AtPerry's Healing Crystals Opiniones 323

Respuesta de AtPerry's Healing Crystals

1 mar 2025

Hello Jacquelyn Daniels,

Thank you for taking the time in giving us a a review.
I apologize for the inconvenience.
There must be a miscommunication in our team regarding the resolution we provide you.
To make things right, we can offer to send you a new one.
Please write us in the email and look for Krystel so we can resolve this matter ASAP and let us know if you accepted our offer.

Thank you and again, I apologize for the inconvenience.

Looking forward to hearing from you.

Best,
Krystel

Respuesta de AtPerry's Healing Crystals

27 feb 2025

Hello Angelique,

Thank you for taking the time to give us a review.
We are trying to find your order in our system but could not find any order under your name.
Would you be kind enough to provide us your order number so we can take a look and resolve your concern?
We are eager to make things right and make your shopping experience with us the best one.
Looking forward to hearing from you soon.

Best,
Krystel

Respuesta de AtPerry's Healing Crystals

Actualizada el 13 ene 2025

Dear Jillian,

Thank you for taking the time to leave us a review. We truly appreciate your feedback.

Your order was delivered on December 4, and on December 15, you mentioned that you loved your ring. However, you later noted that the ring you received is too big. We had requested a photo as proof so we could verify the issue, but we understand you chose not to provide one and instead requested a full refund.

In order to process a full refund, our policy requires that the item be returned. We understand you requested a return label; however, our policy does not include the provision of return labels.

The reason we requested a photo is so that we can confirm if the error was on our end. If that is the case, we would be happy to offer you a resolution, such as sending you a ring in the correct size or providing a full refund. However, we were unable to move forward with a resolution because we did not receive the requested proof.

Additionally, after we provided the return instructions, we have not heard back from you.

Regarding the discoloration, we understand that there can be various factors that contribute to this issue. If you could kindly email us with a photo of the ring, we would be happy to assist you further and resolve the matter.

Our customer service team has been responding to your inquiries promptly, but unfortunately, we were unable to resolve your concerns due to the lack of cooperation.

Thank you again for your understanding. We look forward to your response and working towards a resolution.

January 11, 2025 - UPDATE:
The customer provided the photos ONLY today so we can address the matter accordingly.
Again, this matter has been prolonged due to a lack of cooperation.
The customer claimed that we never asked for the photo of the ring but we have provided the screenshot for her to recall the message we sent.

January 13, 2025 - UPDATE:
The customer acknowledged that she misunderstood our agent's email and chose to get a full refund. The customer was notified that the order had already been refunded.

Warm regards,
Krystel

Respuesta de AtPerry's Healing Crystals

Actualizada el 29 dic 2024

Hello Lynda,

We appreciate your feedback. We did respond to all your messages and can provide screenshots if needed. Unfortunately, the courier couldn’t ship your original item due to reasons beyond our control (e.g., customs restrictions).

You chose a replacement necklace on December 1, and we shipped it promptly, with delivery completed by December 16. While we understand it didn’t arrive by the December 10 date you hoped for, it was delivered within the normal timeframe of the free shipping you selected. Should you wish to receive proof of delivery, we'd be happy to give it to you.

We’re sorry this didn’t meet your expectations. To show our appreciation for your understanding, we’d like to offer you a $10 USD refund to be processed immediately if you are happy to accept it. Please let us know if this resolution works for you.

Kind regards,
Krystel

Respuesta de AtPerry's Healing Crystals

30 nov 2024

Hello Jocelyne,

I’m really sorry to hear about your experience and can understand how disappointing it must be to receive items that don’t meet your expectations. We take quality concerns seriously, and your feedback is very important to us.

If the jewelry has changed color or shows signs of wear that shouldn’t have happened with proper materials like 14kt gold or 925 silver, we want to make things right. While our return window may be limited, please reach out to our customer support team directly, and we’ll see if there’s any way we can assist you further, whether it’s through a return or exchange.

We sincerely apologize for the inconvenience, and we truly appreciate your feedback as we strive to improve our products and services.

Thank you for bringing this to our attention.

Best regards,
Krystel

Respuesta de AtPerry's Healing Crystals

5 nov 2024

Hello Beverly,

Thank you for reaching out and sharing your feedback. We’re genuinely sorry that the necklace and earrings didn’t meet your expectations. We completely understand how disappointing it can be when a product doesn’t match what you were hoping for, and we apologize for any confusion regarding the stone.

While we make every effort to provide clear and accurate product descriptions, we regret that this didn’t align with your expectations.

We want to make sure you're satisfied with your purchase. If you're unhappy with the items, we would be more than happy to assist you with a return and a full refund. Please let us know if you’d like to proceed, and we’ll provide you with all the necessary return details.

Again, we sincerely apologize for any inconvenience this has caused and appreciate your understanding.

Best,
Krystel

Respuesta de AtPerry's Healing Crystals

18 sept 2024

Hello Kelly,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced while trying to obtain your PDF receipt.

Unfortunately, your previous emails were mistakenly filtered into our spam folder, which is why we were unable to read or respond to them in a timely manner. However, as soon as we saw your review, we located your emails, and responded right away to address your concerns. We have now provided the requested receipt and hope that resolves the matter.

Regarding the confusion about our address, we do not have a physical storefront, as we operate entirely online. We understand how this could have caused some concern and apologize for any confusion.

We truly value your business and would be happy to assist with any further questions or concerns you may have. Thank you for your understanding.

Best regards,
Krystel

Respuesta de AtPerry's Healing Crystals

Actualizada el 2 jul 2024

Dear Vanessa,

Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced with your recent order. Your feedback is valuable to us, and we take it very seriously.

We are sorry to hear that the delivery information was confusing and that your package was placed in the wrong letterbox. We are investigating this matter with our delivery service to ensure this does not happen again in the future.

Regarding the crystal, we strive to provide the highest quality products, and it is disappointing to hear that you received an item that did not meet your expectations. We would like to make this right. Please contact our customer service team with your order details, and we will resolve this issue as quickly as possible.

Thank you for your patience and understanding.

Best regards,
AtPerrys Team

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Update: 7/1/2024

Hello Vanessa,

Good day!

It seems that we did not receive your email but no worries, I went ahead and processed your refund.
It should reflect on your account within 3 to 5 business days.
I do apologize for the inconvenience.

Regards,
Krystel

Respuesta de AtPerry's Healing Crystals

30 abr 2024

Hello Zjhahirah!

Thank you for taking the time in giving us a review.
We're truly sorry to hear about your dissatisfaction and the inconvenience you experienced. We understand how important it is for packages to arrive on time and as promised.

Upon reviewing your case, we found that your package was indeed delivered, as indicated by the tracking information provided below:
https://t.17track.net/en#nums=YT2409421272067273

We apologize if there was any confusion or delay in communication regarding the delivery status.

We value your feedback and take it seriously. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly.

Thank you for bringing this to our attention.

Thank you and have a nice day!

Regards,
ATPERRYS TEAM

Respuesta de AtPerry's Healing Crystals

16 abr 2024

Hello Jeremy,

Thank you for taking the time to give us a review.
Upon checking, your order was indeed successfully delivered and here's the tracking information for your reference:
https://t.17track.net/en#nums=4200806192748903396157000064576337

You did order the same item twice and we were not able to cancel the other item because when you reached out to us, the package was already in transit.

You said that you returned the package to us however we did not receive any tracking information from you and our policy states that we can only issue refund if the customer can provide the tracking information and once we receive the item we will issue the full refund right away.

On your case, you've mentioned that the package was dropped off at US Post Office in Woodbury, NJ on 2/12/24 for return. In this process, the post office usually provide return tracking number since you cannot mark it as returned to sender because you already receive the package that is why it was marked as successfully delivered.

If you can provide any valid information for the return package, we will gladly assist you.
For the time being, please try to locate your package and let us know how do you want to proceed.

Thank you and looking forward to hearing from you.

Love,
AtPerrys Team