ServevastDirect.co.uk Opiniones 

588
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We needed a small replacement part for our Smeg cooker. The customer service team very quickly identified the required part & gave us the serial number. Found the item very easily on the website & the... Ver más

Valorada con 5 estrellas sobre 5

I was able to speak to a human being to confirm part would fit my cooker. Delivery was next day as paid for!

Valorada con 5 estrellas sobre 5

Servevast were able to source multiple replacement parts for my trusty 25yr old Smeg Oven to leave it looking like new! There was a small quality issue with one part which was immediately and without... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Following a call out from an unrelated company who wanted to charge ridiculous money and needed to wait 14 days for spare parts, I got in contact with these guys - explained my problem. I was asked to... Ver más

Información sobre la empresa

  1. Tienda de suministros de cocina

Escrito por la empresa

Official UK Spares & Accessories Retailer for Smeg


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

588 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(588)

53 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

SMEG scratch pen

Needed a pen for a mark on my cream Smeg fridge. Not in stock so they emailed me telling me when it would arrive. Came quite soon. Very satisfied with customer service and product. Thank you.

13 de junio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Replacement bulbs and casing for Smeg oven

I needed to replace 2 blown bulbs and 1 bulb casing (the old glass cover had cracked) on my Smeg oven. I wasn't sure what parts to order so I emailed customer service, and they promptly replied advising on what to order. I received the parts the next day and was able to fit them myself. Was very impressed with speed of response and delivery. Only 4 stars because to replace the bulb casing I had to purchase the whole light fitting, if possible it would have been great to only have to order the one piece of glass cover as this may have kept the cost down but understand this is due to Smeg not supplying this individually.

19 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My Smeg fridge is now complete again

I needed a replacement cover for a Smeg fridge door shelf that I had stupidly managed to break. They emailed to apologise that there would be a delay because the item had to be sent from Italy. I didn't mind waiting because it was the item that I needed and they had kept me informed. The new shelf cover arrived this morning, only 12 days after my initial order so not that great a delay at all, and within a couple of minutes of unpacking it (very well packaged) the cover was in place in my fridge. I would have no hesitation in using this company again if the need should arise.

18 de junio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Order was made oct24 I notified that…

Order was made oct24 I notified that parts were missing they said they were waiting for them from Italy then nothing till June 25 to say they had been dispatched. Would help to keep customers updated

12 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Smug Smeg

I ordered a part for my Smeg kettle, and although it had to come from Italy, the company kept me informed at all stages and just received today, which is brilliant.
Effortless order and great result.
Thank you

8 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Knob

When I ordered cooker knobs or I thought I did only one was delivered I think £25 for one knob is a little expensive

26 de marzo de 2025
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi Jen,

Thanks for your feedback. To give a response to your comments, the part ordered is very clearly listed as an individual control knob and there would have been multiple occasions where the site confirmed the quantity on the order as 1 prior to the order being placed and then received.

The item was willingly ordered despite its cost again being made very clear prior to the order being placed, so we do think it's a little unfair to leave us a poor review based on this.

To comment on the cost, unfortunately the prices are largely dictated by our costs but we will always try our best to make these as competitive as possible. I.e. here, this control knob is discounted 15% from the retail on the site as most of our parts are, in addition we do usually offer a multibuy saving extra to that discount above, when more than 3 control knobs are purchased to try and counter their high cost.

Unfortunately to reiterate above, we are influenced by our own costs so are only able to do so much with each part.

This part is a more obscure, infrequently ordered item which did have to be backordered from Smeg Italy, that process usually takes around 10 working days as quoted on the site, I can see this order was placed on 19.03 (if it's the order we assume it is) and dispatched on 26.03 so much sooner than that usual lead time.

Which is why it's a bit disappointing for us to see this review is based on the quantity and price of the part, both of which were known prior to the order being placed.

Valorada con 5 estrellas sobre 5

Smeg parts

I needed some obscure parts for my oven hood extractor fan and the team were extremely helpful in locating these parts and shipping them to me. A first class experience all round.

27 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

For the smallest of parts..

I needed a tiny rubber foot for a 10 year old hob and within 10 minutes I had identified the hob, found the part, established it was in stock and ordered it. All this at 11 o'clock at night. By next morning it was on it's way to me by first class post. Great service.

18 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good service

Kept me informed of a short delay but nothing that was a problem. Part arrived intact as it was very well packed. I would definitely use the company again.

14 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was very happy dealing with this…

I was very happy dealing with this company. They identified my rangecooker for me and found the correct replacement oven door seal. The replacement came from Italy and was delivered more swiftly than expected. I was kept informed throughout the process and I would certainly recommend the service. And the icing on the cake was that the seal fits perfectly! Thank you 😃

13 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick & easy

Quick, easy and good value. Kept me updated throughout. Very impressed.

6 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Smeg pan stand feet

Ordered some new rubber feet for our Smeg gas hob,these were for the pan stands,simple to place the order,some were initially out of stock and had to come from Spain,however it didn’t take long for use to receive them,outstanding service from Servastdirect again,would highly recommend them to anyone wanting replacement parts.

9 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great communication

Great communication, filters were well packaged and delivered quickly. Great set of filters and a perfect fit.

6 de marzo de 2025
Opinión espontánea

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