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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I wanted to change my manual car to an automatic one. I saw a car I liked and which suited my criteria on the Selbourne, Portadown website. I was nervous about test driving the car because I had... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Purchased my Hyundai Kona EV from them in February. In October a fault came with the main battery. Car is grounded for 4 months waiting on the replacement battery part. No courtesy car. I'm just expec... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a great experience buying a car from here. David was helpful all the way through the process from initial seeing the car online to the date of collection. Living in the West of Ireland meant impor... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just bought a second hand car from David , absolute gentleman with great knowledge of vehicles. Support from David and Gary has made buying a vehicle a pleasure. 100% would recommend using Shelbourne... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de vehículos de motor
  2. también en la categoría
  3. Agencia de alquiler de automóviles
  4. Concesionario de automóviles usados
  5. Concesionario Nissan
  6. Concesionario Renault
  7. Concesionario Toyota

Información proporcionada por diversas fuentes externas

Award winning car dealers based in Portadown & Newry Co. Armagh NI specialising in New and Used Cars, Servicing, Parts, Accessories and Rental.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 91% de las opiniones negativas

Suele responder en menos de 1 semana

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3,7

Todas las opiniones

(1476)

33 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Sold a Kia Car with no warranty!!

Avoid Shellbourne motors Newry at all costs!! Sold us a car with no warranty! Claimed the car came with a full service history and warranty. Won't stand over it. No help what so ever!!

10 de junio de 2024
Opinión espontánea
Logotipo de Shelbourne Motors

Respuesta de Shelbourne Motors

Hello, Your feedback is important to us and we understand that our senior management team have been working with you directly with an aim to finding a resolution to your ongoing complaint. We dispute the claim that the vehicle was sold without service history and warranty and we are confident that we are doing everything we can to assist you. We hope that the solutions offered to you are considered and we await your instructions. We pride ourselves on our reputation and positive customer experiences and look forward to reinstating your trust in us.

Thank you.

Shelbourne Motors Customer Service Team

Valorada con 5 estrellas sobre 5

Aftercare is excellent

Aftercare is excellent. I had a problem with the exhaust in my 2014 Nissan Pulsar. This item isn't covered by warranty as it is a consumable item however Shelbourne fixed the problem as goodwill (got the car in Feb 24). Full credit to Shelbourne Nissan Portadown and I will be back and would recommend to anyone.

4 de junio de 2024
Opinión espontánea
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Respuesta de Shelbourne Motors

We're glad to hear that our team at Nissan could resolve your issue! We hope that you are enjoying your car and wish you many happy miles for the journeys ahead! Thanks for the review, we hope to see you again soon.

Valorada con 5 estrellas sobre 5

Helpful, Knowledgeable and Friendly

Had Craig at Toyota helping us with getting my mums motability car sorted, he was incredibly helpful and answered any questions we had, he’s a credit to the company

29 de abril de 2024
Opinión espontánea
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Respuesta de Shelbourne Motors

Thank you Jo-anna for the kind feedback for our team member Craig, he is a real asset to our team! We will be sure to pass this onto Craig and the rest of the team. Drive safe, from all the team at Shelbourne Motors Toyota.

Valorada con 5 estrellas sobre 5

Have bought 3 cars off Ashley in the…

Have bought 3 cars off Ashley in the last 2.5 years will definitely be back for more great service

22 de abril de 2024
Opinión espontánea
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Respuesta de Shelbourne Motors

Thanks for the kind feedback for our Assistant Manager Ashley. We appreciate the feedback and will be sure to pass this onto Ashley and the rest of the team.

Valorada con 5 estrellas sobre 5

Excellent A+

Buying our new car was a nice and smooth process. Ross McCann made it very easy for us and explained everything in great detail. A gentleman. Thanks very much Ross, great car. A+

15 de marzo de 2024
Opinión espontánea
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Respuesta de Shelbourne Motors

Hi Ronan, Thanks for the amazing review. We appreciate the feedback and will be sure to pass your kind words onto Ross and the team. Please feel free to get in touch if there is anything additional we can do for you.

Valorada con 5 estrellas sobre 5

Recently bought a Renault austral from…

Recently bought a Renault austral from shelbourne motors and was well looked after. I'm very happy with the motor and would like to thank Kyle for everything. A very easy man to work with.

Regards bobby

20 de febrero de 2024
Opinión espontánea
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Respuesta de Shelbourne Motors

Thank you Leroy, for the fantastic feedback for our team member Kyle. We appreciate you taking the time to leave a review and look forward to welcoming you back in the future!

Valorada con 5 estrellas sobre 5

I recently bought a used Kadjar from…

I recently bought a used Kadjar from the David and the team. Excellent service from start to finish. Car delivered to my door! Great communication by email and phone. All details were 100%

29 de enero de 2024
Opinión espontánea
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Respuesta de Shelbourne Motors

We're happy to hear that David and the team provided excellent service during your new car journey, We appreciate the feedback and will be sure to pass this onto the team. Drive safe, from all the team at Shelbourne Motors Renault.

Valorada con 5 estrellas sobre 5

I recently bought a car at Shelbourne…

I recently bought a car at Shelbourne Motors Auto Select. Conall Cheetham was the sales executive. He was patient , very knowledgeable and help me with narrowing down what would be the best suitable car for my family. He took the time to show me different payment plans and I found his customer service to my family in high credit to the company he works for. Great prices, great service, would highly recommend this a place to look for a car in the future. Ross

23 de enero de 2024
Opinión espontánea
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Respuesta de Shelbourne Motors

Thank you Ross, for taking the time to leave fantastic feedback for our team member Conall. We truly appreciate the feedback and will be sure to pass this onto Conall and the rest of the team. We look forward to seeing again soon!

Valorada con 5 estrellas sobre 5

Car purchase

From the moment we entered shelbourne motors we were greeted by Conor Mc kenna. We felt very welcome & made no hesitation in purchasing our new car. Highly recommend.

26 de octubre de 2023
Opinión espontánea
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Respuesta de Shelbourne Motors

Thank you Joanne for the fantastic review for our team member Conor. We're pleased to hear that he provided you with an excellent experience. Please feel free to get in touch if there is anything additional we can do for you!

Valorada con 1 estrellas sobre 5

Bought a car from shelbourne Portadown…

Bought a car from shelbourne Portadown in Feb 23. Have had problem with electric handbrake and warning lights on dash.
Made appointment as it was still under warranty and told on phone repairs would be covered.
Drove 120 miles round trip to be told I would have to pay a fee of £120 to get it looked at as the warranty didn't cover this and that it could take up to a week to get car back to me. Courtesy car offered but charge of £15 for this service.
Complete waste of a day and fuel.
Bunch of amateurs for a supposedly big dealership, once they get the sale they don't care obviously.

18 de septiembre de 2023
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Malachy, We have investigated the points raised in your review & we believe our service manager has now been in touch with you directly. We are disappointed to read you are not satisfied with the service we have provided. As the item identified was not covered under warranty unfortunately that is out of our control.

Valorada con 5 estrellas sobre 5

Michael & David - How to sell cars!

Nothing was ever a problem with Michael the Sales Manager and David, both were a genuine credit to the company and overall how I believe service should be in Car Dealerships. Despite some delays outwith their control they went over and beyond to assist, offer alternatives.
Brilliant service.

31 de agosto de 2023
Opinión espontánea
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Respuesta de Shelbourne Motors

Thank you Cathal for the fantastic review for Michael and David. We will be sure to pass your kind words on to our team. We appreciate the feedback and look forward to seeing you again soon.

Valorada con 5 estrellas sobre 5

Outstanding customer service.

I have had the pleasure of doing business with this company for more than a year. The staff are of the highest quality in terms of their customer service and professional manner. The cars are new and in immaculate condition. The staff definitely feel like good friends providing a courteous and outstanding service.

29 de julio de 2023
Opinión espontánea
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Respuesta de Shelbourne Motors

Hi Mark, thank you for the fantastic review about your visit to our showroom. We're happy to hear that we could meet expectations and we appreciate the feedback. We look forward to seeing you again soon.

Valorada con 5 estrellas sobre 5

Exceptional service

I recently purchased my beautiful Renault captur from shelborne motors and my experience was excellent. David (Bridges) was exceptional in helping me find the perfect car for my family's needs. I was kept up to date at every point and made to feel included in all aspects of my purchase from build to collection.
The staff at Shelborne motors are helpful, friendly and professional and made me feel incredibly welcome at all times.
My new car is fantastic I am so happy with it,it is just perfect for my family and David's help was key in finding our perfect fit.
Thank you Shelborne motors

7 de julio de 2023
Opinión espontánea
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Respuesta de Shelbourne Motors

Hi, thanks so much for the excellent 5 star review, we really appreciate you taking the time to provide us with feedback. We will be sure to pass your kind words to the team and hope to welcome you back again soon.

Valorada con 1 estrellas sobre 5

Overcharging for work that wasn’t…

Overcharging for work that wasn’t necessary for some months.

Quoting in red for items that weren’t needed ie falsely indicating that these works were urgent when they were not.

I had a mechanic look over the quotation who couldn’t believe how much they were overcharging me.

Invoice amended from over 1000 to 200. I will never have my car serviced at a Shelbourne motors again.

28 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lee Wortley was very helpful and I…

Lee Wortley was very helpful and I would recommend him to anyone buying a car!

15 de mayo de 2023
Opinión espontánea
Logotipo de Shelbourne Motors

Respuesta de Shelbourne Motors

Dear Algimantas

It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to Mark and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

I have been with Sherbourne motors for…

I have been with Sherbourne motors for over 5 years now. My last car wasn't great but i guess it's not then fault but Dacia. BUT I wanted to change the car and Mark was such a nice guy. Helped me so quick. I would like to thank him.He is such a helpful guy and friendly too. Thank u Mark 😊 hope all goes well now 🙏🏻

11 de mayo de 2023
Opinión espontánea
Logotipo de Shelbourne Motors

Respuesta de Shelbourne Motors

Dear Lukrecia

It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to Mark and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

Highly recommend working with Mark

Recently worked with Mark from the Portadown showroom to find a new car that suited my requirements. Mark was great from the beginning, working with not only myself but also my parents who were assisting me during this process. Mark had a wealth of knowledge, was easy to work with, extremely helpful when I had 101 questions and made sure to reach out multiple times during the process to ensure everything was in place and to my satisfaction. I would highly recommend working with Mark and appreciate the time and effort that he and the team at Shelbourne put in to ensure I was happy with my car and help in the transition to a fully electric car. Mark has been great to work with and has gone above and beyond to assist during this process. I look forward to working with Mark and Shelbourne in the future. Many Thanks!

31 de marzo de 2023
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Becky

It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to Mark and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 1 estrellas sobre 5

I recently purchased a 3 year old…

I recently purchased a 3 year old Toyota C-HR
After using the boot last weekend, I noticed a large tear in the rear seat fabric, along with a damaged parcel shelf.
Extremely disappointed with this company and I certainly will not be using them for any future purchases or maintenance

8 de abril de 2023
Opinión espontánea
Logotipo de Shelbourne Motors

Respuesta de Shelbourne Motors

Hello, thank you for your feedback, all feedback is important to us. We have been looking into this along with the Sales Manager.

We have spoken to Gareth who you were dealing with & he has informed us that he has been in regular contact with you over the last week. We thoroughly check over all used cars on arrival and prior to delivery. We understand the team have been working to assist you in getting used to he car and some of the features. We'd love to invite you back again and allow us some more time to go over the features of the vehicle again. Please be assured if the quality of the vehicle was not up to standard we would be looking to make this right.

We look forward to hearing from you.

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

Great Service

Great customer service and staff in Newry, Always friendly.
Lovely new dealership and extremely welcoming a great change to the usual dealerships that i come across and the coffee is great too thanks again to each and every one of you, Ill be back again soon with friends and family.

24 de marzo de 2023
Opinión espontánea
Logotipo de Shelbourne Motors

Respuesta de Shelbourne Motors

Dear Carolyn

It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.

Best Regards,
Customer Service Team
Shelbourne Motors.com

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