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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Awful company. Do not order through them!! I wish I had read reviews. Wore shoes once, and they looked awful by end of day - bearing in mind I work in an office. Tried to send back, and it would cost... Ver más

Valorada con 5 estrellas sobre 5

Har indtil videre købt 3 par flotte støvler fra Shoe The Bear. Har været godt tilfreds med både kvalitet og levering. Det sidste par blev bestilt på nettet om søndagen og leveret på min hjemmeadress... Ver más

Valorada con 1 estrellas sobre 5

Ich habe die Schuhe für ca. 100 Euro gekauft. Ich habe sie nur einmal getragen und insgesamt etwa 1500 m darin zurückgelegt. Noch nie haben mir Schuhe derart drastische Verletzungen an den Füßen verur... Ver más

Valorada con 5 estrellas sobre 5

Fantastisk kundeservice! Har nu handlet hos ShoeTheBear flere gange, og kan ud fra min erfaring med dem sige, at de er en fantastisk virksomhed. - God kvalitet - Lækkert sortiment - Fantastisk... Ver más

Información sobre la empresa

  1. Zapatería

Escrito por la empresa

SHOE THE BEAR blev stiftet i 2007 og blev i december 2020 opkøbt af WODEN A/S. SHOE THE BEAR designer og fremstiller moderigtigt og behageligt fodtøj til en international og stilbevidst kundekreds. I dag er mærket en frontløber for skandinavisk fodtøj.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

126 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Valorada con 1 estrellas sobre 5

I have emailed customer services twice…

I have emailed customer services twice requesting an update on the delivery date, no reply. When I track the order with GLS is hasn’t moved in 5 days. Poor customer service

5 de diciembre de 2023
Opinión espontánea
Logotipo de SHOE THE BEAR

Respuesta de SHOE THE BEAR

Dear Andrea

Thank you for taking your time to leave a review.

We are sorry for the late reply to your e-mail. I have checked your e-mail, and we have responded back. Please note that the delivery time to the UK is up to 8 business days as mentioned on our website.

All the best
SHOE THE BEAR

Valorada con 1 estrellas sobre 5

Really bad quality sneakers

Really bad quality sneakers. Paid £150.00 wore only twice and both of them ripped where original stitches are. Will never ever look at this brand. Was expecting better quality for this price.

17 de octubre de 2023
Opinión espontánea
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Respuesta de SHOE THE BEAR

Hi Jenny

Thank you for taking the time to leave a feedback.

We are sorry that you are experiencing problems with your purchase.

Please send us an e-mail on online@shoethebear.com and we will try to find a solution together.

We are always looking for ways to improve our customer service and thank you again for the feedback.

Kind regards
Team SHOE THE BEAR

Valorada con 1 estrellas sobre 5

Don’t use Customer service is…

Don’t use Customer service is shocking.Boots ordered and arrived speedily but didn’t fit and I sent back. Had to pay £16 to send back tracked and it’s now 2 weeks later and no one has responded to my emails for a refund. Really poor totally disappointed and I’m now almost 200 pounds out of pocket. Just not worth it order from a UK brand.

16 de octubre de 2023
Opinión espontánea
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Respuesta de SHOE THE BEAR

Hi Jenny

Thank you for taking the time to leave a feedback.

As you can read on our website, we do not pay the return fee. We have replied to both your e-mails you have sent, but we are sorry to hear, that you have not recieved the replies. Your money has been refunded as well.

We are always looking for ways to improve our customer service and thank you again for the feedback.

Kind regards
Team SHOE THE BEAR

Valorada con 1 estrellas sobre 5

I ordered beautiful boots which arrived…

I ordered beautiful boots which arrived within a week which was good. However neither of them are for my right foot. Both fit my left foot perfectly. I’ve emailed and started a claim as I’m not paying to return a faulty order to Denmark but no reply. Order number is STBUK#7974. I will order them again and hopefully get a matching pair but I’m not paying to return a faulty order.

8 de septiembre de 2023
Opinión espontánea
Logotipo de SHOE THE BEAR

Respuesta de SHOE THE BEAR

Hi

Thank you for taking the time to leave a review. We are sorry to hear that you have recieved a faulty order.

As we do not work on the weekends, we have not been able to answer your e-mail. However, we have sent you an e-mail and we look forward hearing from you.

We are always looking for ways to improve our service and appreciate all feedback.

Kind regards
SHOE THE BEAR

Valorada con 1 estrellas sobre 5

Bad returns experience

I have 2 pairs of boots which I need to return. Shoe the bear have not replied to any of my communications (website, insta, email) regarding which address to return to. Order form & invoice differ. Also, I’m not sure what the style No is & no response to that either. I’m having to gather evidence at this stage which is unpleasant

5 de septiembre de 2023
Opinión espontánea
Logotipo de SHOE THE BEAR

Respuesta de SHOE THE BEAR

Hi

Thank you for taking the time to leave a review. We are sorry for the problems you have experienced contacting us.

I have looked though our inbox, and can't seem to find any unanswered e-mails regarding the mentioned problems. Can you please check your spam, as it may have ended up there.
Our e-mail is online@shoethebear.com

Otherwise, you are more than welcome to call us at +45 38 40 04 44. Our opening hours are: monday-thursday 09:00-15:00 and friday 09:00-14:00.

We are always looking for ways to improve our service and appreciate all feedback.

Kind regards
SHOE THE BEAR

Valorada con 5 estrellas sobre 5

I wanted a pair of Chukka boots

I wanted a pair of Chukka boots and what a pair I got 😉
Actually - they are so good I had to order another pair in a different color 🤩👍
So, if you are on the lookout for the best Chukka boots you can get, look no further - Shoe The Bear has them!

27 de agosto de 2023
Valorada con 1 estrellas sobre 5

Fell apart in 3 months

I bought a paid off men’s size 10 Chelsea boots from House of Fraser in January 2023. In April 2023 the heels on both shoes started to come away from the sole, with one completely coming away and leaving the sole split. I wrote to the customer service team who said they would be unable to help. Poor quality shoes and poor quality customer service. Avoid.

27 de abril de 2023
Opinión espontánea
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Respuesta de SHOE THE BEAR

Hi Graham,

thank you for taking the time to leave a review. We are sorry to hear about the issues you had with your purchase.

Claims must always be dealt with where the goods were bought. As you bought the shoes at House of Fraser, this is therefore where the claim must be placed, as also adviced by e-mail.

We can only advise you to contact the retailer, take the shoes and the receipt, and enquire what they can do.

We are always looking for ways to improve our service and appreciate all feedback.

Kind regards
SHOE THE BEAR

Valorada con 4 estrellas sobre 5

Bon rapport qualité/ prix

Chaussures très confortables qui tiennent la route. J'ai souvent du mal avec les chaussures neuves le temps de les faire, mais avec leur mocassin (modèle iona loafer plain leather) j'étais comme dans des chaussons dès le premier jour.
Le seul bémol que je note c'est la qualité du cuir car il a très vite marqué les plis.
Mais je recommande car c'est un très bon rapport qualité/ prix.

26 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Misleading sales. Return to Denmark

Nice boots but if u need to return you need to ship to Denmark! This is completely unclear during the buying process which is very misleading. Complained directly and was told I should have fully read the FAQs, fair enough but don’t expect repeat business. I will Shop local next time.

3 de abril de 2023
Opinión espontánea
Logotipo de SHOE THE BEAR

Respuesta de SHOE THE BEAR

Hi!

Thank you for taking the time to leave a review. We are sorry for the issues that you had with your purchase, and that you had a disappointing experience. It has never been our intention to mislead you and apology if you have experienced this.

We are always looking for ways to improve our service and appreciate all feedback.

Kind regards
SHOE THE BEAR

Valorada con 2 estrellas sobre 5

Chelsea Boots - poor quality

I loved the chelsea boots and wore them several times a week for almost a year. Unfortunately, despite my best efforts to take care of the leather both heels became quickly worn out. Recently the rubber outsole has detached on the right boot which makes them unwearable in the rain/snow and the left inner sole has also detached. I had to throw them out after about 11 months, couldn't even repair them. Terrible quality.

23 de marzo de 2023
Opinión espontánea
Logotipo de SHOE THE BEAR

Respuesta de SHOE THE BEAR

Hi Eva,
thank you for taking the time to leave a review. We are sorry for the issues that you had with your purchase, and that you had a disappointing experience.

If your product should be faulty, you always have a 2 year warranty.
If you bought the shoes in our webshop, please make your claim using the link and instructions on our website or contact us on online@shoethebear.com.
If you bought the shoes at a retailer, please contact the store where you bought them.

We are always looking for ways to improve our service and appreciate all feedback.
Kind regards
SHOE THE BEAR

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