Sensée Opiniones 60

Minimum wage job & not always paid correctly. August 2024 pay is hundreds of pounds short leaving staff unable to cover bills, food, fuel.
HR just fobbing staff off.
Wasn't aware companies this bad still existed.

Poor is an understatement.

They request you buy all your own PC equipment etc, also for bank statements to go through your personal life over the years, run checks with credit agencies without warning and then ask you to provide a DBS you pay for btw.

This is absolutely NOTHING enticing about this company, I declined the offer and went elsewhere to a company who not only pay more (sensee was literally minimum wage) but they provide ALL the IT equipment and are not as intrusive.

These have a bad rating for a reason. This 'bring your own equipment" is rubbish, the company I work for now has literally thousands and thousands of people working for them and they provide the equipment. These cowboys need shutting down. No wonder they keep losing contracts.

No doubt they will try get this review removed (again) but it's all truth. Save your robotic response as I and no one else believes nor is interested in your lame response.

Poor experience. Recruiter was grimacing in the interview after I said I'd applied before. Refuse to give feedback on interviews, dont believe the responses I've already asked and didnt get it. I definitely wouldnt apply again.

Years in management and also for the exact client you're recruiting for, but all you can say is you need someone more aligned to the role - nonsensical that you would want to train brand new staff rather than repurpose existing staff.

Initially saw the job advert on Indeed, advertising for a home agent for a premium coffee brand, flexible working schedule completely from home. Spent an hour filling in the online application which honestly I quite enjoyed, mixed it up a little with the layout of questions and the whole process was different to a normal application. I was successfully then invited to a teams interview - 1hr long. This is then when I was asked a series of scenarios and questions about my previous experience and examples of etc.. I was then informed it's not about what I've specifically applied for it's what the company think of me and we're I'm best suited (which turned out to be direct line insurance) nothing was further mentioned about the actual role I applied for nor was this implied upon application process. The gentleman interviewing me then proceded to show me the diary for inputting your own hours which during this his own mobile phone started ringing mid interview which I thought was highly unprofessional as they state quite clearly about working for Sensee and protecting client data and information that it's so highly important to withdraw any distractions from your office space whilst his Facebook messenger is ringing mid interview.
Then informed me I can choose any hours I want to work per day but not guaranteed this as others might choose them hours so then there's a high chance weeks back to back you aren't working any chosen hours? So it's basically a free for all within the department and could end up with nothing that fits the "flexible role" they advertise it to be.
My overall experience of the interview itself wasn't all bad, I felt I answered clearly and structured to what was asked and felt in return I'd given good answers from how the interviewer portrayed himself - it's just always the aftermath of huge companies like this.
Was informed I'd recieve an email within 72hrs whether successful or not and gladly I wasn't successful as I didn't plan on accepting the job to work within the insurance department because that's not what I applied for but not a single shred of feedback to be told "assume we've hired candidates that align more with the role" my main point of all of this is people spend a lot of time and effort into these applications to not be told were we could of possibly improved or what we lacked. I was hesitant enough to apply considering they don't have many positive reviews to show for themselves but thought I'd give them a chance.
Absolutely dodged a bullet.

so I worked for this company for around 5 months. The training is very basic even though I have numerous years in customer service/call centre roles. that doesn't prepare you for the absolute abysmal way the customers treat you. which in tow you cant really blame them when you cant give them a reason as to why insurance has increased when you yourself have no been given a reason which to give the customer, Then to be given a power point presentation with paragraphs to read to a customer detailing why the insurance has increased which has no meaning or sense, just a company that cant justify anything. But enough about that. I left the company due to personal reasons and it took me nearly 4 months for them to respond to my emails in regards to getting company software removed from my personal computer, which they only responded to after I threatened them with legal action if they reused to do so. This is another example of a company that really doesn't care about its staff past or present. please do yourself a favour no matter how desperate you are please please don't work for this company, with a salary of less than £1200 a month in this economy is not liveable.
I'm expecting some form of generic response from a robot on this but this review is for you to read but please do heed my warning. This is not a company you want to work for. trust me on this,

This place is one of the worst jobs I have had in my 40 year career. The lying, backbiting of TLs and DSMs is legendary as I have heard the comments myself during our coffee mornings. I was put out of this place (thankfully) after scoring very well on my last reviews, but this company lies when it says anything, as their clients will say anything they want knowing the employees are not their own, and they knew I had health issues and the TL tried to stop me from getting the health review any way she could. The training as abominable, very basic, never getting you prepared for what is coming, which is scores of angry customers. As this company is in bed with every large insurance company in the UK its not surprising the way you will be treated by the customers or the Sensée clients. In addition, the computer systems are barely passable, and the number of calls you need to take are endless so you cannot get back to the old work unless you can multi task and eat your way through the day when you have a chance, which you won't. This job as many call centres is extremely hazardous to your health, so you have been warned.
I am also a business owner and have been one since 2009, do yourself a favour and take another job, start your own business or research heavily on these sites for good, honest employers with reputations above bottomfeeders.
BTW, if Sensée is responding to this, just know I have requested numerous times to speak about these processes and to date, I have received nothing since November 2023, with promises someone would get back. I am no longer interested in speaking with you or your gaslighter COO! They tell you things they will do and lie through all of it!
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NB if you read the response of the company below it points it out black and white that they simply don't care and deflect any negative criticism to accomplish their own ends. Again, if you take a position at this company, it is at your own risk. (0 Stars)

I worked for Sensee on the ageas/rias account since February 2022 (I think it was) You had to buy your own equipment which was expensive, but at least it is your own now and doesn't need to be handed back. You do get paid for training and get contracted hours (better than a zero hours contract any day) but I will say that what you were taught in training isn't necessarily 100% correct when you go live on calls...there are alot of things you will find different but you soon pick it up. As for call times stats...I personally wasnt good on this as I couldn't rush customers and always tried to help to the best of my ability...TLs could see this and I was encouraged to speed up but I wasnt reprimanded for call times. The TL I had were very good and one in particular Sue sussed me out and helped me if I needed and was always encouraging while maintaining the TL role. You do get paid overtime and over runs you just have to send an email to your TL. The calls could be very stressful and you do get some really nasty people but when Ive been upset by a customer, you would get someone calling you on Teams if needed to check on you or help if its needed. You do sometimes get people on live desk that dont know what there doing and it can be very frustrating, expecially if your on with a customer and live desk isnt reading your enquiry correctly or not answering the actual question your asking but thankfully that wasnt to often. Oh and booking hours was a pain but it was the same for everyone, sometimes you might not have gotten your full weeks hours and had to wait till more hours were released, again it was a pain but it was rare that I ever fell short. I actually really enjoyed working at Sensee and was upset to leave but I and had to hand my notice in to avoid being let go so to speak. I was on sick leave for 6 months and the company didnt put me under more stress....I followed the correct procedure regarding sick notes and keeping them up to date with any additional information I got. I had 3 formal interviews and my managers in no way made me feel bad that I was off, only asking if anything could be done to help me on their end to help me back into work. I was paid all sick leave and am gutted that I no longer work there but I understand that they couldn't leave the job open for me.

I am not going to slate the application process as its what Sensee relies on but relying on algorithms will mean you will lose exceptional candidates just because the computer says no.

My own personal job history is of many years front line award winning customer service either as an agent, line manager or senior manager but I have been rejected.

I am the kind of candidate companies will snap up and employ during Teams, and face to face interview processes because of my experience and then congratulate themselves afterwards on doing so when I clearly show the high levels of Customer Service I deliver every time for which I have also won national awards.

Yet I am rejected, without feedback which is frustrating but as its what Sensee relies on to recruit they must realise good candidates are rejected which is not the greatest outcome for Sensee's clients.

The application process is useless!!, I spent hours applying for this job, yet they did not even want to give me feedback. They said I should apply after 12 months, but the thing is, If I do not know what went wrong in my first application, how would I be able to improve myself and do it correctly? That is a waste of time

I applied for a role about a two hours ago and got the same response I was afraid of when I read the reviews. ( thanks but no thanks) and I have my own equipment l plus experience. Anyways.

The following is a collection of issues with this company I experienced personally or heard in passing from reputable sources.

Workplace Culture and Nepotism: Employees have observed patterns where certain individuals with personal connections within the company appear to receive preferential treatment in terms of promotions and opportunities.

Management Decisions and Cost-Cutting: There have been decisions that some employees perceive as prioritizing cost-saving measures over employee well-being and job satisfaction.

Reimbursement Issues and Unfulfilled Promises: Some employees have reported being told to make certain purchases with the expectation of reimbursement, only to later discover that these expenses were not reimbursed. Additionally, promises of rewards for tasks outside one's job description were not fulfilled.

Unprofessional Behavior: The CEO reportedly addressed a middle manager in a manner that was deemed unprofessional in front of the entire team.

Inappropriate Comments: The CTO has been noted for making inappropriate comments, including references to adult materials and personal anecdotes.

Hiring Decisions: There was a hiring decision by the CTO that raised questions among employees due to the perception that a highly qualified candidate was not accepted, potentially based on concerns of exploitability.

Whilst half way through the application process. ( i was literally online doing their assessment) I received an email saying Thank you but no thank you. (and we have too many applicants to tell you why exactly we are rejecting you even before your have finished filling out your application) Looking at similar reviews it seems i was spared a big mistake.
I wouldnt mind but what are they offering you, actually. Pay for all of your own work equipment and be paid less than many shops pay their floor staff...and why? just because you work from home? Dont forget heating and electricity, phone line, broadband etc as well. Pay for your own criminal check.
To read on here they want 5 years of pay slips is disgraceful and seems very unethical and maybe even illegal. I do not recall ever having a company do a credit check either. Who the hell do they think they are, actually.
Maybe they are only taking on the back to work applicants who do 2 weeks of training - govt backed for those unemplyed and on benefits - and it guarantees an interview with sensee.
I dont like the sound of this company at all. They told me to not bother applying again for 12 months. Why!! what is going to happen in 12 months? No way.

First of all, the Sensee family are a bunch of lovely people.
There’s a lot of micro managing but at the same time they’re supportive in your role.
I was initially attracted to the job because you can choose your hours, whilst this is true to an extent, it depends on the needs of the business as to what hours are available. It’s very stressful booking the hours, especially when they disappear as your choosing them, so you can end up with hours you don’t want to do, which is why I left.
The worst thing about the job was The AA who we were working for, I’ll write their review separately!!

Long recruitment process, with several pointless tools and stages. It would benefit from including more humans in the process.

Tremendous waste of time, they will have you spend hours on an application for you to not even get an interview, I have more customer service skills in my little finger than they show during the recruitment process. Steer clear. Steer well clear.

Worked for this company from Jan 2021 until sep 2022. The last 3 months of my employment I was put on sick due to a traumatic event & health issues by my doctor & encouraged by my managers to take time out, however after 3 months of being on sick I decided it would be fair to resign whilst I got my health back together & i was advised I would be welcomed back when I was ready. This was a lie because I applied for my role again after 6months & I was rejected. I then applied again & this time I was put through the assessments only to receive an email stating I was unsuccessful as I didn't have the experience basically. This baffles me as I have over 10 years of experience in Customer services & 1 & half comes from working for sensee ! Don't bother applying there are better companies out there who would pay more & the flexibility with hours is first come first serve & they get booked within 5 seconds.

It's been a week since I applied for a job here and still no reply. But I am so glad about this after reading all the reviews here. I went through a bunch of useless training and answering dumb questions just to end up realising the truth about this company. Absolute waste of time. Very over glorified company.

Get you to jump through many hoops with assessments, no genuine feedback afterwards, expect you to provide all equipment - thank god they said no after looking at all the reviews on here - dodged a bullet! I have the requisite experience but no mention made of where I didn’t fit. Then invited to reapply in 12 months - why would I?

Worked for company for a year. Sadly left as one team leader I felt was slightly a bully, he was not even my TL, but kept getting involved. He had me in tears a couple of times. They are saying I went AWOL, not quite true, I sent am email and got nothing back. Also trying to say I got an AWOl on one day and another the next, also not true I got two on same day. I see lots slating the company, but if it takes you 30 min to get into systems, yr not doing job right. You DO get paid for over runs, or let TL know and normally get to take whole break. And it's called journey to work, no you dont commute, but there is a process to getting work ready for yr shift. As for micro management, if you were in office eyes would be on you all day, so it is only polite to let them know when you are stepping away from your computer for a private break. Please don't let all the bad reviews stop you from applying. I am sad I left, and wished I had delt with this differently.

I recently applied to this company to work as a home based customer service advisor, i was invited to do the assessments but then I didn't hear back from the company. I recently received an email saying in not so many words, thanks but no thanks even though I have 5 years experience of call centre work. I will not be applying to this company again .