Shoe-Shop.com Opiniones 

371
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought a pair of slippers for 91 year old mother last Saturday. They were too big, so I returned on Monday to change. Throughout our experience at the Pavers shop within Polhill Garden Cent... Ver más

Valorada con 5 estrellas sobre 5

An excellent pair of "Margate" brogues from Jones the Bootmaker, made in their Indian factory. Great quality, with partial Blake stich (not at the heel) - well made. Excellent customer services fro... Ver más

Valorada con 5 estrellas sobre 5

Had an issue with a pair of sandals that had a fault. Phoned up customer services and initially spoke to a lady called Cathy, who very kindly sourced me a replacement pair. Gave me info on what t... Ver más

Valorada con 2 estrellas sobre 5

Ordered a pair of size 10 men's boots. Received them only to discover that one was a size 9, the other a size 10. Returned them. Over two weeks later had to chase refund. Was paid the day after my cha... Ver más


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4,1

Muy bueno

TrustScore: 4 sobre 5

371 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

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4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Pavers Hereford

Shopped at Pavers in Hereford today. Excellent selection. Staff are really friendly with good banter and as much help as you want. Will definitely be back.
Thank you Mandy and assistant manager.

17 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Skechers from Pavers…great service

My Skechers arrived promptly this morning
> I want to thank you for a great service. And I love the trainers, so comfortable , just the right size and fit and fabulous colour.
> Thank you will certainly buy from you again.

13 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am really impressed

I am really impressed. Fault on a pair of Pavers sandals was rectified IMMEDIATELY with no hassle and a credit note issued all within 24 hours.
I had forgotten what it is like to be treated like a valued customer. Well done Nadine and Co.

11 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

I called in because there was a delay in my order being dispatched. The lovely Nadine was supportive throughout the call. She helped me ring the stores to check size availability, she was very transparent and also offered alternative solutions that included a next day delivery to make up for the delays. The shoes came on time and fit perfectly.

This is what great customer service is all about - going the extra mile and Nadine did just that and I say thank you Nadine for a pleasant experience!

4 de agosto de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

I love my new sandals

I love my new sandals! Super comfy and with non slip soles which I need here living in Malta as our pavements are a bit dodgy ha! Looking forward now to viewing the winter boots!

3 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered size 6 and I received one…

I ordered size 6 and I received one pair of shoes with different sizes

30 de julio de 2022
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Respuesta de Shoe-Shop.com

Dear Lucy,

Thank you for taking the time to write a review.

We would like to apologise for the standard of service you received and any inconvenience caused. This is not the standard of service we would expect and will use this to improve our service going forward.

We apologise for any inconvenience or disappointment caused.

Kind Regards

Neil

Valorada con 5 estrellas sobre 5

What amazing service I was lucky enough…

What amazing service I was lucky enough to have whilst trying to sort out a rather complex delivery to London from a store in Grantham of a pair of replacement discontinued sandals. I bought the same pair 2 years ago and love them so much I wanted to get another pair.
The chap I dealt with was so very helpful and pleasant.
The shoes arrived safely within the allotted timescale and I am delighted with them.
THANK YOU PAVERS you are fantastic.

18 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding customer service

My original order disappeared into the black hole of Royal Mail. A quick call to customer services and they have posted out a replacement on the basis that the original order will find it's way back to them or, should it arrive, that I will simply return it. No quibbles, no questions. Excellent customer service.

7 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Five stars.

Never used shoe shop.com before, but glad I did, well priced, faster than expected delivery, very happy to recommend and use again.

1 de julio de 2022
Valorada con 5 estrellas sobre 5

Beautiful, comfortable shoes

I received my shoes within 3 days, however one of the shoes was damaged. I rang up and was advised to send them, back which I did the same day, I received the replacement 48hours later. The best customer service I have come across in a long time. The shoes were fantastic. Thankyou Pavers

28 de junio de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

I wanted the shoes for going on…

I wanted the shoes for going on holiday. I didn’t hear from you in time. I must admit I would have probably have sent them back. They are just “ all right” they were not exactly as I wanted. As we were going away on holiday when when they arrived, I didn’t have time. I just had so much to do, I just kept them.
Moira Deighton

12 de junio de 2022
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Respuesta de Shoe-Shop.com

Good Afternoon,

Thanks for your review, I hope you are well.

I am sorry to hear that you are unhappy with the service you have received on this occasion. We welcome all feedback whether negative or positive in order to improve on our service in future.

Should you have any issues or queries, kindly contact us at helpdesk@pavers.co.uk.

Kind regards,

Nicholas

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