ServiceMaster Clean Opiniones 

Peterborough branch.
I arranged for a carpet clean of a specific area of my bedroom carpet (beautiful 100% cream wool). The operative took it upon himself to clean all the carpet and not just the area needing it and left it with weird stripes. I assumed they would hoover out but they didnt. I asked for a return visit and this time the carpet was scrubbed so hard the pile was ruined and it was left stained. They are now refusing to reimburse for my ruined carpet as they seem to think the radiator had had a major leak (2 of the valves are wet but there's no damage on the carpet so clearly haven't dripped onto the carpet - the major damage to the carpet is nowhere near the radiators).
I am left with a ruined carpet and being told the operative is insisting the radiators had leaked. I have photos to prove the damage but the person who cleaned the carpet is refusing to take responsibility for ruining it.
When he left after the second visit it was worse.
My beautiful carpet is ruined.
If you choose to use these people, take many before and after photos as they will do anything possible to avoid paying a claim if they ruin your carpet.
The area manager has been around and is accusing me of lying by telling me 'I've clearly had a leak'. He couldn't explain the damage near the bed, told me it was probably dirty before (it wasn't) - breaking news, if it was dirty then you should have got it clean. Arrogant man who clearly had no intention of agreeing they are culpable.
IF YOU LIVE IN PETERBOROUGH DO NOT USE THIS COMPANY.
Updated following reply below :
Still awaiting a satisfactory response. I was told to claim on my insurance which would have meant lying as I have not had a radiator leak. I have been offered 0 compensation so have paid to have my carpet ruined. The company have not followed their 6 step guarantee as they did not take before and after photos. Giving them free rein to damage carpets and then tell you 'it's your word against ours'.

I manage a carpet company and had asked Service Master for their help with cleaning a small area on a wool loop carpet. With no hesitation they booked it in. The customer was then told on the visit that the carpet could not be cleaned as it may shrink. I know a lot about carpet and even double checked with the manufacturer and it is 100% safe to clean the type of carpet in question. I then called many other local cleaning companies and they said it was an easy job and they could do it with no issues. I was never told before the cleaning that they wouldn't touch this type of carpet. I have only given 2 stars as we were not charged and told as soon as the visit was done. I would not recommend this company to any of my customers again.

I have used ServiceMaster for daily cleaning of a student accommodation site I manage, Kamil and Ilona have been polite, helpful, professional and very hardworking, what a difference they have made, I highly recommend them.

Do not use this company, they left stains on my sofa and made my sofa and rug look worse.

Waste of money and time

I have called 3 times and sent an email and no reply back not good!

substandard cleaning, extraordinarily and unprofessional rude management with extortionate break clauses. avoid at all costs.

Do not let this so called company in your house, due to a flood left tools on ceramic range, left the house in a total mess, damaged kitchen so company who was fitting it could not fit it again until they had replaced all damaged doors missing and damaged parts due to there careless removal and storage. Damaged fridge freezer and after months of waiting told me to purchase one and three will refund me and still waiting for refund, damaged dining table and arguing about replacing it also being going on months . Damaged blinds won’t pay for them. Absolutely animals on your property and with your belongings and not one apology, even said they wanted the old fridge freezer to scrap it as scrap money could be put to another one to save money. Have all photos to back all of this up. They should not be in business . Head office also not answering my messages or phone calls. I have never known anything like them and if they were to ever come again I would be standing outside stopping them coming in. No respect for peoples property or belongings. Horrendous.

To reply, I have already replied to head office who is refusing my calls and refusing to pay or sort for damaged items. Even the insurance company have said they would not use you again after all the trouble and lack of cooperation. You know your company has damaged all of the items appologise and own it. This is not our fault it was servicemaster Retford

They cleaned my rug in their workshop and it came back like new - very happy

Terrible service , don't finish a job right , didn't do what originally said rubbish sorry I couldn't score minus, I had a rental with this company for over 4 years , I had windows that wouldn't shut that I had to tape up in the end in winter especially , flooding causing mould in the basement I had to desk with , rats running around due to neighbors animals being left in the property but had no help from the company or landlord , I could go on but I wont

** avoid** hacked 3k!!!

Fire Damaged home that needed to be cleaned. Was
advised we would need to pay a deposit which was
no problem. After asking how much deposit was
required, I was told 3k. after numerous emails back
and forth I was given the bank details to transfer.
Monday morning was told payment wasn't received.
Checked it was the right details I had been sent which
it was. Was told by Richard - service master South Essex and east london- that infact it wasn't the correct
details and somebody must have hacked his email
account!
We are now 3k down, waiting for action fraud and the
bank to investigate. Since Richard telling me he has
been hacked I have not heard from him. twice I have
called and no answer or return call. Hacked or not. I
was a customer ready for service master to come and
do the job! No care at all. !!Avoid!

I had a three seater, two seater and chair plus two pairs of curtains cleaned. Very efficient and superb job done by very pleasant workmen.
Will use again.

Trouble booking online but phoned and received helpful advice so booked. Kyle Wilson came & was very polite, professional and efficient in undertaking the carpet clean. He explained process and aftercare.
Only criticism was that the dimensions a room measures are not visible on the website to decide if you’re booking for a small, medium or large size room

Further to my previous review of this company, they contacted me by telephone. The agent (Tanya) who contacted me was not interested in listening at all. The only thing she wanted to do was tell me how good their services was and that all audit and inspection documents were spot on. Absolutely no interest in hearing how poor it has been for 9 years or even concerned that we only get a half hour of vacuuming for our money.
Such poor service followed up by even poorer customer service. You must be very proud of yourselves.

UPDATE

Servicemaster - I made the effort to contact you and I was, in turn, contacted by one of your representatives. I will not be giving you another chance to cause me any more anxiety. I have a serious heart problem and won’t put myself in a position to be spoken to with such disrespect again. Once my landlord (housing association) fails to sort it out I will take further steps to have this matter looked at from a legal stand point. Regardless of how poor or amazing your cleaner performs you can never, ever, ever justify basic domestic cleaning at £200 per hour.

Terrible experience requesting a carpet clean, and deep clean of curtains. Service Master Newbury.
A) Two individuals turn up in two transit vans
B)Younger of the two immediately phones the office and argue pricing is wrong - the invoice is adjusted down accordingly as the requested work is dismissed.
C) The curtain deep clean is dismissed, and I am told that the best thing to do is buy new curtains in brown
D) A steam clean is offered for the curtains at £60
E) The result is terrible, so the final bill is £30
F) carpet shampoo started and one armchair is simply not moved - brown behind the chair is still there.
G) The drying of the staircase was abandoned after six steps. I know because I have a Bissell carpet cleaner and used that to complete the process.

Never, ever, again.

See Service Master Newbury Review on Google for images and Owner Response.

I have used ServiceMaster for many years. They continue to be reliable & provide a quality service.

Brilliant company, so professional and can’t believe how clean my carpets and sofa are! Second time using Service Master and won’t be the last

Excellent service and great result on sofa,chairs and a large white rug.
I would highly recommend and will definitely use them in future

Bad service. I booked a clean online, which was cancelled on the day of the clean as apparently they didn't have the availability, and their system shouldn't have let me book. They were unable to expedite an alternative.

Thank you
Service excellent
Rug came up like new
Would recommend before replacing
DOT st helens xc

Arrived on time. Very professional,and Kyle the technician was pleasant and polite. Overall did a great job and I would highly recommend