Shoe-Shop.com Opiniones 

371
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought a pair of slippers for 91 year old mother last Saturday. They were too big, so I returned on Monday to change. Throughout our experience at the Pavers shop within Polhill Garden Cent... Ver más

Valorada con 5 estrellas sobre 5

An excellent pair of "Margate" brogues from Jones the Bootmaker, made in their Indian factory. Great quality, with partial Blake stich (not at the heel) - well made. Excellent customer services fro... Ver más

Valorada con 5 estrellas sobre 5

Had an issue with a pair of sandals that had a fault. Phoned up customer services and initially spoke to a lady called Cathy, who very kindly sourced me a replacement pair. Gave me info on what t... Ver más

Valorada con 2 estrellas sobre 5

Ordered a pair of size 10 men's boots. Received them only to discover that one was a size 9, the other a size 10. Returned them. Over two weeks later had to chase refund. Was paid the day after my cha... Ver más


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4,1

Muy bueno

TrustScore: 4 sobre 5

371 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(371)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fabulous staff

I visited Pavers and was greeted by a very lovely lady called Debbie. She was so helpful and went out of her way to find me a pair of shoes.

11 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely shoes and outstanding service

Customer service was remarkable, the shoes were exchanged quickly with no problem and the two women who dealt with me were very helpful and knew exactly what they were doing. Thank you.

24 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Positive experience, it’s nice to be nice…

The product I wanted was out of stock in my size but the sales team had great product knowledge and offered me other options. I chose a very similar shoe to what I wanted and it was good quality and fit perfectly. The staff were friendly and seemed very happy in their jobs.

I know how hard it can be for staff retention if they are not happy and in my experience they are content with verbal feedback, it’s not just about Money! One to one’s with every employee is a great opportunity to get the Managers to learn how people behave and reward them with positivity.

Michelle stood out to me as she reminded me of my Mum with her sixties hair do! Very neat and elegant, a pleasure to have interacted with her. Great team overall, great prices and products.

27 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect sandal

I saw a pair of sandals in the catalogue that came through in post. Went straight on an ordered them. I got an email almost immediately to say they would be sourced from a shop as warehouse was sold out. I expected a delay. They arrived on Sat and I put them straight on. I wore them non stop on Sat and Sun. So comfortable and look so glam. So so pleased. I have wide feet and these fit perfectly.

15 de junio de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Came good

I was a little disappointed at first as it said in stock I ordered and paid for them and received a confirmation email. Anyway minutes later I had an out of stock email stating a approx delivery date. As it was so near my holiday I was worried but they came just in time on the date that was stated

24 de mayo de 2023
Valorada con 5 estrellas sobre 5

Yesterday I visited Pavers at West Howe…

Yesterday I visited Pavers at West Howe in Bournemouth.
Not only were Ellie and Bev polite and helpful and I bought two pairs of 'Skechers' BUT in addition we had a bit of a giggle about my technological skill!
Its a wonder I have managed to write this review really but I like it when I get great customer service. Attentive, kind and funny and encouraged me to return to the store ( even though I could probably get the shoes cheaper online, I still enjoy the shopping experience when you are attended to by staff like this).THANK YOU !
Just a thought for today:
If we continue to do nothing else but shop online then there is another social opportunity gone forever isnt there?

8 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, staff could not have been more helpful. Nothing was too much trouble, such a positive and refreshing experience. Thank you!

4 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Congratulations

Good afternoon.
My husband and I are just back from a very successful shopping trip to Pavers in Alver Garden Centre Gosport Hampshire and we wanted to praise the 2 particular members of staff who helped us and showed excellent customer service with information, smiles and a sense of humour.
I attach a photo of our receipt information for you to reference the lady who served us and another lady was helpful too, I’m sure they’ll know who they are when you contact the shop to give them this positive feedback from us. We discussed Madeira! That will jog their memory!
It’s so important to give credit where it’s due and it is certainly due here.
Many thanks

13 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb staff

Had reason to visit the Shipley store to return some slippers which didn’t suit. I have to say the staff, from the manager down, were absolutely brilliant and couldn’t have been more pleasant and helpful. They soon sorted me out. I would thoroughly recommend this store for shoes etc

23 de marzo de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Ordered a pair of ladies boots

Ordered a pair of ladies boots, which were out of stock online.
But was kept up to date by email on the progress of my order & informed me they were trying to locate the boots at one of their stores, which they did. I then collected them from my local store.

8 de febrero de 2023
Valorada con 5 estrellas sobre 5

Great Shoe Shop!

Yesterday I got absolutely first class service from the 2 lovely sales assistants at Pavers Shoe shop at Taverham Garden Centre Norfolk. They were pleasant, extremely patient and most helpful. It made my efforts at searching for 3 types of footwear so much easier and I can highly recommend them. A big Thank You!

2 de marzo de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not a pair…

Unfortunately I was sent a pair that were 2 different sizes, a bit of a palaver getting them changed. Saying that, I love the slippers!

7 de febrero de 2023
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Respuesta de Shoe-Shop.com

Thank you for taking the time to write a review.

I am so sorry for your poor experience.

I can assure you that we will be investigating this matter to understand what went wrong and more importantly improve the service we offer to all our customers going forward.

This is not our usual standard of service. We have clearly failed this time.

I hope that you may allow us the opportunity in the future to prove this is not the service we normally provide.

Kind Regards, Annmarie

Valorada con 3 estrellas sobre 5

Took a while to deliver

Took a while to deliver, but did refund my next day cost. However the boots are smart, comfortable and a fit as expected.

17 de febrero de 2023
Opinión espontánea
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Respuesta de Shoe-Shop.com

Thanks for taking the time to leave a review.

So sorry about the wait.

I am so glad you are happy with your purchase.

Kind Regards, Annmarie

Valorada con 5 estrellas sobre 5

Great service

Great service! First time using this company and was really pleased with the seemless process. Unfortunately the boots I ordered were too small and I had to return them but this was really easy and I recieved my money back very quickly.

21 de enero de 2023
Opinión espontánea

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