Shaws Department Stores Opiniones 

263
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Good quality excellent service and delivered promptly fitted fleece sheet extremely soft warm and cosy for the cold nights ahead

Valorada con 5 estrellas sobre 5

Amazing customer service instigated by Therese in Dun Laoghaire and extended to her colleagues in Wexford and Waterford when I was searching for 2 duvet sets. The team tracked them down and I was able... Ver más

Valorada con 5 estrellas sobre 5

I had to report a faulty item I had bought online at Shaws Department store's before Christmas. I put off emailing Shaws as I did not need the inconvenience of it so close to Christmas. However, m... Ver más

Valorada con 1 estrellas sobre 5

Carlow Store Approached counter to ask about foundation. Assistant literally pointed to area of shop floor but never even offered help with choosing correct shade etc. Very unhelpful. The second ass... Ver más

Información sobre la empresa

  1. Tienda departamental

Escrito por la empresa

Shaws is an Irish family owned business established in 1864 that launched online in September 2021. All products shipped from Ireland and packed with care. Presently, Shaws operates 15 stores in the main provincial towns of Ireland and employs almost 1000 people. We remain a family-run business, with many Shaw family members work in various positions throughout the company. As the company has grown, so too has the depth and range of the products we offer; expanding to now include Womenswear, Menswear, Childrenswear, Schoolwear, Footwear, Beauty, Electrical Appliances, Jewellery, Home Solutions, Gifting and more. Being a service-led business, our people have always been vital to our success, with many dedicating their entire careers to Shaws. This loyalty, and their dedication to our customers, is a key factor in our long-standing success. Such commitment to our customers was recognised in 2020 when we were awarded the ‘Best Brand in Retail Sector’ in the CXi Ireland Customer Experience report. Contact us anytime at online@shaws.ie and please visit our new website www.shaws.ie For generations our customers have trusted us with their loyalty and continued support. It is this trust we pride ourselves on. People matter to us at Shaws, which is why when you shop with us, whether in-store or online, we guarantee you quality and care, from our family to yours.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

263 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(263)

76 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Received the wrong order and requested…

Received the wrong order and requested it to be picked up to get a refund. I couldn't be told the pick up time so I waited all day from early morning for it to arrive. Was told the order failed so have no idea what happened. Still need the order to be picked up so I can get refund. Total nightmare

22 de mayo de 2024
Valorada con 1 estrellas sobre 5

Wrong item

Ordered an item from the website which was marked as a Medium, I received a small medium and when I contacted 'Customer Service' they at the same time told me they had fixed the mistake on the website, while also explaining there was nothing wrong and I wasn't entitled to a refund unless I paid to return it.
I had already paid the delivery charge and to return, would have to pay the postage fee too.

Avoid shopping here, as if you get sent the wrong items you'll be out of pocket yourself to rectify Shaws error.

23 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Unfortunate buy by me

Well I bought something from Shaws just recently, that unfortunately was unsuitable for my needs and I can honestly say the staff were completely understandable and made a full refund immediately. It was my fault so had nothing to do with them but unquestionably they looked after me.

22 de abril de 2024
Valorada con 1 estrellas sobre 5

Horrible online order customer

Horrible online order customer, not only do they take ages to update the order information but I have had multiple times them canceling my order without reason when I’ve been waiting on them for days to send me my order updates. I would only be notified after I email them asking where my order is and they just blatantly reply by saying ‘your order will be refunded’ without any explanation. They confirm the order, charge my card and then sit on it for it for days until I email them for a follow up only to get a reply that they’ll be refunding me. Highly unprofessional!

3 de abril de 2024
Opinión espontánea
Logotipo de Shaws Department Stores

Respuesta de Shaws Department Stores

Hi Dave,

We had tried contacting you via phone on multiple occassions to verify your orders but were unable to get through. We have also responded to your multiple emails. If you wish to discuss further we urge you to phone us on 057 850 7197

Valorada con 5 estrellas sobre 5

Very efficient

22 de marzo de 2024
Logotipo de Shaws Department Stores

Respuesta de Shaws Department Stores

Hi Nezalee,

Thanks so much for your feedback! We are delighted to hear that you found your online ordering experience efficient.

Kind regards,

Béibhinn

Valorada con 5 estrellas sobre 5

Prompt delivery

Ordered a gift card.It arrived so quickly.Great service

22 de marzo de 2024
Logotipo de Shaws Department Stores

Respuesta de Shaws Department Stores

Hi Anna,

Thanks so much for your feedback! We are delighted to hear that you found your online ordering experience positive and that your order arrived quickly.

Kind regards,

Béibhinn

Valorada con 1 estrellas sobre 5

Where to start

Where to start, I went in to book an appointment for some individual eyelashes. First at Christmas she kept working I presumed she did not hear me! I just thought she was busy. I went in last week and she told me to go to Linda maher "it's cheaper" so now at this point refused me an appointment three times. I didn't get the blatent discrimination till the third refusal of an appointment. I'm disabled so I don't know if it was the disability or she judged I was to low class and suggested Linda maher! Her estimation not mine I will add of Linda maher salon (cheap). I'm considering legal action against shaws. They are under a rebrand all under one roof so to speak hair outfit eyelashes makeup. When you have a few judgemental sales staff looking at a person that's disabled, making paying customers uncomfortable and denying service. I will consult my solicitor for legal advice against shaws blatent discrimination. It's not the first time a sales woman was rude there's two others was quite openly hostile when I asked for assistance plus the eyelash woman, quite a pattern emerging mainly with two women of the sales staff that's there years. At the very least the manager will need to have a chat with the jaded so called customer service sales people . In saying that there is more good sales persons than bad in shaws mainly a small platinum haired gorgeous woman don't know her name will update when I do that goes beyond to chat and assist and one of the counter girls is exceptionally helpful she wears a hairband will find out your names and update. I will update if and when I seek legal advice for the discrimination. This is shaws of carlow .

18 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great store something for…

Great store something for everyone.Ordered an Air fryer recently excellent service.

22 de enero de 2024
Logotipo de Shaws Department Stores

Respuesta de Shaws Department Stores

Hi Peggy,

Many thanks for leaving this review for us, we really appreciate your feedback! I am happy to hear that you enjoy our wide-range of available products, and that your experiencing ordering with us was so positive!

We hope that you choose Shaws again in future!

All the best,

Béibhinn

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