I must have been the most annoying customer they have had but nothing was ever too much for Matthew and I appreciate his patience whilst trying to sort out my queries. Will definitely be using your se... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Excellent order process, updates to order process, delivery information and updates, delivery driver. The whole experience. Special thanks to driver for being so helpful. Bought 14 sheets of Finn... Ver más
La empresa ha respondido
Needed 9mm V groove board fairly urgently for a job, ordered on the Sunday evening, delivered Tuesday 8:30am, that’s an exceptional service. Strong winds and chucking it down with rain, but that d... Ver más
La empresa ha respondido
Absolutely fantastic experience!! We requested specific delivery date , got a call within 24 hours from our order that this is doable . One day before delivery we got a message with our delivery windo... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Sheet Materials Wholesale is a leading online supplier of high-quality sheet materials, catering to both trade professionals and DIY enthusiasts across the UK. We specialise in a wide range of sheet materials, including plywood, MDF, OSB, chipboard, door blanks and specialist boards, ensuring that our customers have access to wide range of sheet materials for construction, joinery, furniture making, and other applications. Our business is built on reliability, competitive pricing, and outstanding customer service. We work closely with trusted manufacturers and suppliers to offer an extensive selection of sheet materials at wholesale prices, without compromising on quality. Whether you need a single sheet or a bulk order, we provide flexible purchasing options to suit your project needs. At Sheet Materials Wholesale, we pride ourselves on fast and efficient nationwide delivery, ensuring that materials reach customers on time, every time. Our user-friendly website allows for easy browsing, secure checkout, and seamless order tracking, making the buying process as smooth as possible. Customer satisfaction is at the core of our business. Our knowledgeable team is always available to offer expert advice and assist with product selection, ensuring that every customer gets the best solution for their requirements. With a commitment to quality and service, SheetMaterialsWholesale.co.uk has become a trusted name in the industry. Explore our full range today and experience the difference of working with a dedicated sheet materials supplier.
Información de contacto
Unit A, The Triton Centre, Weston Avenue, RM20 3FN, West Thurrock, Grays, Essex, Reino Unido
- 0203 856 8578
- support@sheetmaterialswholesale.co.uk
- sheetmaterialswholesale.co.uk
4,6
Excelente
3 mil opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service from start to finish
I must have been the most annoying customer they have had but nothing was ever too much for Matthew and I appreciate his patience whilst trying to sort out my queries. Will definitely be using your service again!
11 de junio de 2026
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Thank you for your wonderful review!
It's great to hear that Matthew was able to help with all your queries. We understand that sometimes projects require a lot of questions, and we're always happy to provide the support and information our customers need.
Your kind words mean a lot, and we'll make sure Matthew receives your feedback. We look forward to supplying you again on your next project.
Thanks again for choosing us.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Excellent customer service from Matthew…
Excellent customer service from Matthew Parker. Highly recommend using this company. I will definitely be using them again.
27 de mayo de 2026
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear Sarah,
Thank you for taking the time to leave such a wonderful review. We’re thrilled to hear that Matthew Parker provided you with excellent customer service and made your experience a positive one. Your recommendation means a lot to us, and we’re delighted to know you’ll be using our services again.
We look forward to hearing back from you in the future.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Bad delivery
Quick delivery of my items. But they charge £80 for delivery... and it's only kerbside delivery! The driver was very rude when I mentioned this. I am now unable to get the materials into my house. Will have to get someone to come round to help me.
21 de mayo de 2026
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear Andrew,
Thank you for your feedback. We’re pleased to hear your items arrived quickly, but we’re sorry to hear you were disappointed with the delivery experience.
Our delivery service is kerbside only, and this is clearly stated at checkout, along with the requirement for assistance with unloading on larger orders. For safety and insurance reasons, drivers are unable to enter customers’ properties.
Having reviewed this delivery with our driver, we understand he explained the kerbside policy and still assisted by bringing the boards as close to the front of the property as possible. We’re also sorry if there was any misunderstanding during the interaction, as we always expect our team to remain polite and helpful.
We appreciate your feedback and will continue working to ensure delivery expectations are as clear and smooth as possible for all customers.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Excellent order process
Excellent order process, updates to order process, delivery information and updates, delivery driver. The whole experience. Special thanks to driver for being so helpful.
Bought 14 sheets of Finnish WISA Spruce Plywood 12mm. 10 sheets 9mm OSB. Delivered from Essex to CV9 area. I searched and researched lots before settling on this product and company due to a tight budget. They offered the best price per unit and even with higher delivery charge due to distance, still cheaper than local companies, also had the availability. I will update with a photo of finished room when it’s done. Definitely recommend and will definitely buy from again.
14 de mayo de 2026
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Thank you so much for your fantastic review and for taking the time to share your experience with us.
We’re delighted to hear that everything from the ordering process and updates through to delivery met your expectations. We’ll be sure to pass your kind comments on to our driver - they’ll really appreciate the special mention for being so helpful.
It’s great to know we could provide the best value for your project while still offering the availability you needed, especially after all your research. We hope the WISA Spruce Plywood and OSB work perfectly for your room build.
We’d love to see the finished project photos when it’s complete. Thanks again for your recommendation, and we look forward to supplying you again in the future.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
30mm valchromat
bought 30mm valchromat, which granted it's not a usual material, but it showed as "in stock" . 2 weeks later, after i chased up for updates, turns out the order didn't even reach their supplier. Suddenly it's a "niche" product, even though it's still in stock right now, supposedly. Was offered another 18mm mdf sheet ( because 18mm is the same as 30mm , right ? ) , or 30mm birch plywood, which supposedly is actually in stock. I specifically wanted valchromat because it's more stable, but at this rate, might as well take the birch plywood as i might have to wait another 2 weeks. All in all, terrible experience, on top of extremely high delivery charges, so either find another supplier if possible, or call ahead, ask if it's actually in stock, then pray.
update : changing from 1 star to 2 stars, i had to re-schedule the delivery, they were accommodating, and the delivery guy was very nice. It's a shame the whole website and order experience is terrible.
8 de mayo de 2026
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear Cosmin,
Thank you for taking the time to leave your feedback, and we’re sorry to hear that your experience did not meet expectations.
The 30mm Valchromat you ordered is a specialist product supplied on a stated lead time of 2 weeks, which was shown on the product page at the time of purchase. Unfortunately, shortly after your order was placed, the manufacturer experienced an unexpected production delay, which extended lead times beyond our control.
We fully understand how frustrating this must have been, especially when you were relying on the material for your project. As soon as the delay became clear, our team contacted you and offered suitable alternatives, including 30mm birch plywood, and your delivery was rearranged in line with your request.
We appreciate your feedback regarding clarity on availability. We have since improved how longer lead-time products are labelled on our website to make this information even clearer at the point of ordering and help avoid similar disappointment in the future.
We’re glad to hear our delivery team was helpful on the day, and we’re sorry the overall experience did not reflect the standard we aim to provide.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
"In stock", is not necessarily in stock
Their web site listed a sheet of Valchromat (a coloured, moisture resistant MDF) as, "In Stock", with a lead time of, "3-5 days". But I'm later told that, "In Stock", means that it's in stock somewhere in the UK with one of their suppliers and, moreover, that although it's a line their supplier may stock, it's also possible they could be temporarily out-of-stock, which is more likely on such specialist items.
There's nothing wrong with this business model, but their website claims are disingenuous; because they're advertising a level of service they cannot always deliver. In fact, because of the delivery charges I assume a high percentage of their orders are for 'specialist' item category.
On the plus side, once they had come clean, they were very good about cancelling the order and I'm hopeful of receiving my refund soon. Which is why they get more than the bare minimum one-star rating.
5 de mayo de 2026
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear David,
Thank you for your detailed feedback-we really appreciate you taking the time to share your experience.
We’re sorry for the confusion caused around the “In Stock” messaging for the 19mm Valchromat board. You’re absolutely right that this wasn’t as clear as it should have been. For some specialist items, including this product, “In Stock” can currently refer to availability through the distribution centre rather than physical stock held at our West Thurrock warehouse, which is why a 3–5 day lead time is shown. That said, we understand how this can feel misleading, and we’re actively working on improving how this information is displayed.
To clarify, the majority of our range is stocked directly at our warehouse, with typical delivery times of 1–3 days, and we also offer next-day delivery within the M25 for orders placed before 11 am. We’re aiming to make these differences much more visible across the website.
We’re glad to hear our team was able to assist you promptly once the issue was identified. As confirmed, your refund was processed on 5th May, the same day you spoke with Charlie.
We apologise again for the inconvenience caused and appreciate your balanced feedback-it’s helping us improve both our service and communication.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Rob was very helpful and went the extra…
Rob was very helpful and went the extra mile to help bring all the sheets upstairs and was extremely friendly . Defnitrly recommend
29 de abril de 2026
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear Henry,
Thank you so much for your 5-star review! We’re really pleased to hear you had such a positive experience.
Rob will be delighted to know his help made a difference-he always goes the extra mile, and it’s great to see that recognised. We’ll be sure to pass on your kind words to him.
Thanks again for your recommendation, and we look forward to hearing back from you again in the future!
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
SMW shipped the incorrect size…
SMW shipped the incorrect size following a "like for like" change, insisted I pay £90 for return shipping, then offered to "go halves" as they "are a small company" and added VAT afterwards. As a volunteer, I will have to pay the £54 to ensure I receive the panels. Never again.
25 de marzo de 2026
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear Lucas,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration caused.
Following your initial order for 9mm MR MDF in the 10x4 size, you contacted us after conducting further research regarding its suitability for outdoor use. Our team recommended switching to exterior-grade plywood, which is indeed more appropriate for such applications. Unfortunately, during this last-minute amendment, there was a misunderstanding over the phone, and the order was changed to 9mm marine plywood in an 8x4 size rather than the requested 10x4.
We sincerely apologise for this error and for any confusion regarding the return shipping costs. While our standard policy applies charges when changes are made after dispatch, we recognise that this situation resulted from a miscommunication on our part. Your feedback has highlighted the need for clearer internal communication and additional product training for our support team, and we are taking steps to address this.
We’re also sorry to hear that you ultimately felt the need to proceed with the original MR MDF for outdoor use. Customer satisfaction is very important to us, and we regret that we did not meet your expectations on this occasion.
Please feel free to contact us directly at 02038568578 so we can discuss this further and work towards a suitable resolution.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Ordered MDF panelling & paid an extra…
Ordered MDF panelling & paid an extra £108 for delivery. Got a text less than 24hrs before they intended to deliver. Called them within 10 minutes of the text to initially be told the lorry is loaded and they cannot change the date. This then progessed to if I wanted to change the day to one that was convenient it would be another £30. Whilst the lady wasnt rude, the customer service was minimal, they really didnt value my custom and chose to cancel my order over delivering at a time when I could actually be at home. at one point they suggested just leaving it on the drive. Felt they wanted to cancel my order rather than help.Decided to take my custom elsewhere where it would be valued.
18 de marzo de 2026
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear John,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and that we did not meet your expectations, especially as this was your first order with us.
We completely understand how frustrating it must have been to receive less than 24 hours’ notice of delivery after paying £108, and we sincerely apologise for the inconvenience this caused. We also regret that we were unable to accommodate your request to change the delivery date without an additional charge. This is certainly not the level of flexibility or customer care we aim to provide.
While the suggestion to leave the goods on your driveway was intended to offer an alternative solution, we appreciate that this was not suitable for you. We are also very sorry that the situation ultimately led to the cancellation of your order and left you feeling that your custom was not valued. Please be assured that every customer is extremely important to us, regardless of the order size.
Since receiving your feedback, we have reviewed our internal processes and reinforced additional training to ensure clearer communication and a more customer-focused approach when arranging deliveries.
We would very much welcome the opportunity to make this right. If you are open to it, please contact me directly at lg@buildingmaterialswholesale or 02038568578, and I will personally assist you.
Once again, please accept our sincere apologies, and thank you for bringing this matter to our attention.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Superb all round
Fantastic quality wood, excellent customer service and super speedy delivery. Driver Adam was superb and super helpful on delivery. Will definitely be back
5 de marzo de 2026
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear James,
Thank you so much for your fantastic review! We're delighted to hear that you were pleased with the quality of our wood, the customer service, and the speedy delivery. We'll be sure to pass your kind words on to Adam-he’ll be thrilled to know his help made such a positive impression.
We truly appreciate your business and look forward to welcoming you back again soon.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Best in the game
9 de febrero de 2026
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear Sahil,
Thank you so much for the amazing feedback! Being called the 'best in the game' truly means a lot to us. We’re delighted you had such a positive experience and look forward to serving you again soon.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
100% Recommended
Needed 9mm V groove board fairly urgently for a job, ordered on the Sunday evening, delivered Tuesday 8:30am, that’s an exceptional service.
Strong winds and chucking it down with rain, but that didn’t stop Dave the delivery driver from smiling and helping me carry the materials into the house, top bloke.
Will certainly be using this company for my trade materials from now on.
27 de enero de 2026
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Thank you so much for your wonderful 5★ review! We're delighted that we could get the 9mm V groove board to you so quickly and help you meet your deadline. It’s great to hear that Dave made such a positive impression, delivering with a smile, even in challenging weather, which is exactly the level of service we strive for. We’ll be sure to pass on your kind words to him.
We truly appreciate your business and look forward to supplying your trade materials again soon.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Respuesta de Sheet Materials Wholesale
Dear Robert,
Thank you for your kind words! We're delighted to hear that you experienced great service and support. Providing excellent customer care is something we truly pride ourselves on.
We appreciate your business and look forward to serving you again soon.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Matt has been really patient with me…
Matt has been really patient with me and tried to help where he can.
Great team.
5 de enero de 2026
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear Jonathan,
Thank you so much for your kind words! We're delighted to hear that Matt was patient and supportive throughout your experience. He’s a valued member of our team, and we’ll be sure to pass on your feedback to him. It’s also wonderful to know that our wider team made a positive impression.
We truly appreciate your business and look forward to helping you again soon.
Best wishes,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Really helpful during the delivery
Delivery was made within the window agreed and the delivery driver was extremely helpful; happy to take the pallet round the back of our house and put it exactly where I wanted.
The product itself (6mm Calcium Silicate Board) was great quality; much stronger and easier to work with than I was expecting
7 de noviembre de 2025
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear Richard,
Thank you for the fantastic feedback! We're pleased that our delivery team could accommodate your request and make the process as convenient as possible. It's equally rewarding to hear that the 6mm Calcium Silicate Board exceeded your expectations in terms of quality and ease of use.
We appreciate your business and look forward to supplying you again in the future.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Many thanks to delivery driver Andrew
Many thanks to delivery driver Andrew. I received a phone call before he arrived and he was incredibly helpful and friendly when unloading the van. A great employee to have in your business.
Kind regards
2 de octubre de 2025
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear Andrew,
Thank you so much for your kind words! We're delighted to hear that Andrew provided such a positive delivery experience. Giving customers a courtesy call and offering friendly, helpful service is exactly what we strive for. We’ll be sure to pass your lovely feedback on to him-he’ll be thrilled to know his efforts made a difference.
Thank you for choosing us, and we look forward to serving you again soon.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Very good customer service
Very good customer service
Delivery drive was extremely good called 20 min before expected arrive so I could get back to take the delivery.
He unfortunately got a puncture a mile from my address but called to inform me and agreed I could go over and meet him to collect my order from him so I didn't have to wait for a redelivery witch was brilliant
23 de septiembre de 2025
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear Gary,
Thank you for your great feedback! We're pleased that our driver’s proactive communication and quick thinking meant you could receive your order without delay, even after the unfortunate puncture. Your understanding is greatly appreciated, and we’re delighted that the experience was a positive one.
We look forward to serving you again soon.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
easy to use website
easy to use website, ordered several times before. had a question this time and got a very fast reply
19 de agosto de 2025
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear Mark,
Thank you so much for your kind words and for being a returning customer. We're delighted to hear that you find our website easy to use and that our team was able to provide a fast response to your question.
Your continued business means a lot to us, and we look forward to assisting you again soon.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Plywood ordering experience
My experience ordering from Sheet Materials for the first was great. I give thanks to Arijus for baring with my endless questions, to where he kept in contact and reinsured me during the process. I was pleasantly surprised with the materials received. Will shop here a again
18 de julio de 2025
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Thank you for the wonderful feedback. We're so pleased your first experience with us went smoothly and that Arijus was able to support you and keep you reassured throughout your order. He’ll be thrilled to hear your kind words.
It’s great to know the materials exceeded your expectations, and we look forward to seeing you again.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Selling external
Selling external, coated boards that delamination after 3 weeks. REALLY
£90.00 delivery REALLY
Seal cut edges, fine. Don't tell me that I should seal factory finished edges.
Customer service AWFUL.
16 de junio de 2025
Opinión espontánea
Respuesta de Sheet Materials Wholesale
Dear Colin,
Thank you for your feedback.
We’re sorry to hear you’ve experienced issues with the boards; however, having reviewed your order and the correspondence with our team, we’d like to clarify a few important points.
The product purchased is suitable for external use, but as clearly advised, all cut edges must be properly sealed to prevent moisture ingress into the core. This is standard practice for this type of material. From your own communication with our colleague, you confirmed that the edges were not sealed after cutting.
Unfortunately, if the edges are left unsealed, water can penetrate the core, which can lead to swelling and delamination over time. Based on this, we must conclude that the issue has arisen due to the installation method rather than a fault with the product itself.
Regarding delivery, our charges reflect the cost of transporting large, heavy materials safely and efficiently, and these are clearly outlined prior to purchase.
That said, we’re sorry you feel dissatisfied with the service you received, as this is not the experience we aim to provide. If you would like to discuss this further, we would be happy to assist.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.