Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Placed and order to try these glass 15 days free and either send them back or keep them then they charge you the 15th day. I was charged the 2nd day after ordering. Order status hasn't changed only sa... Ver más

Valorada con 3 estrellas sobre 5

I dislike the shady business practice of selling us a free replacement gimmick. $30 is not free replacement, and to be quite honest you're basically paying what the cheap glasses are worth. I will co... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased pair of Shady Rays sunshades almost 2 months ago. After 6 weeks, frame cracked while wearing shades. Contacted Company, explained what happened, sent pics of broken shades, & verified purc... Ver más

Valorada con 4 estrellas sobre 5

The sunglasses did not fit and after a few emails, they refunded my money. Communication with customer service was not the best but my problem was resolved

Información sobre la empresa

  1. Compras y moda

Escrito por la empresa

High quality Polarized Sunglasses that include lost and broken protection. Live Hard. We Got You.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

521 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 23% de las opiniones negativas

Suele responder en menos de 1 semana

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Broken sunglasses

Rene,
Like always, you guys Rock! Customer for life! I appreciate you honoring your warranty with no strings attached. Thank you so much!

18 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Like the easy returns

Like the easy returns! I did have to email customer service about a question and they responded by the next day with a thorough answer.

17 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a replacement pair of glasses…

Ordered a replacement pair of glasses and when I tunred around my 2 year old Ordered another pair I couldn't afford. I asked shady for a refund which they were happy to give. Then also gave me a 50% off code for my next pair, thats pretty cool.

13 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Shady Rays makes a great pair of…

Shady Rays makes a great pair of glasses at a price that's not gonna break the bank. I have three pair and love them, but their customer service is more outstanding. Lost, broken, or defective, you will be taken care. Way to go ShadyRays!!

11 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

These glasses are CHEAP

These glasses are CHEAP! I have one pair that delaminated and one with the brown wood finish where the brown paint peels off. I look after my glasses so it not due to misuse. Buy a better brand. Or spend less. I have some no name ones 2 for $20 that are way better made

14 de octubre de 2023
Opinión espontánea
Logotipo de Shady Rays

Respuesta de Shady Rays

Hey Tim! I'm so sorry to hear that's happened to your shades. We back our shades 100% and would be more than happy to help you with a craftsmanship replacement. Please reach out to our team at support@shadyrays.com and we would be happy to help!

Valorada con 5 estrellas sobre 5

Good quality good price good service

I think they are very good quality for the price I paid. You can easily spend a lot more for lesser sunglasses. I have a couple of pairs and have twice used the replacement service which is a fantastic service.

12 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst sunglasses I ever bought

Worst sunglasses I ever bought. Ordered three pairs, each as bad as the next. Lenses are beyond cheap with zero scratch resistance. Save yourself the trouble and grab a pair off the rack at the gas station. Buyer beware!

1 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Please don't buy from shady rays.

Shady Rays more shady then I thought they even leave fake 5 star reviews to make themselves look good. Even on shady rays website they don't even post the bad reviews when you leave any making it look like they get nothing but 5 stars which fake reviews. That is false advertising!

1 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shady Rays is actually shady business.

I've seen shady rays ads on Instagram a few times and thought I'd give them a try I bought my first pair with a 35% discount this past holiday and my total was still about $47 with a hard case. My package finally came in and it was total disappointment they looked felt cheap and color was supposed to be woodgrain finished it looked like crap I've bought sunglasses at gas stations that were better then this. I summited a return 10 minutes after opening.

9 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality sunglasses for a budget price

These are not $500 glasses, but for the price the quality is very good and the customer service and warranty is great. I received a free replacement after a year when I went in salt water and the lens got a little damage. Free replacement to my door, no shipping fee or anything.

I now have 4 different pairs and all are great

31 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

The order came super late and then when…

The order came super late and then when I asked to return, since they did not fit my face frame - they took weeks to respond and then told me it was passed the 30 day return policy. Very SHADY, their name suits them.

18 de agosto de 2023
Opinión espontánea
Logotipo de Shady Rays

Respuesta de Shady Rays

Hey Camille! We're so sorry for your order taking longer to arrive than expected. We do have a 30 day return window but we are always happy to help out our customers. If you can reply back to that email chain our team would be more that happy to assist with your return!

Valorada con 3 estrellas sobre 5

Colorush lenses

I got the colorush lenses which claim to enhance colours - this is not the case. the lenses just make the world a little more brown. They're well built sunglasses that are comfortable, but the colorush doesn't do what it claims to do at all. I'm very disappointed.

1 de agosto de 2023
Opinión espontánea
Logotipo de Shady Rays

Respuesta de Shady Rays

Hey Graham! Thanks for that feedback! These lenses are meant to enhance reds and greens with a rosy/amber lens. If these shades aren't quite right we would be happy to help with your return at returns.shadyrays.com and get you into a pair that works better for you!

Valorada con 3 estrellas sobre 5

Lenses seem good but frames are cheap…

Lenses seem good but frames are cheap plastic no better than the $30 noname pair I bought off Amazon. I already had one arm snap a month after receiving them and while I was able to claim a replacement since it was within the two year warranty period, it was hardly ‘free’ as I had to pay a $35AUD processing fee which is probably about as much as it cost the company to make the glasses anyway.

28 de julio de 2023
Opinión espontánea
Logotipo de Shady Rays

Respuesta de Shady Rays

Sorry to hear you had a problem with your frame. Based on your description, it sounds like that may be covered by our limited lifetime craftsmanship warranty. If you'll send a photo of the damaged shades and description of what happened, our team will be happy to help you!

Valorada con 5 estrellas sobre 5

Superior Company, Superior Product, Superior Service

I love everything about my experience with Shady Rays! I have owned many high dollar, boutique sunglasses. I proudly say Shady Rays are superior in: fit, style & design.
I’ve already ordered my second pair of sunglasses and will be doing my prescription frames through them also!!

21 de julio de 2023
Opinión espontánea
Logotipo de Shady Rays

Respuesta de Shady Rays

Thanks so much for your support! You'll love our prescription glasses, and you can choose lens color and frame combinations that aren't available in standard shades!

Valorada con 1 estrellas sobre 5

Thumbs WAY down

Don’t be suckered in by branding and marketing campaigns. These are $10 sunglasses and a $4 case. You can get the same quality product from a sunglasses kiosk at the mall. Save your money.

1 de junio de 2023
Opinión espontánea
Logotipo de Shady Rays

Respuesta de Shady Rays

We stand behind our product quality 100% - if you're having trouble with your shades, please reach out to our team so we can help get you into a perfect pair.

Valorada con 1 estrellas sobre 5

There website sucks

There website sucks. All they try to do is upsell you on lenses cases etc. try to get the coupon to work and you will become so frustrated you will give up.
Crap site.

23 de julio de 2023
Opinión espontánea
Logotipo de Shady Rays

Respuesta de Shady Rays

Hate to hear that you had problems using the site. We do offer some frames with different lens technology for you to choose from and suggest getting the case to help keep your shades protected. We're happy to help with the coupon concern. Please reach out to our team with details on the code you were using and the items you were trying to purchase and we'll get you squared away. You can quickly reach us through text or phone at 213-817-5193.

Valorada con 1 estrellas sobre 5

THIS COMPANY IS SHADY ALRIGHT!

THIS COMPANY IS SHADY ALRIGHT!

At first I was happy for the cost, but when I bought two pair of sun glasses and one was too small for my head. On their website they state your satisfaction is our priority...THEY ARE LYING! The same day I recieved my glasses they emailed me saying I was ineligible for a refund or credit. $60 wasted. DON'T GET SCAMMED! Buy name brand from a trusted source. NOT SHADY RAY'S. SHADY INTEGRITY!

14 de julio de 2023
Opinión espontánea
Logotipo de Shady Rays

Respuesta de Shady Rays

Hey Rudy! So sorry for any confusion here. We do offer completely free returns and exchanges. Some items are ineligible for return such as our Outlet page items and mystery pairs as noted as ineligible or final sale on the item pages. If you have any questions please reach out to our team and we would be happy to assist you!

Valorada con 5 estrellas sobre 5

I love Shady Rays

I love Shady Rays! I bought 2 pair initially and have been using them a lot. I went to a concert recently and forgot a hard case, so at night when we were still dancing I put the pair in my pocket and unfotunately cracked the frame. However, no fear! The replacement process was quick and easy. I don't see every buying another brand again!

9 de julio de 2023
Opinión espontánea

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