Aerospa Opiniones 

137
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was feeling completely exhausted from work and a lack of sleep, but after arriving at the airport and facing a long wait for my flight, the complimentary massage service from Madam Horena left me fe... Ver más

Valorada con 5 estrellas sobre 5

I had a fantastic experience at Aerospa, Gatwick North. The deep tissue massage Sumaya provided was amazing - she was able to work through all my aches and pains, and was very warm and professional.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a wonderful experience at Gatwick South Terminal getting a deep tissue massage. Jessica managed to work out the tension in my shoulders in just a few minutes. I could feel a significant warmth a... Ver más

Valorada con 5 estrellas sobre 5

20 minutes of Deep Tissue Massage with Hadia at Gatwick North. Managed to be both relaxing and also really effective at working out my poor back and shoulders after a few days of unexpected... Ver más

Información sobre la empresa

  1. Salón de belleza

Escrito por la empresa

Established in 2012. We offer luxury beauty retail and treatments in conveniently short time slots at all major UK airports


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

137 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(137)

56 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quick, friendly, perfect!

Nipped to get my nails redone and a foot massage as we were waiting for our flight - right decision!! Both technicians were excellent at their work and very lovely to talk to. I had the most beautiful nails for my holiday, would heartily recommend Aerospa at Gatwick South Terminal.

24 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful service

Had a Gel Manicure and complimentary massage from Binta at Gatwick North. She was friendly and helpful but not pushy and did a great job, kept an eye on the time for my flight too.

25 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really nice massage

Really nice massage. Very friendly lady and so professional.
I highly recommend it. And see you next time!
Thanks
Laura L

11 de febrero de 2025
Opinión espontánea
Logotipo de Aerospa

Respuesta de Aerospa

That’s so nice to hear. Thanks for sharing. X

Valorada con 5 estrellas sobre 5

Jj was awesome

Jj was awesome! Very professional and the massage was amazing!

31 de enero de 2025
Opinión espontánea
Logotipo de Aerospa

Respuesta de Aerospa

Thanks for sharing

Valorada con 5 estrellas sobre 5

Jj was simply great

Jj was simply great, just arrived from a 10:30h flight and feel renewed.
Will totally repeat!

31 de enero de 2025
Opinión espontánea
Logotipo de Aerospa

Respuesta de Aerospa

Great to know you enjoyed it

Valorada con 5 estrellas sobre 5

Amazing experience

JJ gave me the best massage ever today, she’s really nice and her technique is amazing! Highly recommended!

31 de enero de 2025
Opinión espontánea
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Respuesta de Aerospa

Thanks for sharing

Valorada con 5 estrellas sobre 5

Ewa at Gatwick South is Brilliant!

Ewa at Gatwick South was not only an excellent aesthetician but also a person who gave incredibly positive customer service. You have a gem in her. I hope she continues to flourish in your organisation. May x
I would like to add a picture of my gorgeous nails she just did... but I can't seem to find this option for the review?

31 de enero de 2025
Opinión espontánea
Logotipo de Aerospa

Respuesta de Aerospa

That’s so lovely to hear. Thanks for sharing

Valorada con 5 estrellas sobre 5

JJ gave me a wonderful 30 min massage…

JJ gave me a wonderful 30 min massage with Indian head massage and after manicure with polish. Fabulous!! Forgot I was at the airport ❤️⭐️

30 de enero de 2025
Opinión espontánea
Logotipo de Aerospa

Respuesta de Aerospa

That’s so great to hear, really pleased you enjoyed your time at the airport. Hopefully see you again soon.

Valorada con 5 estrellas sobre 5

Superb! Thank you Horena

Horena was so lovely , she saw me sitting down and I had a shocking headache. She offered me a complimentary shaouler back and neck massage and I am so happy to say it has relieved my headache and shoulder pain. Superb thank you x

29 de enero de 2025
Opinión espontánea
Logotipo de Aerospa

Respuesta de Aerospa

That’s so lovely to hear. Thank you for sharing this with the AeroSpa community x

Valorada con 5 estrellas sobre 5

Binta gave me a perfect quick neck &…

Binta gave me a perfect quick neck & back massage at Gatwick north.

Will be sure to come back when I next fly

Thank you Binta 🤩

27 de enero de 2025
Opinión espontánea
Logotipo de Aerospa

Respuesta de Aerospa

We are so glad you enjoyed your treatment and the oil that was used. Thanks for sharing your experience with us.

Valorada con 5 estrellas sobre 5

Excellent experience

I had a wonderful experience recently when I flew out of Gatwick North. I had a Pedicure with colour with the lovely therapist Dimple. Not only was I impressed by her work, but she was well-mannered and clearly cared about delivering excellent all round customer service. I really enjoyed our conversation and felt well taken care of. I'd certainly return, and highly recommend Dimple as a choice of therapist too.

12 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely Spa experience at Birmingham…

Enjoyed my spa experience at Birmingham airport friendly consultant and lovely relaxing massage and products thank you

13 de diciembre de 2024
Opinión espontánea
Logotipo de Aerospa

Respuesta de Aerospa

That’s so lovely to hear. Thanks for sharing with the AeroSpa community

Valorada con 5 estrellas sobre 5

Made the delay pleasant

What a caring, helpful, friendly, calming experience while waiting on a very delayed flight. Highly recommend this service, make sure you have time. Brilliant! Thank you so much, will visit again.

28 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid

Just want to make people aware of what Working for this company intails .From when I started I should have realised not to trust this company and the owner as she tryed to withhold my wages then and payed me past my pay date. She employees managers by literally inboxing them no experience required and this shows as she allowed are manager to bully other well respected Hard working staff until they quiet even after people complained she wasn't bothered. She also allowed the manager to be rude unprofessional and unclean to the point a mouse was found dead at our stand and she expected a pregnant women to clean it up instead of getting the relevant people to dispose of it.
When leaving she again with holds wages lies about parking being paid and handed over to airport parking and she clearly doesnt when proof gets showed she still doesn't reimburse you what rightfully yours ,she even lies and tells you she pays half when in fact it's about £15 and you pay £40 even tho in the contract it stipulates £35 to be
taking per month. tips are never handed over or should I say when she feels like it.
Breaks are always taking out wages weather you get to take a break or not. The amount of staff I seen come and go here is embarrassing and reflects the circus act of a company.

5 de noviembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

a relaxing complimentary hand massage

I had a complimentary hand massage at Birmingham airport whilst I waited for my flight and it was a very relaxing and pleasant experience. Rehana was very friendly and professional and gave me an invigorating and nourishing hand massage. She used the pine scented verbier oil and it left my hands really soft, nourished and pampered. I would really recommend it if you need a pampering treatment before your holiday.

19 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

TERRIBLE Gel Manicure at Gatwick and even WORSE Customer Service response from ANNA

Terrible Gel Manicure at Gatwick airport and even WORSE customer service response!! I received the worst manicure ever at Aerospace Gatwick, the woman struggled so much to remove my gel, I was literally in pain. She then did a terrible job of the polish, it was bumpy, thin and chipped literally within a day. This actually isn't the end of the world, we've all had a bad manicure, but when I reached out to their customers service with clear pictures of the sub par job Anna from the CS team acknowledged my claim, thanked me for helping them provide better training for their staff. When I followed up regarding my refund all of a sudden she flip flopped asking whether it was really a bad job or not and why I wanted a refund! She then continued to flat out ignore my emails after that. What a TERRIBLE way to treat your customers who have taken the time to give valuable feedback. I will continue to pursue this until I am given a refund.

13 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible gel nails BIRMINGHAM AIRPORT

My 13 year old daughter used her saved pocket money (£35) to have a gel express manicure at Birmingham airport. What a waste of money! They were far too thick and bumpy from the off and by the time we were sat on the plane she regretted spending her money. I might add, she has had gel nails previously going on holiday done elsewhere, and she knows how to look after them and NOT to pick at them! Within 3 days they were lifting and literally peeling off. Photos were taken and sent to AeroSpa and my daughter was accused of picking at them. They were appallingly applied with no nail prep to ensure adhesion, so I’m not surprised they lifted. Don’t bother wasting your money, get a proper manicure before you get to BHX!!

19 de octubre de 2024
Opinión espontánea

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