EE Shop Opiniones 

Well where to start EE , you need to do mystery shoppers at this branch to see just how poor the manager and staff that were working this morning in store are , as a retail area manager I was totally flabbergasted by the service my mom and i received well correction we did not receive any service , and when telling we had received poor service from them and had an extremely satisfying service at your Telford store the manager said we’ll go to Telford then. So just think of the money these staff are losing your store with that attitude !!! Shame on you EE Wolverhampton.

Shanice the customer advisor in EE Notthing hill gate was absolutely brilliant
Although my problem was with Apple instead of Ee and couldn’t get to the bottom of my problem but what angel and sweetheart and caring and compassionate and professional thank you Shanice and thank you Ee for hiring such a great young woman/ girl

EE store Widnes all staff very polite good to have a laugh

But Quinn especially I was back and forth for around 2 weeks Quinn managed to sort absolutely everything from wrong account wrong date of birth fraud checks everything absolutely amazing customer service in this store helped me out a massive amount couldn’t thank this store enough amazing people thanks guys 5⭐️⭐️⭐️⭐️⭐️

Yasmin looked after us today with, professionalism, patience and humour. We are IT illiterate pensioners who were after a SIM card for our motorhome, Yasmin gave us simple and concise advice, saved us money and impressed upon us that she was a phone call away if we had any difficulties. She is an asset to your company and should be rewarded accordingly.

I went to the Eltham store in SE9 as I had a problem with an app on my phone. I was served by Tumi who was very helpful and polite and sorted my problem out immediately. She also renewed our contracts last year and was very helpful. Lovely to deal with this lady! Thank you

I can't praise Duc highly enough for the understanding and smooth resolution of all my problems regarding new broadband tv installation

Called into EE Trafford Centre to look at a new phone and contract. We were served by Foti. The girl couldn't be more disinterested if she trued. Terrible body language and a complete lack of interest in my needs. I would have made a purchase but left the shop because of the service. Went to another store and made a purchase of a £1000 phone there instead.

I had several problems with my 'phone after returning from France and David in the Western Road store in Brighton was fantastic at putting them right so quickly and it was a pleasure to have him help me. A model employee.

DO NOT TRUST EE. Terrible experience in Rushden Lakes Store. And horrendous customer service, both here and oversees. A mistake by a member of staff at this particular branch has cost my company nearly £3000.00. I made multiple complaints and telephone calls and was ASSURED that the money would not be taken for mobile phones we NEVER received. They took the money yesterday. They were in BREACH of contract as we never received the phones. They have basically stolen our money. We will be documenting everything and seeking legal action, along with reporting to Trading Standards. Why are companies allowed to behave like this? I will make it my mission to advise everyone against EE and may even pop my head in to stores as I pass to warn people. It’s disgusting. They never delivered a product, they admitted they never delivered the product but withdrew almost £3000? It’s criminal.

I left a review on EE and they gave me a number to call. This is where it got me. Again, PLEASE DO NOT SIGN UP WITH EE. If they continue to make ludicrous amounts of money, they will continue to treat people like rubbish.

Another weird experience in an EE store today following a completely useless visit to the Harrow store. I went to another neighbouring shop in “a large shopping mall in north west London” and did manage to get the attention of a young female assistant (so a step up from yesterday!) I explained I was looking for a new Samsung phone. She showed me one on display and I read the labels, 128g storage etc. I asked her how much memory it had. She looked at me blankly and pointed to the storage figure. I said, I know that, I mean memory, working memory. She said “I don’t know what you mean”. Should I have said “RAM, Random Access Memory”? I would have thought it was obvious, or am I being dense?

Chris at Salisbury EE shop was really good
Knows his job,very knowledgeable and helpful
Really excellent customer service from the front line of EE

The two male staff members in the Taunton store went above and beyond in helping me restore my phone,after the issue left me extremely upset and caused a sleepless night.

Very knowledgeable senior young man at the Castle Walk shop but why are these phone companies so restrictive by helping only those who have purchased an item from them and not if the item is bought from a competitor? How much higher would be the standing of such companies if they were seen to give a little assistance to people wherever they had bought an item.

Incredibly poor service. Been promised multiple features of EE broadband services. First I would be able to order broadband service and push the service back till a completion date of house move was agreed. Lies. Had to cancel and reorder for a new date leaving me over a week without internet in new property.

New router arrived. Called to move up activation date. Unable to. Called again on day on activation and have been told the new order has to be cancelled and reordered due to an error in EE system. So will have to return router and be without Internet for multiple more weeks while a new router and activation date is sent and set up.

This has left me increasingly frustrated with an obscene amount of disruption to my new home after I was promised a plug and play Internet option. I find it impossible to recommend EE to anyone.

10/10 For the Mobile phone service I received today.From Kiera and Mitch. At the Cannock Store .nothing was to much Trouble..they were so professional and the customer service they both gave was exceptional. I went home with my new Samsung Phone and Watch all sorted out.a total different experience from the lads in my local Stafford Store .worth the Journey to the Cannock Store. I can highly recommend them.i will certainly go there again in the future. KIERA AND MITCH are a Credit to your EE Team .kind Regards Heather Grimes

I always find the staff at ee store in cheshire oaks ellesmere port, friendly & helpful unlike some other mobile phone stoes which can be intimidating. I would highly recommend this store to everyone. A big thank you to Dean who helped me yesterday

Absolutely terrible and extremely shady experience. Inhumane. I'm out of contract and was looking to upgrade my phone and also leave O2 due to poor coverage. I read up and decided EE was the way to go.

I went into EE Exeter and was quoted some pretty high monthly amounts by sales agent Mel. I said that these figures were unaffordable (£70 monthly). I was suddenly asked, "Are you self-employed?" As a matter of fact, I do have some self-employed income, but at 7 months pregnant, it's dwindling. I was next told that the best thing for me was a business contract that offers lower prices.

To cut a long story short, I signed a business contract for £40-odd per month. Still higher than I wanted, but just about doable. I came to collect my new phone after the data transfer at around 17:15, close to closing. It was a case of heading home.

Once home, I started studying my printed contract and sat in horror. No mention of the agreed discount, or of the steep in-contract price hikes that weren't discussed whatsoever. By the end of the contract, I would be paying £69 per month!! The real shocker is that EE Exeter is telling small-fry, HMRC-registered sole traders they can reclaim VAT and access significantly lower prices. As a matter of fact, only 13% of sole traders are VAT registered, as their earnings fall well below the £90,000 annual threshold. Also, the phone has to be used predominantly for business. I'd be surprised if even 1% of the self-employed meet the criteria.

It gets even worse, once EE class you as a 'business', you lose all consumer rights. You have NO 14-day cooling-off period. Something else I was not advised on. It's deeply immoral. Considering many sole traders are vulnerable disabled citizens or mothers trying to top up their income, it is seriously dark.

I returned to EE Exeter the next day with printed-out statements detailing my legal rights. I cried in the store. If I hadn't stated my legal rights in writing, with no return period, I believe I would have been stuck in the contract. Thankfully, and seriously, thank god, the contract is now cancelled.

As I sat there, Alex, the business contracts expert, stood at the front, greeting customers and asking, "Are you self-employed?" Customers who have no idea of the immoral path they're about to be led down. I will be making several formal complaints wherever I can.

Lastly, the woman managing arriving customers is currently walking around with a nasty virus and a piece of clothing over her nose and mouth. So incredibly selfish! Stay home if you are unwell. I will never deal with EE ever again.

I visited the Newton Abbot store firstly Jack helped me set up a new SIM on a new phone after I had lost my old one SUPER service thank you. Then today I popped in issues with my email and Dom served me again SUPER service thank you.
Mrs Wickson

I visited the EE store in West Croydon High Street with my wife, and I was very disappointed with the customer service we received. The staff member who served us was rude and kept pressuring me to take out another contract for my wife, even after I clearly explained that we already have two contracts and did not want another one.

Instead of helping us with our issue, he continued forcing the sale and made unnecessary comments. When I asked about reactivating a number that had not been topped up for over three months, he told me to “go and beg customer service” to reopen it. I found this very disrespectful, unprofessional, and completely unacceptable behaviour from a customer service representative.

I expect better treatment and respect from EE staff, especially when customers are simply asking for help.

I went to the branch in Bury St Edmunds and was totally disappointed with the service of the operator. I felt like I was approached with hatred and racism. A bearded and rude gentleman. I hope to unsubscribe from these poor service.