Carpenter Core Opiniones 

106
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Wasn't expecting the boxes the be several thinner slabs put together. Was more expecting a typical 6 piece box, the slabs didn't really work well for their intended use. Edit: Changed to 5 star, as... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely amazing work! I couldn’t be happier with how the wooden piece turned out. The craftsmanship, attention to detail, and overall quality were excellent, and the finished product was even be... Ver más

Valorada con 5 estrellas sobre 5

Alan at Carpenter Core was really great to work with. He was quick to respond to all emails and was willing to work with me regarding color. The boxes arrived in perfect condition from across the co... Ver más

Valorada con 5 estrellas sobre 5

The boxes are well-made and as described. They arrived within a few working days. They have a rustic beauty and would make great gift boxes or display items, but I was looking for boxes of untreated w... Ver más

Información sobre la empresa

  1. Fábrica de muebles
  2. también en la categoría
  3. Tienda de muebles

Escrito por la empresa

Carpenter Core makes small customizable wooden crates and boxes used for gift baskets and product packaging. People use them to enhance the presentation of their products and gifts. The purchase experience is personalized, professional, and convenient.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

106 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(106)

30 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

5 stars all the way

So responsive and efficient, year after year. Alan makes wine size boxes for us with our branding and he never lets us down. He does everything to make sure we get our wood wine boxes in time, even when I’m behind the ball.

11 de diciembre de 2024
Valorada con 3 estrellas sobre 5

Customer service was very good, but...

Customer service was very good, however, the box itself should have had a closure on it. I ordered the hinges, thinking that would include a closure as well, but it did not. The magnums just fit in the box very, very tightly, so I think the box should be 1/8" longer as well. I had to wrap this as a gift and had to secure the box with 2 rubberbands which wasn't ideal, but I didn't want the recipient to open it and possibly break very expensive bottles of wine.

9 de diciembre de 2024
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Respuesta de Carpenter Core

Thank you for your feedback, and I'm glad to hear you had a good experience with our customer service! We truly value your input as it helps us improve.

I’m sorry to hear the box did not meet your expectations. While hinges are offered as an optional upgrade, they do not currently include a closure mechanism like a clasp or magnets. This isn’t explicitly stated in our description, and we realize clearer wording could help prevent misunderstandings. We’ll look into improving the listing by adding a note about closures or offering them as an option.

Regarding the fit for your magnum bottles, we design our boxes with interior dimensions that fit most large 1.5-liter magnum and champagne bottles, as described in the listing. Since magnum bottles vary in shape and size, we aim to strike a balance between accommodating most bottles and avoiding excess space that can detract from presentation or cause shifting. That is why we clearly state the actual dimensions in the listing, so customers can verify the fit for their specific bottles. However, we’ll take your comments into account as we continually refine our products.

As a token of appreciation for your thoughtful feedback, I’d be happy to discuss a solution or offer to make this right. Please feel free to reach out to us directly.

Thank you again for your insights. We hope to have the chance to serve you again and provide a product that fully meets your expectations!

Valorada con 5 estrellas sobre 5

Beautiful and Well-Made

The boxes are well-made and as described. They arrived within a few working days. They have a rustic beauty and would make great gift boxes or display items, but I was looking for boxes of untreated wood to protect the rhizomes of aquatic plants from being eaten while the plants are getting established. With the lids secured, I think they will work for this purpose as the roots can grow out through the bottom slats and the shoots should find their way out through the top slats.

3 de junio de 2024

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