Shabby.co.uk Opiniones 

255
•
TrustScore: 3 sobre 5

3,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered from this company on 22nd February. Aside from an email order confirmation, I have heard nothing since, despite sending several emails to their only contact method “Contact at Shabby” email ad... Ver más

Valorada con 3 estrellas sobre 5

In order to track parcel I was directed to the Shop App, which I found a hassle to download and then to use and it just said my order was being prepared, until it was delivered. No expected date etc.... Ver más

Valorada con 1 estrellas sobre 5

Ordered wallpaper from Shabby on a 2-4 days delivery. It didnt appear. Numerous enquires totally ignored . The only reply I received claimed 'we are waiting for the paper from our suppliers' They a... Ver más

Valorada con 5 estrellas sobre 5

it these days of shabby service and products, Shabby stands head and shoulders above its competition. service s swift and efficient without hoops to be jumping through. products is of highest quality... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

Unique Home Furniture and Accessories. Home is what you make of it, and at Shabby we want to give you the choice of beautiful pieces and stylish accessories that can help you breathe life into your interior. We know it’s the little touches that make a house a home, from a statement chaise lounge all the way down to the stems of your wine glasses. Which is the idea that was the birth of Shabby - to offer a carefully curated range of luxurious home accessories and furniture to make your home a place you love to live in.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

255 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(255)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Maybe not Shabbiest fault

Maybe not Shabbiest fault ? Got email saying my rug has been delivered and signed for by me ,nightmare trying to get it sorted . Not delivered to my adresss .someone has my expensive rug ..

3 de septiembre de 2024
Opinión espontánea
Logotipo de Shabby.co.uk

Respuesta de Shabby.co.uk

Good Morning,

Please allow me to apologise to hear you are unhappy with your purchase.

Please contact our customer service team on contact@shabby.co.uk and they will happily help further.

Kind Regards
Shabby

Valorada con 1 estrellas sobre 5

Jewellery boxes very poor quality

Jewellery boxes very poor quality. Coming away at edges. Not happy at all

26 de agosto de 2024
Logotipo de Shabby.co.uk

Respuesta de Shabby.co.uk

Good Morning,

Please allow me to apologise to hear you are unhappy with your purchase.

Please contact our customer service team on contact@shabby.co.uk and they will happily help further.

Kind Regards
Shabby

Valorada con 1 estrellas sobre 5

disappointing

It disappointing, waited weeks for a chair, and chased multiple times only then to be told they don't have it. Maybe you shouldn't list things as in stock if they arent.

2 de septiembre de 2024
Opinión espontánea
Logotipo de Shabby.co.uk

Respuesta de Shabby.co.uk

Good Morning,

Please allow me to apologise to hear you are unhappy with your purchase.

Please contact our customer service team on contact@shabby.co.uk and they will happily help further.

Kind Regards
Shabby

Valorada con 5 estrellas sobre 5

Efficient Service

Confirmation of delivery when I had ordered my sofa. I only waited a week so very speedy as often you wait many weeks for furniture delivery. The delivery men were courteous and managed to manoeuvre the sofa into my designated space. Sofa just what I wanted! My sons cockerpoo loves it too... as one of the delivery men pointed out it will be his new bed and it is!

14 de agosto de 2024
Valorada con 1 estrellas sobre 5

Order did not arrive

Order did not arrive. They then said was being dispatched by next day service. Again didn’t arrive

15 de agosto de 2024
Logotipo de Shabby.co.uk

Respuesta de Shabby.co.uk

Good Morning,

Please allow me to apologise to hear you are unhappy with your purchase.

Please contact our customer service team on contact@shabby.co.uk and they will happily help further.

Kind Regards
Shabby

Valorada con 4 estrellas sobre 5

Side Table

Ordered a glass & chrome side table for £50. When it arrived there was a lot of black scorching on the chrome which was strange. I was able to scratch & clean it off & it is fine. Wouldn't be happy if it was more expensive however, for £50 it was a bargain!

24 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID! the worst online purchasing experience I have ever encountered

This has been the worst online purchasing experience I have ever encountered. I placed an order for an item on 2nd August, with an expected delivery time of 6 days. After numerous emails and contacts, the wrong item was finally delivered to my house on 14th August. I was then informed that the correct item would be sent, but now, after all this, your company claims the item is no longer available.

To add to the inconvenience, I am now expected to deal with the hassle of arranging for the collection of the wrong item. This situation is absolutely unacceptable.

21 de agosto de 2024
Opinión espontánea
Logotipo de Shabby.co.uk

Respuesta de Shabby.co.uk

Good Morning,

Please allow me to apologise to hear you are unhappy with your purchase.

Please contact our customer service team on contact@shabby.co.uk and they will happily help further.

Kind Regards
Shabby

Valorada con 3 estrellas sobre 5

Product is fine

Product is fine, service poor. Never notified me when it was sent so couldn’t track it. Delivery company left it on doorstep in full view of road even though I was in. They never rang the bell. Finally got an email to say that it had been sent two days after I had received it.

13 de agosto de 2024
Valorada con 1 estrellas sobre 5

Terrible customer service. Misleading description, mis-sold.

Terrible. Description of item is mid-leading. It says duvet cover AND pillowcases but it is actually just the duvet cover. It also said on my order that I had ordered ‘Duvet cover and pillowcases’. I contacted customer services about this, to be told that in the teeny tiny description it says no pillowcases and that I could refund at a cost to myself. I have returned, the customer service stinks!!! I have emailed and had zero response. Don’t buy anything from them! Save your money! Terrible!!!

2 de agosto de 2024
Logotipo de Shabby.co.uk

Respuesta de Shabby.co.uk

Good Afternoon Helen,

Firstly, please allow me to apologise to hear you are unhappy with the service you have received.

The duvet set ordered does state within the product description that pillowcases are not included and must be purchased separately.

Our returns policy is available to view online and is also part of our terms and conditions which were accepted by yourself at the point of purchase.

Kind Regards
Shabby.co.uk

Valorada con 1 estrellas sobre 5

Not yet received.

I still haven't received my purchase yet so unable to review.

7 de agosto de 2024
Logotipo de Shabby.co.uk

Respuesta de Shabby.co.uk

Good Morning,

Please allow me to apologise to hear you are unhappy with your purchase.

Please contact our customer service team on contact@shabby.co.uk and they will happily help further.

Kind Regards
Shabby

Valorada con 1 estrellas sobre 5

Not received order

Placed order for standard delivery within 5 working days, on the 7th working now and the order still hasn’t been dispatched and no communication. Had to chase up an update myself where I was advised it’s been ‘allocated for dispatch’ out of their delivery timeframe. Company really need to work on their communication and time management.

29 de julio de 2024
Logotipo de Shabby.co.uk

Respuesta de Shabby.co.uk

Hi Alisha

Firstly, please allow me to apologise to hear you are unhappy with the service you have received.

I can see we informed you on the 5th August of slight delays within our warehouse, and apologised for the inconvenience caused.

I can see this matter has now been resolved.

Kind Regards
Shabby.co.uk

Valorada con 5 estrellas sobre 5

Grey studded chaise lounge

Grey studded chaise lounge . Not only a great price but free quick delivery which the driver also very kindly waited 5mins for me to arrive back home. Excellent experience

14 de julio de 2024

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