Shabby.co.uk Opiniones 

255
•
TrustScore: 3 sobre 5

3,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered from this company on 22nd February. Aside from an email order confirmation, I have heard nothing since, despite sending several emails to their only contact method “Contact at Shabby” email ad... Ver más

Valorada con 3 estrellas sobre 5

In order to track parcel I was directed to the Shop App, which I found a hassle to download and then to use and it just said my order was being prepared, until it was delivered. No expected date etc.... Ver más

Valorada con 1 estrellas sobre 5

Ordered wallpaper from Shabby on a 2-4 days delivery. It didnt appear. Numerous enquires totally ignored . The only reply I received claimed 'we are waiting for the paper from our suppliers' They a... Ver más

Valorada con 5 estrellas sobre 5

it these days of shabby service and products, Shabby stands head and shoulders above its competition. service s swift and efficient without hoops to be jumping through. products is of highest quality... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

Unique Home Furniture and Accessories. Home is what you make of it, and at Shabby we want to give you the choice of beautiful pieces and stylish accessories that can help you breathe life into your interior. We know it’s the little touches that make a house a home, from a statement chaise lounge all the way down to the stems of your wine glasses. Which is the idea that was the birth of Shabby - to offer a carefully curated range of luxurious home accessories and furniture to make your home a place you love to live in.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

255 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(255)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Shabby indeed!!!

Avoid! I should have been wise and read the reviews before I placed the order. You don’t get what you ordered. After about 10 days you get an email saying it’s out of stock and the manufacturer have discontinued that line and that you’ll get a refund. You do get the refund eventually but it’s not worth the hassle. Shabby indeed

11 de diciembre de 2024
Valorada con 1 estrellas sobre 5

Paid for an item

Paid for an item. No confirmation of dispatch. I had to chase multiple times and then, a week and a half later, they inform me the item is not in stock. Waste of time.

8 de diciembre de 2024
Valorada con 1 estrellas sobre 5

Placed order on 13th December

Placed order on 13th December. Chased it up a couple of days ago and was assured it would be despatched that day. Absolutely nothing has happened. If I don’t receive it before Christmas (present for my grandson) then it is going straight back( assuming I eventually receive it)

13 de diciembre de 2024
Valorada con 1 estrellas sobre 5

Appropriate name…Shabby Customer Service

An absolute letdown with no communication nor real customer service. Item was cancelled without any notice or information given until they were chased. Truly lived up to their name…Shabby Customer Service.

26 de noviembre de 2024
Valorada con 1 estrellas sobre 5

Never received order

Is 15 days after I placed my order and I haven’t received it yet! Tried to contact Shabby but no reply! Very dissatisfied

1 de octubre de 2024
Logotipo de Shabby.co.uk

Respuesta de Shabby.co.uk

Good Morning,

Please allow me to apologise to hear you are unhappy with your purchase.

Please contact our customer service team on contact@shabby.co.uk and they will happily help further.

Kind Regards
Shabby

Valorada con 5 estrellas sobre 5

Doormat

Easy website. Prompt delivery and even more delighted the mat was made in Yorkshire. Brilliant.

3 de septiembre de 2024
Valorada con 5 estrellas sobre 5

Great customer service…

Had an issue with the products ordered which I wasn’t happy about, but once queried, Shabby sorted it out very quickly. Thank you

30 de agosto de 2024
Valorada con 1 estrellas sobre 5

Shabby service, shabby treatment – the clue is in the name!

Shabby service, shabby treatment – the clue is in the name!
Mirror model : Nao square wall mirror 35x35cm advertised as in stock with short delivery date stated when I ordered.
I should have looked at the reviews, as I am another name on a long list of people who have spent our hard-earned money in good faith, only to be a victim of a shabby service, shabby website accuracy and shabby refund process. The clue is in the name of the shop!!

Item well overdue delivery date when I chased ‘customer services’ – not surprisingly there was no phone number to speak to a human, and eventually got reply to my query to say discontinued item.
Still in stock on website – so as other reviews have mentioned, I suspect the business plan here seems to be to extract then sit on a customer’s money for long enough to get interest, then drag out the process of processing a refund.

The wall mirror : Nao square 35 x 35cm is discontinued, nevertheless 2 months after I was told this, it is still listed as in stock on the website.
Very disappointed overall.

Response from Shabby - quite a long wait, as now in October. I see they are still advertising 26Oct24 the same mirror as in stock - but they told me that it has been discontinued. This is a repeat of my experience in the above review - business model is to say the item is in stock, get the money off customers, wait for them to chase, make them wait again for the refund.

5 de agosto de 2024
Logotipo de Shabby.co.uk

Respuesta de Shabby.co.uk

Good Morning,

Please allow me to apologise to hear you are unhappy with your purchase.

Please contact our customer service team on contact@shabby.co.uk and they will happily help further.

Kind Regards
Shabby

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