The prompt reply to my request for service. I recently had the experience of not receiving my magazine. I did try the 'contact us' tab on my login page of my magazine (RCM&E) but couldn't get it t... Ver más
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Consulta las opiniones de los clientes
Charlotte from Kelsey media was really helpful and ensured our changes to subscription and access to the titles we use were really smooth.
So at first I was panicking as I couldn’t find my tickets for the car show. So I reached out for support and with in minutes I had my tickets and what a pleasure it was to deal with. No issues what so... Ver más
Disgraceful, useless, waste of time, no idea, are just some of the more polite terms I will call this shower of AI brainwashed zombies. I have had regular standing orders not being sent, impossible... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Kelsey Publishing Ltd is a UK based, privately owned publisher of special interest and enthusiasts’ magazines and books. We have around 100 employees with offices in Peterborough and Cudham, Kent.
Información de contacto
Berry's Hill, TN16 3AE, Berry's Green, Reino Unido
- shop.kelsey.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 14% de las opiniones negativas
Suele responder en menos de 24 horas
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Kelsey Publishing Ltd were very promp…
Kelsey Publishing Ltd were very prompt in answering my email enquiry regarding a recent online order that I had placed.
Terrible company
Disgraceful, useless, waste of time, no idea, are just some of the more polite terms I will call this shower of AI brainwashed zombies.
I have had regular standing orders not being sent, impossible to contact via email or phone or reply to customer enquiries.
They have destroyed a much respected well established company Morton's Media who were a pleasure to deal with for over twenty years with their Classic Motorcycle, Auto, Railway and more publications.
Where do we go now ? An apology would be a start.
Great company to deal with
I ordered a magazine at the request of a Greek friend. I placed the order on the 11th May, it was posted on the same day and it arrived this morning. The magazine is in pristine condition.
Did everything that it said on the tin!! My friend is now desperate to get his hands on it!
Thank you so much and knowing how music mad he is, I’m sure I’ll be using your website again!
Superb communication and fast reply to…
Superb communication and fat reply to requests overall very good
Great friendly, professional service.
My father receives The Railway magazine which he loves as a passionate railway man. The team are very helpful indeed, always friendly, professional and approachable and ensure that dad receives his magazine promptly to enjoy. Great service. Thankyou. Highly recommend.
Happy Aussie Reader
Great being able to have mags delivered to your doorstep in a timely fashion. Order and forget. Fantastic customer service ( particularly Georgina) at Kelsey Media. Very responsive in a timely manner and they go above and beyond to assist with all your customer enquiries.
Very promptly addressed delivery…
Very promptly addressed delivery related issues I was facing. Magazine itself is extremely interesting and put together very nicely. Thanks for being so supportive. They are always happy and more than eager to help.
Very swift response to my customer…
Very swift response to my customer query and the issue raised was resolved promptly and courteously. Excellent customer service.
Your staff member (Katie?) sorted
Your staff member (Katie?) successfully sorted out the confusion of 2 people with similar names (myself and my brother who had previously bought me a gift subscription a couple of years ago)
Speedy resolution
I had a query regarding change to subscription. My question was answered very quickly by Katie in Customer Service.
Excellent
Excellent customer service and good quality magazines.
Really helpful customer services
Immediate reply to query - problem fully resolved
Virtually immediate response to my query which fully resolved the problem I was having about on-line access. Very happy with the service.
great customer service
Charlotte was brilliant dealing with my…
Charlotte was brilliant dealing with my enquiry and couldn't have been more helpful.
Magazine subscription issue instantly resolved
My wife loves the magazine subscription and didn't receive the last months edition, after a quick message to the very prompt and helpful customer service department the issue was instantly resolved. Thankyou and i would highly recommend your services.
Great prompt service
A position Kelsey experience
I had a problem re-hewing my subscription to Model Boats. I was contacted by a wonderfully attentive lady named Katie. Although she wasn’t able to solve my problem, I was completely satisfied with her efforts. She was polite, caring and most knowledgeable. Because of her, I will subscribe again in the future.
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