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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I wanted to change my manual car to an automatic one. I saw a car I liked and which suited my criteria on the Selbourne, Portadown website. I was nervous about test driving the car because I had... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Purchased my Hyundai Kona EV from them in February. In October a fault came with the main battery. Car is grounded for 4 months waiting on the replacement battery part. No courtesy car. I'm just expec... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a great experience buying a car from here. David was helpful all the way through the process from initial seeing the car online to the date of collection. Living in the West of Ireland meant impor... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just bought a second hand car from David , absolute gentleman with great knowledge of vehicles. Support from David and Gary has made buying a vehicle a pleasure. 100% would recommend using Shelbourne... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de vehículos de motor
  2. también en la categoría
  3. Agencia de alquiler de automóviles
  4. Concesionario de automóviles usados
  5. Concesionario Nissan
  6. Concesionario Renault
  7. Concesionario Toyota

Información proporcionada por diversas fuentes externas

Award winning car dealers based in Portadown & Newry Co. Armagh NI specialising in New and Used Cars, Servicing, Parts, Accessories and Rental.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 91% de las opiniones negativas

Suele responder en menos de 1 semana

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3,7

Todas las opiniones

(1476)

33 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Experience at Shelbourne

Just purchased a vehicle from Lee in Toyota Shelbourne. He is definitely the best ever car salesman. Want to thank him, George and Michael from the Newry site for making our experience so easy. Would recommend Shelbourne to anyone looking for a new or used vehicle for pricing and staff.

8 de junio de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Mr Adams,

It’s a pleasure to read such a fantastic review about our Toyota dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers

We hope you have many years happy driving in your new car!


Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 1 estrellas sobre 5

Do not use their rental service

Do not use their rental service. I reserved a car a month before I needed it, got a formal price quote for the 17 days I needed it. I accepted the quote and was told that closer to the time I was flying into Dublin, they would contact me with the make and model of the car and collect a deposit.
Several days before not one contacted me so I emailed their agent. No response. 1 day out, I contacted customer service and finally got a response that they had run out of cars. They never contacted me about this.
I had to scramble and make other arrangements at the last minute. Stay away from these people if you want to be sure of a secure rental!

6 de junio de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear John,

Thank you for taking the time to provide feedback on your recent experience with us. We are truly sorry that we were not able to allocate a vehicle for your requested dates. Confirmation of booking was not provided on this occasion. Please be assured that we offer hundreds of customers available vehicles on a weekly basis throughout the island of Ireland and we would really value the opportunity to assist you during your next visit. If you do decide to use us again in the future please reach out to our customer service team on crm@shelbournemotors.com

Once again please accept our apologies for any inconvenience caused.

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

I rented twice from Shelbourne in Newry

I rented twice from Shelbourne Motors in Newry during May 2022. Both rental and return experiences were outstanding. From the moment of entering your facility to departing, I was greeted and serviced by a very professional team. I dealt directly with Diana on both rentals. Her demeanor and attitude while dealing with customers was excellent. Thank you Diana for the hospitality extended to me. You are certainly an outstanding asset to Shelbourne Motors. I will be coming back. Gerard Grant.

26 de mayo de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Gerard

It’s a pleasure to read such a fantastic review about our Rental department. We will make sure and pass this on to Diana and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.

We hope you have many years happy driving in your new car!

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

An excellent experience and customer service

This is the second time I have bought from Shelbourne Motors. I arrived to look at a car which I had seen online and then decided against it. The salesperson David McCracken took the details of the type of car I wanted and the features and said he would keep an eye out for me. 3 days later I got a call to call in and have a look at a car which had arrived in. I was blown away - it was everything I wanted! David spent time getting to know my likes and dislikes and because of that bagged himself a sale! I got a great car! The sales manager Darren even threw in a bit of banter! A great team and I would highly recommend Shelbourne Motors to anyone.

5 de mayo de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Rikki

It’s a pleasure to read your fantastic feedback about the team at Autoselect Portadown. We really appreciate you returning to Shelbourne Motors.

We will make sure and pass your review on to the David & his manager. Thanks again Rikki, we look forward to seeing you again soon.

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 2 estrellas sobre 5

Everyone (except Shelbourne) deserve a second chance

Everyone deserves a second chance. Five years later this companies after sales team have not changed. I am totally disgusted. After seeing first hand at how they treated my father in a purchase of a used vehicle I would encourage you to think twice. 5 years ago I had the same treatment with a faulty new car. False promises, misleading information, no follow up, false promise to replace, checks confirmed but not undertaken. The worst thing was that they were visibly causing direction away from the 14 day return no quibble conversation. As said it is just disgusting. They pass the blame from one person or department to the next. They say one thing and someone else will over rule or deny that. With this branch, anything you have said or done additionally, please get it in writing. I am to renew for my new car on 6 May 22. They have what I want and a great sales team but my custom is going elsewhere because after payment, they don't care. Truly.

5 de mayo de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Stephen

Thank you for taking the time to provide feedback to us. We value the opportunity to speak to you directly so that we can investigate your comments further.

Customer service is at the core of our business & we are proud to have generations of repeat customers for nearly 50 years.

So we can reinstate your trust in us as your preferred retailer we hope you will provide us with further details or your recent experience including your fathers vehicle registration number. Please email our head office customer service team on crm@shelbournemotors.com & we will reach out to you directly within 1 day.

Thanks again & we look forward to speaking with you soon.

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 1 estrellas sobre 5

Dreadful After sales Service

Dreadful after sales service and questionable level of skills of their mechanics. Was met with a 'couldn't care less' attitude on every occasion post purchase. Paid for parking sensors which we were fitted incorrectly and after two very inconvenient visits to their services department, issue still not fixed. Failed to deliver courtesy car on time for a planned 3rd visit to services so had to cancel. Have emailed Paul Ward MD for a refund - awaiting a response.

4 de mayo de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Rosemary

Thank you for taking the time to leave feedback for us. All feedback is really important to us here as it gives us an opportunity to continually strive to do better.

We are really sorry to read you felt you had a negative experience with us. Upon further investigation, we are hoping to welcome you back to resolve the issue.

We look forward to seeing you and we hope to reinstate your trust in us.

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

Would highly recommend

I purchased a car from Craig Lyttle at Shelbourne Motors Portadown in March 2022. Excellent service - Craig is a very friendly and knowledgable salesperson. Would highly recommend.

18 de abril de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Hi Marion, thank you for the fantastic feedback. We will make sure and pass this on to Craig and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.

Valorada con 5 estrellas sobre 5

New to me Nissan Qashqai…

Collected my new to me Nissan Qashqai on 17th March, 2021. Noel provided a very friendly and professional service from start to finish both in house and by email and phone which made the whole process from test drive on Tuesday to collection on Thursday effortless. Love my new car and would highly recommend Noel and Shelbourne Motors

22 de marzo de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Hello Dympna, it’s a pleasure to receive a 5 star rating. Thank you very much for the positive feedback. We will be sure to pass this onto Noel and the team at Nissan.

Valorada con 5 estrellas sobre 5

Bought my Audi TT a few weeks ago from…

Bought my Audi TT a few weeks ago from shelbourne motors Jamie was fantastic to deal with answered all my questions that I had about the car couldn't of asked for better service

3 de marzo de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Hello Geraldine, thank you very much for taking the time to leave us a 5 star rating. We really appreciate your feedback. We look forward to seeing you again soon.

Valorada con 5 estrellas sobre 5

Mazda 2

Marcus was extremely accomodating, welcoming and professional. Couldn't recommend this dealer enough!

22 de febrero de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Christopher

It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to Marcus and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers

We hope you have many years happy driving in your new car!

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

Bought a year old Volvo through auto…

Bought a year old Volvo through auto select at Shelbourne Portadown. Marcus is a young man with a promising future. Very polite and helpful. No pressure, which we hate in car sales people, and able to find out any info we needed. Darren was also very helpful. Thanks

17 de febrero de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Monica

It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to Marcus, Darren and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers

We hope you have many years happy driving in your new car!

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

I had a new Radar fitted in my Sandero.

I had a new Radar fitted in my Sandero.
The service reception guy, Thomas, was excellent, kept me up to date.
The job was completed & so far, no problems.
Always a good service, at Shelbourne, & they wash the car too, which is a nice bonus.
Thank you, all at Shelbourne.

11 de febrero de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Denis

It’s a pleasure to read such a fantastic review about our Newry dealership. We will make sure and pass this on to Thomas and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers

We hope you have many years happy driving in your Sandero.

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

Great service. Many thanks.

I recently brought my car in for repairs (Citroen C4, purchased from Shelbourne in June 2021) and found the service to be excellent. I found the customer service representative, Thomas Jegorovas, to be particularly helpful and professional.
Many thanks, Kevin Chambers.

7 de febrero de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Kevin

It’s a pleasure to read such a fantastic review about our Newry dealership. We will make sure and pass this on to Thomas and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers

We hope you have many years happy driving in your Citroen.

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

Had a very great experience ood experience with Larry…

Had a very good experience with Larry part of the Newry team he promised everything and made it very easy as for us to make up are minds and we are delighted with the new car I would highly recommend giving Larry a shout if your in doubt give Larry a shout lol cheers Larry Jean Holland and family

5 de febrero de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Graham

It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to Larry and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers

We hope you have many years happy driving in your new car!

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

Purchase of Nissan

Yesterday purchased my new car , received a very fair price for my trade in , but most remarkably met with Glenn who dealt with us in the most professional yet friendly manner listened to what we wanted , gave advice showed us options and all without the dreaded sales pressure my wife and I were both really surprised how painless the whole process was in comparison to some experiences in the past , Glen knew his product could answer questions and had an assured manner which made us comfortable with him and the process so thank you . My father in the past had purchased at Shelbourne and then used their Motability scheme and always said they were good to deal with , and I can now confirm this , I am very happy with my new wheels and equally would recommend anyone give them a go , ask for Glenn I suspect you will drive away happy . I would go back in the future without hesitation .

5 de febrero de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear John

It’s a pleasure to read such a fantastic review about our Nissan dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers

We hope you have many years happy driving in your new car!

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

Shelbourne Motors: Highly Recommended.

I accompanied a friend to Shelbourne Motors, in Newry, on Wednesday 2nd February, for a car service and to select a new Motability car. Every member of staff we met, were friendly and really helpful. For most of the time we were there, we were looked after by Larry Davidson who gave us VIP treatment. Larry made us feel totally at ease, with his warm and friendly personality and made our time with Shelbourne Motors a very positive experience. A top class company with exceptional employees. Thank you Shelbourne Motors.

4 de febrero de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Jimmy
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to Larry and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.

We hope you have many years happy driving in your new car!

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

Great sales experience, recommend Ross

Had a wonderful experience purchasing my new (to me) car from Ross at Shelbourne Autoselect Newry. Very easy sale. Ross was very helpful and listened to what I needed. He advised on what vehicle would meet my needs and ensured I selected the products that were the best.
The entire process was very easy and having someone very professional and enthusiastic made what could be a confusing purchase very easy.
Thank you Ross.

3 de febrero de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Karen

It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to Ross and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.

We hope you to see you again soon.

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

Service was excellent from Una

Service was excellent from Una. She was very friendly and informative and would definitely use this facility again. Well done keep up the great work.

24 de enero de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Paula,

It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to Una and team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.

We hope you to see you again soon.

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

Very happy to get information from…

Very happy to get information from start, till delivery and after delivery confirmation. Mr. Conor Hagan was done what he told on the start.
well mannered professional service i received.

20 de enero de 2022
Opinión espontánea
Logotipo de Shelbourne Motors

Respuesta de Shelbourne Motors

Dear Customer

It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to the Una and team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.

We hope you to see you again soon.

Best Regards,
Customer Service Team
Shelbourne Motors.com

Valorada con 5 estrellas sobre 5

First class customer service from Una & mechanic at Kia in newry

I am very pleased with the customer service I received from Una in Kia in newry. I am delighted with my vehicle service & vehicle health check , I enjoyed watching the video from Kia at the mechanic looking at my car.
First class customer service from Kia.

17 de enero de 2022
Opinión espontánea
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Respuesta de Shelbourne Motors

Dear Eamon

It’s a pleasure to read such a fantastic review about our Kia dealership. We will make sure and pass this on to the Una and team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.

We hope you to see you again soon.

Best Regards,
Customer Service Team
Shelbourne Motors.com

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