Ordered from this company on 22nd February. Aside from an email order confirmation, I have heard nothing since, despite sending several emails to their only contact method “Contact at Shabby” email ad... Ver más
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Consulta las opiniones de los clientes
In order to track parcel I was directed to the Shop App, which I found a hassle to download and then to use and it just said my order was being prepared, until it was delivered. No expected date etc.... Ver más
Ordered wallpaper from Shabby on a 2-4 days delivery. It didnt appear. Numerous enquires totally ignored . The only reply I received claimed 'we are waiting for the paper from our suppliers' They a... Ver más
it these days of shabby service and products, Shabby stands head and shoulders above its competition. service s swift and efficient without hoops to be jumping through. products is of highest quality... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Unique Home Furniture and Accessories. Home is what you make of it, and at Shabby we want to give you the choice of beautiful pieces and stylish accessories that can help you breathe life into your interior. We know it’s the little touches that make a house a home, from a statement chaise lounge all the way down to the stems of your wine glasses. Which is the idea that was the birth of Shabby - to offer a carefully curated range of luxurious home accessories and furniture to make your home a place you love to live in.
Información de contacto
Reino Unido
- contact@shabby.co.uk
- shabby.co.uk
3,0
Medio
255 opiniones
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Great service
Great service, although the product didn’t match my decor, was refunded promptly and emailed straight away informing me so,
Thankyou Shabby
31 de julio de 2023
Respuesta de Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Respuesta de Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Prompt and really helpful
26 de julio de 2023
Respuesta de Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Haven’t received my product
24 de julio de 2023
Respuesta de Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review. Please accept our apologise for the delay in receiving your order. Following on from our emails this morning, I can confirm, I have emailed you with all information regarding your order.
If there is anything else I can assist with, please respond to the email sent.
Kind Regards,
Benjamin
Shabby.co.uk
Fabulous products and services
12 de julio de 2023
Respuesta de Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Response to damaged item is…
Response to damaged item is disappointing. After over 2 weeks there is still no resolution.
Thank you for your response to my review, however you were made aware of the issue by email on the 15th (not the 25th of July) of which you responded on the 17th July saying you had forwarded the details to the seller. To date (2 weeks later) it is not resolved.
12 de julio de 2023
Respuesta de Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review.
We was advised of the issue on Tuesday 25th and are currently dealing with this matter for you with the suppliers following our internal processes. As per our emails, we will be in touch as soon as we have an update for you.
Apologies for any issues caused.
Kind Regards,
Benjamin
Shabby.co.uk
Disappointed
We ordered and paid for product on 17th July, I haven’t had any communication or confirmation from Shabby when it will be delivered. Not good and now I will be on holiday from next week.
16 de julio de 2023
Respuesta de Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review.
We have spoken this morning via email which all details were provided to you.
If there are any further issues, please come back to us on the email sent.
Kind Regards,
Benjamin
Shabby.co.uk
Disappointed
Disappointed that chair legs do not sit flush with the floor. Screws were missing so had to reorder 2 sets of screws and washers. Good prompt delivery.
Otherwise happy with chairs.
20 de julio de 2023
Opinión espontánea
Respuesta de Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review.
I can see you contacted us to inform and the missing screws were immediately sent from the suppliers and were delivered to you on 22nd June.
If there are any further issues, if you respond to my emails sent, we can assist further.
Kind Regards,
Benjamin
Shabby.co.uk
A quality product
A quality product. Robust rattan build that is well made and very comfortable. A perfect addition to the patio.
14 de julio de 2023
Opinión espontánea
Respuesta de Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
I ordered ages ago and still haven't…
I ordered ages ago and still haven't received the item. There's been no communication or so ever.
20 de junio de 2023
Opinión espontánea
Respuesta de Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review.
As you have not provided any details for your order, I am unable to look into this further for you. If you can please contact us on Contact@Shabby.co.uk, I would be more than happy to look into this further for you.
Kind Regards,
Benjamin
Shabby.co.uk
Delivered quickly good value
1 de julio de 2023
Respuesta de Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
No communication
No communication. My order has not even been processed. Was ordered on the 29th and still showing nothing and only your order is confirmed. Its for a birthday present and looks like they are not going to have it in time now. Appalling.
28 de junio de 2023
Respuesta de Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review. I have tracked your order and shows as delivered and signed for on at 09:48 on Sat 08 Jul 2023. I have emailed the email address on the order, if you can please respond to this email, we can look into this further for you.
Kind Regards,
Benjamin
Shabby.co.uk
What more can I say than WOW
What more can I say than WOW. Purchased some swivel barstools and from placing the order until they arrived in my home, service was flawless. Very happy with them, so stylish. Thanks!!
28 de junio de 2023
Respuesta de Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
My mirror arrived with a small crack…
My mirror arrived with a small crack but problem was resolved really quickly and exchanged immediately. Customer Services was really good, would definitely recommend
28 de junio de 2023
Opinión espontánea
Respuesta de Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Excellent service arrived 2 days later
25 de junio de 2023
Respuesta de Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Haven’t received the item and haven’t…
Haven’t received the item and haven’t had any communication with Shabby about where my order is after trying to contact them numerous times!
23 de junio de 2023
Respuesta de Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review.
I can see our stocks team emailed you the morning after your order was placed to inform you of a manufacturer delay and we have not received further correspondence from you. I have resent this email over for you this morning. If you can please confirm how you would like to proceed and we can advise further.
Kind Regards,
Benjamin
Shabby.co.uk
Item arrived looking different from the…
Item arrived looking different from the website. The photos on the website did not show the top of the table and the colour of the wood was not as shown. It was much lighter than the colour shown and the quality wasn't good. The company advised I would have to pay to return the table at a cost of £75. Terrible customer experience, would not recommend this company
22 de junio de 2023
Opinión espontánea
Respuesta de Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review. Following on from our email conversation yesterday prior to your review being left, it was agreed the item could be collected from you after me escalating with the suppliers. This has been arranged this morning as we was awaiting images of the item, so this review is inaccurate. I have sent over all information again and any further issues, please come back to me from the email sent this morning.
Kind Regards,
Benjamin
Shabby.co.uk
High quality chairs, great company to deal with.
After a slight delay in delivery,due to supply and no fault of Shabby, I received my order. The chairs are extremely good quality and easy to assemble, legs just bolt on with supplied fixings. Very happy customer, definitely recommend.
5 de junio de 2023
Respuesta de Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Quite slow on delivery compared with…
Quite slow on delivery compared with many others, also notification is not that good,
7 de junio de 2023
Respuesta de Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review. Your order was placed on 8th June and I emailed you on June 12th to inform you the details of the specialist couriers delivering your order and provided all information for the delivery. This specialist courier contact directly to book in delivery when is best for yourself. I can now see your order has been delivered to you.
If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Respuesta de Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
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