ServevastDirect.co.uk Opiniones 

588
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We needed a small replacement part for our Smeg cooker. The customer service team very quickly identified the required part & gave us the serial number. Found the item very easily on the website & the... Ver más

Valorada con 5 estrellas sobre 5

I was able to speak to a human being to confirm part would fit my cooker. Delivery was next day as paid for!

Valorada con 5 estrellas sobre 5

Servevast were able to source multiple replacement parts for my trusty 25yr old Smeg Oven to leave it looking like new! There was a small quality issue with one part which was immediately and without... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Following a call out from an unrelated company who wanted to charge ridiculous money and needed to wait 14 days for spare parts, I got in contact with these guys - explained my problem. I was asked to... Ver más

Información sobre la empresa

  1. Tienda de suministros de cocina

Escrito por la empresa

Official UK Spares & Accessories Retailer for Smeg


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

588 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(588)

53 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Relacement door seal

I needed a replacement door seal for my SMEG oven which was an older model. Servevast ordered this quickly from Italy and kept me informed throughout the ordering process right up to when it was delivered to my door. Thank you for great service.

22 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service, I really didn’t know how to order a door seal, I went onto the company’s website, used an online chat service and I can honestly say the lady at the other end was brilliant. I sent her a photo of what I required she immediately got details and all I had to do was go on the link she provided and order. Even though my oven is no longer available I have got the seal I needed and delighted with the service.
Very happy customer

10 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Replacement burner kit for my 26 year old SMEG hob.

The Wok burner on my 26 year old SMEG SER34AX1 hob had basically burnt out, literally the centre part had become detached. I contacted
smegspares.co.uk (the brand name for ServevastDirect.co.uk) and amazingly I found I could still get a new Wok burner to fit my old hob. Then they told me for a few quid more I could get the entire SER34AX1 Burner Kit to replace all 4 burners. The only drawback is they had to order it from Italy, and it would take 2 weeks. That was no problem and it arrived today, 2 weeks later, only £5.82 delivery. Saved me having to get a completely new hob and having it installed properly, probably around a further £300. So thanks Smeg for being green and keeping old spare parts for your old hobs, and thanks Smegspares for your help & advice and great service hopefully giving my Smeg hob another 25 years of life.

9 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent communication.

Excellent communication.
Because our SMEG oven is over 20 years old they advised it may be back ordered and come from Italy.
Ordered Saturday and arrived today.
Thank you so much for my lovely new shelf and 10% off next order.
Side panels here we come and being ordered.

8 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Main oven seal

Reasonable price, good communication and prompt delivery, well done.

2 de agosto de 2024
Opinión espontánea
Logotipo de ServevastDirect.co.uk

Respuesta de ServevastDirect.co.uk

Hi Mr Whittle. Thank you for your review. Please get in touch again if we can help you in the future.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Always kept informed throughout the order and delivery process. Would highly recommend.

1 de agosto de 2024
Opinión espontánea
Logotipo de ServevastDirect.co.uk

Respuesta de ServevastDirect.co.uk

Hi Gary. Thank you for taking the time to submit a review. We're glad that you're happy with our service, and I hope we can assist you again in the future!

Valorada con 5 estrellas sobre 5

Great response from the initial query…

Great response from the initial query about a replacement Waveguide Cover for my microwave. Then the subsequent ordering process of the part was really easy.
Super customer service thank you very much. My part has arrived and I also see that you have given me a 10% discount code for a future order.
Thank you very much.

10 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Placed an order on 11th July

Placed an order on 11th July. Not heard anything and when I have checked the status is "Backordered Freight", which suggests to me they do not even have the part to send me!

22 de julio de 2024
Opinión espontánea
Logotipo de ServevastDirect.co.uk

Respuesta de ServevastDirect.co.uk

Hi Justine,
We did send over a reply to your email enquiry about 3:30pm today.

The parts ordered did have to go on backorder with Smeg Italy as we didn’t have stock in our warehouse at the time of order.

We do advise stock and approx. dispatch times on the website prior to ordering, there would have also been an automated email sent over once the order was processed our end to advise a lead time of around 10 working days for backordered items.

I confirm the parts are due into our warehouse in the next day or two so will be heading out around the middle of this week depending on how quickly our warehouse can work through the freight delivery they're part of.

There will be a confirmation of dispatch email sent over once possible. Please check junk/spam for our automated emails if not showing in the main inbox. Thank you.

Valorada con 4 estrellas sobre 5

Worth 4 stars

Website was confusing causing me to order an incorrect part part but email response was very good and correct part arrived very swiftly.

18 de julio de 2024
Opinión espontánea
Logotipo de ServevastDirect.co.uk

Respuesta de ServevastDirect.co.uk

Thank you for taking the time to do review. There is an image and description of this part on the site to help with compatibility.

If unsure we recommend enquiring with us prior to an order being made to avoid a return being necessary.

We are glad the correct part was identified in the end. Thank you for your order.

Valorada con 5 estrellas sobre 5

Great company

Great company. Sourced a hard to get part for my fridge freezer. I was kept fully up to date with my orders progress and delivery. No hesitation in using again.

29 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful staff

Helpful staff, correct product arrived on time and in perfect condition. Still not sure why original didn’t last 2 years and wasn’t covered under warranty.

13 de junio de 2024
Opinión espontánea
Logotipo de ServevastDirect.co.uk

Respuesta de ServevastDirect.co.uk

Hi David,
I'm sorry to hear that your original didn't last as long as you would have liked, but I'm glad we were able to help sort your replacement. Thank you for your review.
Tom

Valorada con 5 estrellas sobre 5

Good honest supplier.

Item was out of stock and had to be ordered from Italy. I was informed and given a choice to wait or get refunded. I chose to wait and sure enough I received my part as promised.

20 de mayo de 2024
Opinión espontánea
Logotipo de ServevastDirect.co.uk

Respuesta de ServevastDirect.co.uk

Hi Roy,
I'm pleased the part was able to get to you in the end. Thank you for the review.
Tom

Valorada con 5 estrellas sobre 5

New SMEG range oven arrived with…

New SMEG range oven arrived with missing main oven rack. Contacted SMEG who were great. Replacement arrived in two days. Great service.

4 de junio de 2024
Opinión espontánea
Logotipo de ServevastDirect.co.uk

Respuesta de ServevastDirect.co.uk

Hi Jonathan,
Thank you very much for the review. We're always happy to help correct issues like this. Thank you again for the kind review.
Tom

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