Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Step into the realm of Shasilo, where alternative fashion meets gothic finesse. At Shasilo, we're committed to crafting and delivering top-tier gothic fashion and home decor worldwide. Our moniker, born from the ethereal dance of 'shadow' and 'silhouette,' is our tribute to the myriad shapes and forms that grace the earth. Our genesis sparked more than a brand—it ignited a movement. A movement that honors the night owls, the dreamers, the rebels, and romantics finding sanctuary in the extraordinary. Dive into our collection where self-expression reigns supreme, empowering you to own your distinct style without boundaries.
9059 Hermosa Ave, 91730, Rancho Cucamonga, Estados Unidos
4,1
13 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Clothing is expensive and styles sell out in my size really fast it seems or I’d order more often. Also takes a really long time to arrive. I’ve done express but it didn’t make any difference and just got ripped off.
But. Do love the style of clothing
They offered and are continuing to offer me amazing service! I was really surprised tbh, wasn't expecting for them to go above and beyond like this! I ordered the shorts with the leg suspenders and they fit perfectly as a S, but the "punk low waist" shorts with the corset detailing were too tight, they let me keep the pair to gift to a friend, and are sending me a medium! Just so pleased and needed to leave a review. Thanks again for being so patient with me
I got this awesome black-green knit sweater from Shasilo, and my boyfriend’s been eyeing it too! It’s become a staple in our wardrobe. Had to swap sizes once, but their customer service team handled it smoothly. They're super friendly! Love the edgy and chic vibe—it's totally our style.
The mystery print bodysuit I've ordered from Shasilo fits me perfectly! Their snow chiffon fabric feels amazing, and their delivery is always super fast. I've been a repeat, placing a total of two orders, and I've been consistently satisfied with both.
The jean from Shasilo's Punk Rave line is sturdy yet surprisingly comfy and breathable. Love the design. I've gotten lots of compliments while wearing them. The price feels fair for what you get in terms of quality and style. Now, I'd be interested in seeing a premium collection from Shasilo with even higher-quality materials. I'd be willing to invest in something a bit more luxurious from them.
Absolutely loving the comfort and style of Shasilo's vests and dresses! The mesh fabric is incredibly soft and cozy, and the designs fit me like they were made for me. My experience with their vests and dresses has been nothing short of amazing. Every piece I've purchased has been so comfortable to wear, with just the right fit that isn't too snug.
The website has great design and information, but the products seem to be taking a long time to ship with few updates.
Respuesta de Shasilo
Dear Amanda,
Thank you for your valuable feedback and kind words about our website design. We sincerely apologize for the delay in shipping your order and the lack of updates. Your order was indeed set for a tracking update on May 5th; however, due to an oversight, it was missed. We rectified this on May 7th by ensuring the order was picked up by the logistics partner, and the tracking number will be updated today.
We regret any worry this has caused and are taking immediate steps to enhance our internal processes to ensure more robust monitoring and communication of shipping statuses. Thank you for bringing this to our attention, and we are committed to improving our services.
Kindest regards from Shasilo.
Last month, I picked up three printed vests from Shasilo and they've quickly become my daily go-to. They've drawn plenty of compliments and everyone wants to know where I found them.
I've invested quite a bit in Shasilo's website and I can honestly say it's been worth every penny. The zippered dress is exceptionally well-made and absolutely stunning.
I ordered one top from Shasilo which I paid for. It arrived, then a few days later a duplicate top also arrived. They then sent me an invoice attempting to charge me for the second top!
I replied and said I would not be paying for a second top I did not order. They then replied and claimed they did not intend to charge me, but merely sent the invoice to "get my attention".
I replied saying that sending me a false invoice was unlawful. They then replied again, trying to force me to go through a convoluted process to return the item to them, which involved sending them my bank details so they could "forward me the money for postage". I refused- they then asked for my PayPal details! Definite scam. Awful people.
Update on 6th May 2024: Shasilo have now offered me the second top for free as a gift, which I have accepted.
Respuesta de Shasilo
Dear Ayvianna,
Firstly, we sincerely apologize for the inconvenience caused by the duplicate shipment and the subsequent issues. It was an error on our part where a secondary invoice was automatically generated due to an additional package being dispatched by mistake. This should have been canceled, and we regret the oversight.
Regarding the return process, we understand your concerns about its complexity. We are actively working to simplify returns and provide prepaid labels in more regions, including the UK. Currently, we offer to reimburse postage costs upfront via PayPal to facilitate returns where prepaid options are not available.
As for the request for your bank details, it was only suggested after understanding that PayPal was not a preferred method for you. We assure you that our intentions were solely to ensure you could receive the postage refund efficiently and securely.
We are committed to resolving this matter to your satisfaction and appreciate your feedback which helps us improve. If there's anything more we can do to assist you, please let us know.
Kindest regards from Shasilo.
I was totally taken aback by my Shasilo haul—in a good way! The Goth Velvet Dress was true to size, and to my utter surprise, the large size fit me perfectly, It’s not just gorgeous, but super comfy too. As for the whole buying process was smooth, and their communication was on point. Definitely shopping here again.
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.
