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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

When I arrived I had to wait for more then 3hrsoutside hotel as room wasnt ready.when I did finally get my room it was on the ground floor facing carport so had no privacy there was dirt and mould on... Ver más

Valorada con 1 estrellas sobre 5

This product is so cheap and way over priced didn’t even fit they don’t return bcs it’s a hygiene issue and it was on sale! I just wasted my money on this crappy piece of rubber!!!Femlush you suck!

Valorada con 5 estrellas sobre 5

Had a sizing issue with my first order, but the customer service team was amazing and supportive. They helped me exchange it quickly, and now I have the perfect fit. The shapewear itself is brilliant... Ver más

Valorada con 1 estrellas sobre 5

I hope you read this before buying from them. (Though I saw them on Instagram as Femlush - so even that’s suss). I have never received what I paid for nor have I been refunded and I’m being ghosted... Ver más

Información sobre la empresa

  1. Tienda de ropa interior
  2. también en la categoría
  3. Lencería
  4. Tienda de ropa
  5. Tienda para novias

Escrito por la empresa

Our staff take pride in excellent customer service and business practices, which have been honed over the years of online trading. We're passionate about our products, our service, and our standards. We're small enough to pack your order with care and ensure it's shipped the same day you press the "buy" button, yet large enough to keep your favourite items stocked for a convenient, luxury shopping experience. When purchasing a shapewear item from us, you can be assured of its quality. We stand behind the brand names of every product we carry! Thank you for choosing to shop with us. We consider it a pleasure to serve you.


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

74 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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1,6

Todas las opiniones

(74)

6 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

SCAM SCAM SCAM!! AVOID!!!!

Purchased 22nd January, still not delivered, stating Royal Mail expecting it! No reply to my emails, no phone number to call, stay away! DO NOT buy anything from here! Scam company, you should be ashamed of yourselves!!

7 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I can verify the previous reviews

I can verify the previous reviews. This company is a complete sham. The item I ordered wasn’t suitable so I followed the instructions and returned. That was a month ago but no sign of the refund. Please be aware as the other reviews about this company being thieves is correct. Do not buy from this shop.

7 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

We ordered some clothing several weeks…

We ordered some clothing several weeks ago. It still has not arrived. When we emailed a week or two after, they replied saying it would be with us by the following weekend. Nothing arrived.

Now they do not respond to our follow-up emails. There is no phone number to call them. I fear that this company is a fraudulent operator.

13 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

A COMPANY OF THIEVES!!

I ordered 3 items from this company…delivery was very slow despite paying for fast shipping and arrived in 2 separate parcels over a week apart. 1 of the items was faulty and wouldn’t stay on due to a hole in the strap. I returned it and was promised a full refund…I am still waiting for that refund a month later. Customer service is practically non-existent. They replied once to say that the refund had been issued and attached a copy of their bank transaction (showing a refund for a cheaper item), however this never arrived with me and my bank confirmed that it had not been issued. I can see by other reviews that this exact same thing has happened to other customers, which can only mean that they’re sending fake statements across. DO NOT BUY FROM THIS COMPANY…THEY ARE THIEVES! I’m reporting them to Trading Standards. It’s disgusting how they think that it’s fine to rob people of their hard earned cash and can’t even be bothered to respond to their emails, despite the fact that I’ve sent countless emails asking about my refund. Lyn and Fiona, you should be ashamed of yourselves!!!!

5 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love their customer service!

Had a sizing issue with my first order, but the customer service team was amazing and supportive. They helped me exchange it quickly, and now I have the perfect fit. The shapewear itself is brilliant, super soft and supportive. Highly recommend to everyone, that's why I am leaving this review. Perfect 5 stars!!!!!!

6 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect under any outfit

Ordered the seamless bodysuit, and it’s exactly what I was looking for. It smooths everything out without being uncomfortable, and you can’t see any lines under my dresses.

9 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

fantastic fit and comfort

ive tried so many shapewear brands before this is by far the best!!! The material is nice, and it gives great support without feeling too tight. I wore it all day, and it stayed in place perfectly. So happy with my purchase! :)))

14 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

No reimbursement

I have written a review about this company who will not reimburse my returned item. I am now going to send all evidence including their supposed bank screen shot to the financial Ombudsman. I returned the item on 04/12/24. Do not deal with this company

29 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT USE THIS COMPANY!!!

DO NOT USE THIS COMPANY. They take your money and do not fulfil your order or reply to Multiple emails about the whereabouts of it. However seem to reply on here when negative reviews are left with the same excuse for no fulfilment of orders. Companies house shows them as only incorporated in January of last year, they also show a change of directorship in October.

19 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

There was a slight problem with one of the items I ordered but this was dealt with very promptly and politely and the item was replaced. I can’t fault the company’s customer service.

12 de diciembre de 2024
Logotipo de Shapewear

Respuesta de Shapewear

Hi Hazel,

Thank you so much for this wonderful review! While we never want our customers to experience any issues, I'm delighted that our team was able to resolve your concern quickly and professionally.

Thank you for your understanding and for taking the time to share your positive experience. We truly value customers like you.

Thanks
Fiona

Valorada con 4 estrellas sobre 5

The vest was good quality

The vest was good quality, substantial, a good amount of elastin. It launders well.

1 de enero de 2025
Logotipo de Shapewear

Respuesta de Shapewear

Hi Carl,

Thank you for taking the time to share your feedback about our vest. We're delighted to hear that you're pleased with the quality and durability of the material, and that it's washing well.

Thanks again for choosing www.shapewear.co.uk We appreciate your support!

Valorada con 2 estrellas sobre 5

Didn’t arrive in time and no reply to my email

I really wanted to give 5 as the price was so much cheaper than anywhere else but I ordered something for an occasion and paid extra for quick delivery. The item didn’t arrive within that stated time. I therefore didn’t have it in time and didn’t have time to buy from the high st. I sent an email asking for a refund on delivery charge and got no reply.

4 de diciembre de 2024
Logotipo de Shapewear

Respuesta de Shapewear

Dear Nicky

I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.

I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.

You can also contact me directly at website@shapewear.co.uk

We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.

Kind regards
Fiona

Valorada con 1 estrellas sobre 5

Not even worth 1 star!

Not even worth 1 star!
DO NOT USE THIS COMPANY.
They charge for goods but DO NOT fulfill the order.
There is NO communication from them. THEY SHOULD NOT BE TRADING.

4 de diciembre de 2024
Logotipo de Shapewear

Respuesta de Shapewear

Dear Dee

I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.

I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.

You can also contact me directly at website@shapewear.co.uk

We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.

Kind regards
Fiona

Valorada con 1 estrellas sobre 5

Failure to refund my item despite having sent it back

Order received with no issue, however having requested a return on 08 November I have yet to receive any refund or response to my communications. Parcel was sent tracked via Royal Mail and confirmed as delivered to the company on 25 November. No word from them or any sign of my money back.

8 de noviembre de 2024
Opinión espontánea
Logotipo de Shapewear

Respuesta de Shapewear

Dear Lucy

I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.

I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.

You can also contact me directly at website@shapewear.co.uk

We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.

Kind regards
Fiona

Valorada con 1 estrellas sobre 5

Unfortunately it does appear to be a scam site …

Such a shame that I’m having to write this review. I ordered on the 27th October shapewear for a wedding and have yet to receive the order or any correspondence from shapewear.co.uk after multiple attempts to contact them. I have requested a refund and reported the site to shopify with no success. £50 lost through what I can only assume is a scam website given the lack of contact.

27 de octubre de 2024
Opinión espontánea
Logotipo de Shapewear

Respuesta de Shapewear

Dear Michelle

I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.

I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.

You can also contact me directly at website@shapewear.co.uk

We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.

Kind regards
Fiona

Valorada con 1 estrellas sobre 5

These people are a scam

These people are a scam - do not order from them. I still haven’t received my order from JULY and they haven’t responded to any of my emails. They are criminals.

8 de diciembre de 2024
Opinión espontánea
Logotipo de Shapewear

Respuesta de Shapewear

Hi

I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.

I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.

You can also contact me directly at website@shapewear.co.uk

We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.

Kind regards
Fiona

Valorada con 1 estrellas sobre 5

Still haven’t received my order from 06…

Still haven’t received my order from 06 Nov! Highlighted this and they said they were refunding. Refunded cancelled on PayPal and Shapewear not responding to emails. Nightmare trying to get hold of them. PayPal says they can’t refund have to contact seller. 🤷‍♀️ Very frustrating. Sounds like they could be in financial trouble. 😡

4 de diciembre de 2024
Opinión espontánea
Logotipo de Shapewear

Respuesta de Shapewear

Dear Mags

I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.

I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.

You can also contact me directly at website@shapewear.co.uk

We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.

Kind regards
Fiona

Valorada con 1 estrellas sobre 5

If there was a zero star option I would…

If there was a zero star option I would have given that!! Do not order from this company!! I ordered on 8th Nov and received confirmation email to say expected delivery would be 12-14th Nov…it’s now 21st and I’ve received nothing! No further emails to confirm my item has even been shipped. Despite two emails to their customer service team to chase and ask for an update, I’ve received nothing response at all. I used Klarna for my purchase and have reported to them in the hope I can get my money back!! Very disappointed as the shapewear I wanted was to wear with my wedding dress!

21 de noviembre de 2024
Opinión espontánea
Logotipo de Shapewear

Respuesta de Shapewear

Dear Laura

I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.

I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.

You can also contact me directly at website@shapewear.co.uk

We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.

Kind regards
Fiona

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