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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have always had trouble with safety boots, they are either too wide or too big making my foot slide and are obviously made for men’s feet even though labelled as women’s. I was always coming home fr... Ver más

Valorada con 5 estrellas sobre 5

I bought a pair of Supports 2 for every day use, they have been absolutely fantastic. My plantar fasciitis has settled down immensely - so much that I was able to get back to walking again pain free.... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Really wanted these to be great. I was hoping to back these guys being Australian & for women, but unfortunately after wearing them for one day the fit is uncomfortable and i couldnt wait to get them... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I was a loyal She Wear customer and purchased three pairs of boots. My first pink pair was excellent, which is why I continued buying from this company. Unfortunately, the next two pairs both caus... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa de seguridad y de trabajo

Escrito por la empresa

Australia's only women's work footwear company specialising in women's work boots, women's work shoes & women's workwear.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

25 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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3,9

Todas las opiniones

(25)

12 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor customer service

Poor customer service
Brought a pair of their composite toe work boots in purple in 3 months the leather was cracking and the soles had split sent in a warranty claim with photos and was asked about my work environment and how often they are worn. Gave them all this information to be met with sorry we can’t provide a refund as you work in a wet environment sometimes and it’s water damage and was suggested to take them to a cobbler to get the soles glued sad outcome considering I spent $300 on them. These are more a fashion boot and not a work boot I honestly don’t even think they will meet the safety standards if they are falling apart that quick. I have since purchased a pair of Bunnings boots worn them for 5 months and are still in great condition what a gimmick of a product.

31 de octubre de 2024
Opinión espontánea
Logotipo de shewear.com.au

Respuesta de shewear.com.au

Hi Rhiannon,

Thank you for taking the time to leave your feedback however we are sorry to hear you’re disappointed with your boots. We take pride in crafting purpose-built safety footwear using quality certified materials - boots designed to support and protect women at work.

That said, like all footwear products, proper care is essential to maintain their durability, especially in wet environments. We’re very transparent on our website, post purchase emails and cards about the damage that excessive water exposure can cause to footwear, including adhesives, leather and soles. We are also very clear that our footwear is NOT waterproof - they are tested and certified to water resistant standards but have not been designed or produced to be a waterproof boot. From your photos and claim details, it was clear the boots had sustained significant water damage, which unfortunately voids warranty under our policy, consistent with industry standards.

We receive warranty claims on less than 1% of our products and take every single one seriously. When there’s a manufacturing fault, we don’t hesitate to make it right. In this case, our team followed policy and assessed your claim thoroughly and respectfully.

We also want to clarify that the boots in question were purchased for $191.30, not $300 as stated.

We’re proud of the quality, performance and certification standards our footwear meets - and we stand by the integrity of both our product and our process. We’ll link our care information below (which is provided at multiple points throughout the purchase journey), as we genuinely want every customer to get the best life out of their footwear.

https://www.shewear.com.au/pages/shoe-care-cleaning

https://www.shewear.com.au/blogs/blog/10-tips-on-how-to-make-your-footwear-last-longer

Valorada con 1 estrellas sobre 5

Poor customer service and outcome

I am a nurse and always wear leather shoes. I liked that these shoes were sturdy and would support my feet. Unfortunately the leather began to peel on the toes of both shoes. When I contacted their customer service department with my issue and pictures the response I got was to buy some stain to cover the peeling areas. It was hard to get a stain that matched the shoe colour and ended up making the toes of the shoes look worse I informed them with pictures of the outcome post their suggestion and all I got was a thanks for letting us know. At $209 I would have expected better customer service with either a replacement, repair of the shoes I bought or a refund not having to pay out for stain to try and resolve the issue myself. The shoes are now peeling near the ankle which is not a high wear area which suggests to me that the treatment they use on their leather is of a poor quality. I would not buy from this company again or suggest them to others. I have never had leather shoes do this before.

31 de agosto de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Jeggings- Poor proportions around the leg

I was excited to receive the Flex and Move Ladies jeggings in the navy and black, but when I received them and tried them on, I was unfortunately disappointed.
Positives: Impressed by the speed of delivery, loved the great customer service and free exchange option.
Negatives: I've never had pants fit so poorly, they're not very flattering at all. They fit great around the waist and hips, however, they blow out around the knee and then taper greatly in to be tight around the calves. It is like they are made for someone with tiny ankles and calves, but big thighs and HUGE knee joints! The first thing my husband said when I put them on was "wow, they look daggy. They look like men's pants on you".

24 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service matches their quality products.…

I called in requesting for a specific ppe pant size as it was out of stock. The ladies in the office made me feel like I was their only customer. They went a very extra mile to help me. I just received my ppe and I am a very grateful customer. I absolutely love my stretch and move cargo pants. Very comfortable.

20 de octubre de 2023
Opinión espontánea

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