We needed a small replacement part for our Smeg cooker. The customer service team very quickly identified the required part & gave us the serial number. Found the item very easily on the website & the... Ver más
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Consulta las opiniones de los clientes
I was able to speak to a human being to confirm part would fit my cooker. Delivery was next day as paid for!
Servevast were able to source multiple replacement parts for my trusty 25yr old Smeg Oven to leave it looking like new! There was a small quality issue with one part which was immediately and without... Ver más
La empresa ha respondido
Following a call out from an unrelated company who wanted to charge ridiculous money and needed to wait 14 days for spare parts, I got in contact with these guys - explained my problem. I was asked to... Ver más
Información sobre la empresa
Escrito por la empresa
Official UK Spares & Accessories Retailer for Smeg
Información de contacto
3 Chase House, Park Plaza, WS12 2DD, Cannock, Reino Unido
- 0330 094 7773
- sales@servevastdirect.co.uk
- servevastdirect.co.uk
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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Human beings at the end of the telephone!
I was able to speak to a human being to confirm part would fit my cooker. Delivery was next day as paid for!
Really good customer service when I…
Really good customer service when I needed a smeg fridge spare.Very helpful on phone and dispatched part swiftly.
Excellent service and communication I…
Excellent service and communication I have used them twice as short term rental guests can be a bit heavy handed and they are my number one choice to solve this type of problem
Smeg dishwasher
Good points. Ordering parts was straightforward and customer service was excellent.
Bad points. Two out of three items ordered were out of stock and took time to arrive. One of the items was not an exact replacement so necessitated buying a compatible extra item.
Online communications could be improved as information was spread out necessitation much scrolling.

Respuesta de ServevastDirect.co.uk
excellent service
Fast, efficient service... kept informed along the way... couldn't ask for more!
Smeg fridge compartment lid.
Once correct part located on site, easy ordering. Had to wait a bit for part to arrive from italy, but overall happy with the service. Would use again, but hope i don't have to.... But it is Italian..... poorly designed item.
Great service - slow delivery
Went here after B&Q sent me a spare that was defective.
Support were really good, it was well packaged and everything works as it should.
Delivery took a while but that's down to Royal Mail. Worth the wait though.
Extremely efficient and helpful
Extremely efficient and helpful, couldn’t have been a better service.
Fantastic - highly recommended
Urgently needed a replacement filter for my coffee machine. Sourced it with Servevast Direct, and can safely say the whole process was fantastic. The replacement was reasonably priced……communication throughout was excellent…..delivery was quick. I was very impressed indeed and would strongly recommend using this company. Fantastic service all round. And you can get a small discount if you buy from them again.
The best way to get a genuine part
The best way to get a genuine replacement parts for your Smeg appliance. Delivery took some time but I was informed all the way what was happening and the part arrived in perfect condition. My fridge is like new again.
Refreshingly good after sales support
Reported a problem with a leak in filter of my out-of-warranty espresso machine and was pleased with your, no hesitation, offer to send me replacement filters. When the courier had a problem with delivery of same, you immediately stepped in to problem solve. It is so refreshing (and rare now ) to experience excellence in after sales service and 100% encourages me to chose Smeg for future purchases
There was superb communication with the…
There was superb communication with the company. After I had placed the order I was worried that I had ordered the wrong length. After giving the details of the SMEG job model and which burner I needed the part for they responded quickly to reassure me I had ordered the correct part. They then emailed me when the part had been sent, who would deliver it and when and then it was delivered on time.
Excellent customer service
Excellent customer service. Good range of Smeg spare parts. Easy to order and prompt delivery.
Par excellence service
The service I received from Smeg when my coffee machine developed a problem was par excellence. The team were so helpful, the turnaround period was quick and the whole process was smooth and hassle less. The whole outcome exceeded my expectation.
Great service
Great service. I couldnt find the model number but with the support of Tom and sending in photos we received the exact fit.
Good communication and reliable…
Good communication and reliable updates. Will buy again
Part arrived promptly and fits
Part arrived promptly and fits. Perfect
I had difficulty finding the correct…
I had difficulty finding the correct part for a kitchen utensil. However the lovely assistant, Heidi, bent over backwards to help. All sorted, and happy customer. 5 stars well deserved.
Replacement door seal arrived promptly…
Replacement door seal arrived promptly as requested. Excellent service thanks
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