this is not the level of service we want to provide our valued customers. We truly want to make things right for you Please contact me directly so we can obtain additional information that will not only allow us to make things right for you, but will also give us some insight into what went wrong on our end. We want to make sure this does not happen again in the future.
I look forward to hearing from you again soon.
Johnnie Woods
jwoods@sees.com
Shipping charges
I’ve been buying your candy for years.
But your shipping charges have gotten ridiculous.
When the shipping cost almost as much as the Candy, I’ll stick to Hersheys!
29 de abril de 2022
Opinión espontánea
Respuesta de See's Candies
Hello Diane,
Thank you for sharing your feedback with us. We would appreciate the opportunity to work with you to assist you so you can take advantage of shipping promotions we may have available. We value your business and want to do everything we can to ensure you remain a loyal See's customer.
Please reach out to me directly at your convenience.
Best regards,
Johnnie Woods
jwoods@sees.com
...just VERY disappointed in the…
...just VERY disappointed in the quality of the candy this season. We've had See's in the past, but the Easter candy I ordered this year was far less than we expected. We received as a gift, candy from other shops that FAR exceeds the quality and flavor of what we received from Sees. Postage is ridiculous to Alaska.....and then to find out that the flavor is VERY lacking. The fruit and nut egg tasted like confectioners sugar with water and cherries. The divinity egg is hard as a rock, and not at all what I remembered divinity tasting like. On top of that, the chocolate coatings just don't have the wonderful chocolate flavor I remember.
19 de abril de 2022
Opinión espontánea
Respuesta de See's Candies
Hello Donna,
Thank you for taking the time to share your valuable feedback with us. We are so sorry to hear that you were disappointed in our Easter products this year.
We have not changed our commitment to manufacturing the best tasting confections on the planet using only the highest qualify ingredients. We want to make things right for you. Please reach out to me directly so we can work with you to replace the product or provide a refund for the items that did not meet your expectation. See's guarantees customer satisfaction and we look forward to working with you to renew your confidence in our products and service.
Hope to hear from you again soon.
Best regards,
Johnnie Woods
jwoods@sees.com
Brother sent me a 2 pound box and only…
Brother sent me a 2 pound box and only a variety of six different types of candies and most were very hard. Will not be spending my money on See's again and neither will my brother. They have gone way down hill.
18 de abril de 2022
Opinión espontánea
Respuesta de See's Candies
Hello Debbie R,
Thank you for letting us know that you are disappointed in the gift of See's Candies you received recently. We are not sure what may have happened in transit but we want to make things right. We pride ourselves on our delicious, fresh confections. We want you to enjoy our candies like you have in the past and look forward to working with you to get a fresh box of See's out to you soon.
Thank you again for sharing your feedback. We look forward to hearing from you again soon.
Best regards,
Johnnie Woods
See's Candies
jwoods@sees.com
See's has gone cheap in quality, not price
After bragging about See's for years, I gifted a friend a pound of nuts and chews. How embarrassing to find that at least 1/4 of the box was just chocolate almond clusters! And the chocolate tasted stale. I only wish Warren Buffet had received this box.
29 de marzo de 2022
Opinión espontánea
Respuesta de See's Candies
Hello Victorine Sanders,
Thank you for reaching out to let us know that you and your recipient are disappointed in the box of Nuts and Chews you gifted. We apologize for the disappointment and want to make things right for you and your gift recipient.
Please reach out to me at your earliest convenience so I can personally assist in getting the box replaced with an assortment you will thoroughly enjoy.
Thank you again for taking the time to let us know. We appreciate the opportunity to renew your good feelings about See's Candies.
Best regards,
Johnnie Woods
See's Candies
jwoods@sees.com
Ordered a box & nothing received
Ordered a box & received a confirmation and estimate of delivery date. Nothing arrived and when I called Customer service, they told me the order was canceled, with no explanation. I was told that if I wanted to know why the order was canceled, my only recourse was to send an email to finance, and ask for explanation, No response from the finance people.
No customer service, and no explanation of why they wouldn't sell to me. Maybe its due to the color of my skin.
16 de febrero de 2022
Opinión espontánea
Respuesta de See's Candies
Hello,
Our sincere apologies for the long delay in responding to you. We also apologize for the problem you encountered with your order earlier this year.
We can assure you that orders that are cancelled due to payment processing issues are not taken lightly. For our customer's security, these orders do require contact with our finance group. We sincerely apologize that you did not receive a prompt response from our finance group. We have made an attempt to reach out to your directly and hope to hear from you so we can determine what may have caused the order cancellation. Our goal is to work hard to restore your good feelings about See's Candies.
Once again, our sincere apologies for the disappointing experience you had with us. We hope to have the opportunity to make things right for you.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
Don’t waste your dollars here
Ridiculous that you order way ahead of the date you want it delivered. Never arrives on time. How wonderful the day AFTER an anniversary, birthday or Valentine’s Day. They charge a hefty price and yet manage to screw up delivery
15 de febrero de 2022
Opinión espontánea
Respuesta de See's Candies
Hello Laura,
We sincerely apologize that your order did not arrive as promised. We very much want to look into this and see how we can make things right for you.
Please reach out to me directly so I can personally review what happened to cause this delivery miss. Here at See's Candies, we pride ourselves on the quality of our products and our service and want to make sure we take steps to ensure this cannot happen again.
Thank you again for caring enough to reach out and let us know that we disappointed you. We look forward to working hard to renew your good feelings about See's Candies.
Best regards,
Johnnie Woods
Director, Customer Experience
jwoods@sees.com
See’s has now placed my order. Still no idea why my account has been flagged.
I truly do not understand what is going on at See’s candy ! I hate to write a bad review because I absolutely love their candy and I buy a great deal of it !
I send a three pound box of candy to my elderly Aunt about every three months. The last few orders have been horrible !! They are nice on the phone but say there is nothing they can do. Order is placed and when my card is charged it says my order can’t be completed and I must speak to finance. There is nothing wrong with my card and I can’t even use a different card. When I call back they act like they are in on a secret and the objective is to keep me in the dark. Like I am a candy spy or that I am a horrible person who has been black balled ! Days of waiting and calling with no returned calls. This is somehow attached to my account like a red flag and they will not explain why.
I am so sorry and frustrated because I just want my sweet aunt to get her much loved candy. I sure wish I could get this fixed.
I just got a call from Johnnie Woods and she has worked very hard to get my account straightened out. We set up a subscription for future order to my Aunt. I feel comfortable that this problem has now been resolved. Thank you to See’s customer service.
11 de febrero de 2022
Opinión espontánea
Respuesta de See's Candies
Hello Deedee,
Thank you for reaching out. Please send me your contact information so that I can get our Finance and Accounting Team to reach out to you to get this resolved. We appreciate your loyalty to See's Candies and truly want to get this issue resolved for you so you can continue to place orders to be sent to your aunt.
I look forward to hearing from you soon.
Best regards,
Johnnie Woods
Director, Customer Experience
jwoods@sees.com
Hello Again DeeDee,
Thank you for placing your new order with us this morning. I am happy to provide more details on how the account was placed in hold status. It was an error on our part - it has nothing to do with you and we sincerely apologize that this caused delays and inconvenience for you. I just left you a voice mail message with my direct number. I look forward to hearing from you so I can assure you that we have this issue resolved and that it will not create problems for you on future orders.
Hope to hear from you again soon.
Johnnie
l love see candy l can eat a pound by…
l love see's candy l can eat a pound by myself l got a box for v day so disappointed the box was full with half almonds clusters. only four pieces of caramel with nuts
11 de febrero de 2022
Opinión espontánea
Respuesta de See's Candies
Hello Nancy,
Thank you for reaching out to let us know that your Valentine box of candy was disappointing as it contained too many Almond Clusters. We appreciate your loyalty to See's Candies and want to make things right for you so please reach out to us so we can determine next steps. We look forward to hearing from you again soon.
Best regards,
Johnnie Woods
Director, Customer Experience
jwoods@sees.com
I've been enjoying Sees candy for over…
I've been enjoying Sees candy for over 40 years and I've never gotten stale candy. This time I did....both boxes were hard and stale. I hope this isn't a sign of the times for Sees.
8 de febrero de 2022
Opinión espontánea
Respuesta de See's Candies
Hello Linda,
Thank you for taking the time to share your feedback with us. Our sincere apologies that your most recent purchase was not up to our high standards of quality. Please know that your complete satisfaction with our products and service is our priority. We appreciate the opportunity to make things right for you so please reach out to me directly. I will make sure we determine what happened to the product you received and promptly replace the product with See's confections we know you will thoroughly enjoy. I look forward to hearing from you soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Director, Customer Experience
jwoods@sees.com
Best Candy Ever
I ordered a custom mix box. It came in four days. The candy was actually fresh! This is the first box of fresh Sees candy I’ve had in 30 years! I complained about stale candy to management. They were kind enough to send a 2lb box as an apology. That candy was stale. This time- omg! So fresh!!!! Sees is VERY expensive. When it’s fresh, it’s worth it!
15 de enero de 2022
Opinión espontánea
Respuesta de See's Candies
Hello,
Thank you for taking time to share your valuable feedback. We are so glad you had a positive experience with your most recent order. This is how we want to take care of our customers each and every time they visit us.
See's stands behind our products and our service. If you are not 100% satisfied in the future, please reach out to me directly. I will make sure we make things right for you.
Thank you again for your loyalty to See's Candies. We look forward to serving you again very soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Director, Customer Experience
jwoods@sees.com
Alot of disappointed people on this…
Alot of disappointed people on this thread. Tells you alot. Sees need to change their way of doing business.
Their replys are always written the same. Never personnel. Means they get alot.
11 de enero de 2022
Opinión espontánea
Respuesta de See's Candies
Hello Marilyn,
We truly do want to take care of every customer who reaches out to us with feedback. Our goal is to work hard to ensure we take every opportunity to successfully resolve an issue with our product and/or service. We value every customer and truly treat customer feedback as an opportunity to improve our product and/or our service. We hope we can do that for you as well.
Please reach out to me directly so we may make every effort to resolve this issue in a way that leaves you completely satisfied.
I look forward to hearing from you soon.
Best regards,
SEE'S CANDY SHOPS, INC
Johnnie Woods
Director, Customer Experience
jwoods@sees.com
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.