I was feeling completely exhausted from work and a lack of sleep, but after arriving at the airport and facing a long wait for my flight, the complimentary massage service from Madam Horena left me fe... Ver más
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Consulta las opiniones de los clientes
I had a fantastic experience at Aerospa, Gatwick North. The deep tissue massage Sumaya provided was amazing - she was able to work through all my aches and pains, and was very warm and professional.... Ver más
La empresa ha respondido
I had a wonderful experience at Gatwick South Terminal getting a deep tissue massage. Jessica managed to work out the tension in my shoulders in just a few minutes. I could feel a significant warmth a... Ver más
20 minutes of Deep Tissue Massage with Hadia at Gatwick North. Managed to be both relaxing and also really effective at working out my poor back and shoulders after a few days of unexpected... Ver más
Información sobre la empresa
Escrito por la empresa
Established in 2012. We offer luxury beauty retail and treatments in conveniently short time slots at all major UK airports
Información de contacto
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Quick, friendly, perfect!
Nipped to get my nails redone and a foot massage as we were waiting for our flight - right decision!! Both technicians were excellent at their work and very lovely to talk to. I had the most beautiful nails for my holiday, would heartily recommend Aerospa at Gatwick South Terminal.
Totally Relaxing start to my holiday
My Massage therapist Sanish was amazing. She sorted the knots in my back in one sitting. I feel i can breathe again. Thank you. Richard.
Hannah was absolutely incredible
Hannah was absolutely incredible! Cannot recommend her enough !
Wonderful service
Had a Gel Manicure and complimentary massage from Binta at Gatwick North. She was friendly and helpful but not pushy and did a great job, kept an eye on the time for my flight too.
Really nice massage
Really nice massage. Very friendly lady and so professional.
I highly recommend it. And see you next time!
Thanks
Laura L

Respuesta de Aerospa
Jj was awesome
Jj was awesome! Very professional and the massage was amazing!

Respuesta de Aerospa
Jj was simply great
Jj was simply great, just arrived from a 10:30h flight and feel renewed.
Will totally repeat!

Respuesta de Aerospa
Amazing experience
JJ gave me the best massage ever today, she’s really nice and her technique is amazing! Highly recommended!

Respuesta de Aerospa
Ewa did an amazing job
Ewa did an amazing job on my men’s manicure. Had a great conversation during it as well!

Respuesta de Aerospa
Ewa at Gatwick South is Brilliant!
Ewa at Gatwick South was not only an excellent aesthetician but also a person who gave incredibly positive customer service. You have a gem in her. I hope she continues to flourish in your organisation. May x
I would like to add a picture of my gorgeous nails she just did... but I can't seem to find this option for the review?

Respuesta de Aerospa
JJ gave me a wonderful 30 min massage…
JJ gave me a wonderful 30 min massage with Indian head massage and after manicure with polish. Fabulous!! Forgot I was at the airport ❤️⭐️

Respuesta de Aerospa
Superb! Thank you Horena
Horena was so lovely , she saw me sitting down and I had a shocking headache. She offered me a complimentary shaouler back and neck massage and I am so happy to say it has relieved my headache and shoulder pain. Superb thank you x

Respuesta de Aerospa
Binta gave me a perfect quick neck &…
Binta gave me a perfect quick neck & back massage at Gatwick north.
Will be sure to come back when I next fly
Thank you Binta 🤩

Respuesta de Aerospa
Excellent experience
I had a wonderful experience recently when I flew out of Gatwick North. I had a Pedicure with colour with the lovely therapist Dimple. Not only was I impressed by her work, but she was well-mannered and clearly cared about delivering excellent all round customer service. I really enjoyed our conversation and felt well taken care of. I'd certainly return, and highly recommend Dimple as a choice of therapist too.
Lovely Spa experience at Birmingham…
Enjoyed my spa experience at Birmingham airport friendly consultant and lovely relaxing massage and products thank you

Respuesta de Aerospa
Made the delay pleasant
What a caring, helpful, friendly, calming experience while waiting on a very delayed flight. Highly recommend this service, make sure you have time. Brilliant! Thank you so much, will visit again.
Avoid
Just want to make people aware of what Working for this company intails .From when I started I should have realised not to trust this company and the owner as she tryed to withhold my wages then and payed me past my pay date. She employees managers by literally inboxing them no experience required and this shows as she allowed are manager to bully other well respected Hard working staff until they quiet even after people complained she wasn't bothered. She also allowed the manager to be rude unprofessional and unclean to the point a mouse was found dead at our stand and she expected a pregnant women to clean it up instead of getting the relevant people to dispose of it.
When leaving she again with holds wages lies about parking being paid and handed over to airport parking and she clearly doesnt when proof gets showed she still doesn't reimburse you what rightfully yours ,she even lies and tells you she pays half when in fact it's about £15 and you pay £40 even tho in the contract it stipulates £35 to be
taking per month. tips are never handed over or should I say when she feels like it.
Breaks are always taking out wages weather you get to take a break or not. The amount of staff I seen come and go here is embarrassing and reflects the circus act of a company.
a relaxing complimentary hand massage
I had a complimentary hand massage at Birmingham airport whilst I waited for my flight and it was a very relaxing and pleasant experience. Rehana was very friendly and professional and gave me an invigorating and nourishing hand massage. She used the pine scented verbier oil and it left my hands really soft, nourished and pampered. I would really recommend it if you need a pampering treatment before your holiday.
TERRIBLE Gel Manicure at Gatwick and even WORSE Customer Service response from ANNA
Terrible Gel Manicure at Gatwick airport and even WORSE customer service response!! I received the worst manicure ever at Aerospace Gatwick, the woman struggled so much to remove my gel, I was literally in pain. She then did a terrible job of the polish, it was bumpy, thin and chipped literally within a day. This actually isn't the end of the world, we've all had a bad manicure, but when I reached out to their customers service with clear pictures of the sub par job Anna from the CS team acknowledged my claim, thanked me for helping them provide better training for their staff. When I followed up regarding my refund all of a sudden she flip flopped asking whether it was really a bad job or not and why I wanted a refund! She then continued to flat out ignore my emails after that. What a TERRIBLE way to treat your customers who have taken the time to give valuable feedback. I will continue to pursue this until I am given a refund.
Terrible gel nails BIRMINGHAM AIRPORT
My 13 year old daughter used her saved pocket money (£35) to have a gel express manicure at Birmingham airport. What a waste of money! They were far too thick and bumpy from the off and by the time we were sat on the plane she regretted spending her money. I might add, she has had gel nails previously going on holiday done elsewhere, and she knows how to look after them and NOT to pick at them! Within 3 days they were lifting and literally peeling off. Photos were taken and sent to AeroSpa and my daughter was accused of picking at them. They were appallingly applied with no nail prep to ensure adhesion, so I’m not surprised they lifted. Don’t bother wasting your money, get a proper manicure before you get to BHX!!
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