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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Awful company. Do not order through them!! I wish I had read reviews. Wore shoes once, and they looked awful by end of day - bearing in mind I work in an office. Tried to send back, and it would cost... Ver más

Valorada con 5 estrellas sobre 5

Har indtil videre købt 3 par flotte støvler fra Shoe The Bear. Har været godt tilfreds med både kvalitet og levering. Det sidste par blev bestilt på nettet om søndagen og leveret på min hjemmeadress... Ver más

Valorada con 1 estrellas sobre 5

Ich habe die Schuhe für ca. 100 Euro gekauft. Ich habe sie nur einmal getragen und insgesamt etwa 1500 m darin zurückgelegt. Noch nie haben mir Schuhe derart drastische Verletzungen an den Füßen verur... Ver más

Valorada con 5 estrellas sobre 5

Fantastisk kundeservice! Har nu handlet hos ShoeTheBear flere gange, og kan ud fra min erfaring med dem sige, at de er en fantastisk virksomhed. - God kvalitet - Lækkert sortiment - Fantastisk... Ver más

Información sobre la empresa

  1. Zapatería

Escrito por la empresa

SHOE THE BEAR blev stiftet i 2007 og blev i december 2020 opkøbt af WODEN A/S. SHOE THE BEAR designer og fremstiller moderigtigt og behageligt fodtøj til en international og stilbevidst kundekreds. I dag er mærket en frontløber for skandinavisk fodtøj.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

126 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Avoid like the plague!

Avoid, soles fall off after a month or so and they won’t help you!!!!

Bought from third party Stitch fix for £165 who you now cannot contact for refund.

Contacted Shoe the bear to be told unless bough direct from them your screwed basically

DO NOT BUY FROM THIS COMPANY

I have read though all the reviews and can see a trend that there seems to be a manufacturing fault on the soles of there boots/shoes

Shoe the bear need to take direct responsibility for this not the third party retailers

I will be asking the uk regulatory bodies to investigate and contacting other members who’ve had the same problem for investigation

Ripping off the general public for a manufacturing fault they need to take responsibility for is not on.

Beware any returns from countries other than Denmark are costly and have to go to that country

BEWARE

5 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products, with good price and delivery time

I have ordered a pair of boots, which arrived within 2-3 days (within EU). The shoes are of great quality leather and are very comfortable to wear.
Once note to mention: if you are between two sizes, I'd recommend sizing up - that way you can avoid ordering twice :)
Will definitely purchase more from them.

2 de octubre de 2024
Valorada con 1 estrellas sobre 5

WORST quality , do NOT buy Shoe The Bear!

Did not even get 5 minutes with these shoes, (sued leather Shoe the Bear Stb-Saga Zip S), I have never had a shoe so poor in quality and for this price too!. Surprised that Miinto would sell this brand. The sued leather started to loosen from the shoe after a 2 minute walk! DO NOT BUY. Had Zara and H&M shoes for years and when they become top quality compared to these.....

2 de septiembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Low quality

I bought Selena strap sandals and the colour started coming off on the first wear. These shoes were 80 euros. The price, unfortunately, doesn't match the quality. The good thing is that they are soft but somehow hard to walk in. I'm so disappointed, they looked so nice.

4 de julio de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Lovely shoes but the sizing didn’t work…

Lovely shoes but the sizing didn’t work for me, however, DO NOT buy from UK! The returns policy is a nightmare, the return service is with Royal Mail (no choice) you would have thought you could trust Royal Mail but let’s not forget there’s currently a Royal Mail scandal going to court. I paid £14 to return and the parcel has apparently gone missing. Shoe The Bear refuse to refund me and it’s up to me to start a claim with Royal Mail. So to try on a pair of their shoes has cost me £133!!!!!! Appalling - avoid at all costs. Update - I received a refund about 6 weeks after returning.

1 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Expensive returns to a foreign country NOT UK

Beautiful boots which sadly don't fit but returns are to Denmark. The website is a .Co.uk so you would presume returns would be to the UK. I now have to pay for insured return to Denmark at considerable expense. Sorry but it's disingenuous to have a UK website and returns to another country. Big thumbs down from me.

9 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

No reply from customer service

Same customer service experience as others. Didn't receive my boots. Something happened to them in route. That doesn't count as bad customer service. What does is that I've sent three emails about the issue during the past week and have received no reply. Very disappointed.

29 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Customer service ' shrug of shoulders'…

Customer service ' shrug of shoulders' is a good description. Shoes have not turned up yet, neary 2 weeks. I ordered for an occasion and looks like it will miss. Directed to tracking link which says nothing more than shoes in a warehouse, not moved for days- took it back to customer service. ''I know nothing' response. This company is likely to fail if theykeep this up. Shoes look great onine but if they don't turn up and customer service is rubbish little point in their existance

11 de enero de 2024
Opinión espontánea
Logotipo de SHOE THE BEAR

Respuesta de SHOE THE BEAR

Dear customer

Thank you for taking your time to leave a review.

We are sorry to hear that you have had a bad experience with our customer service.

Please be aware that the delivery time to the UK is up to 10 business days as mentioned on our website.

If your shoes have not yet arrived, please contact os at online@shoethebear.com

We are continously trying to enhance our services, so thank you for your review.

// SHOE THE BEAR

Valorada con 1 estrellas sobre 5

This was a pretty poor shopping…

This was a pretty poor shopping experience. No communication regarding the order or tracking. Took ages to arrive. Contacted customer service twice. No response. When they finally did arrive they were clearly not worth what I had paid for them. Not the best quality. Returns are costly. I wouldn't bother. Shop from reliable companies only. Shoddy.

5 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

MISLEADING and costly mistake

I bought two pairs of boots costing almost £300. All the emails came from Shoe the Bear UK (which suggests although this is a Danish company they are shipped from the UK - WRONG. The boots don't fit and I need to return them, I have just been to the post office and due to the value and location, its going to cost me £40 to ship them back to Denmark. The company are completely misleading those customers in the UK - it should say at point of sale where they are coming from - if it did I would not have purchased. The company are accepting no responsibility whatsoever - AVOID AT ALL COSTS

12 de diciembre de 2023
Opinión espontánea
Logotipo de SHOE THE BEAR

Respuesta de SHOE THE BEAR

Dear Davina

Thank you for taking the time to leave a review.

We are sorry to hear about your experience with the return.
Please note, that it is mentioned on our website, that the orders are packed and delivered from our warehouse in Denmark: https://shoethebear.co.uk/policies/shipping-policy

We are thankfull for the feeback, which can be used for future development.

All the best
SHOE THE BEAR

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