Couple of editions of my regular magazine didn't arrive. (Would've therefore dropped to 3 stars). But very swift response from Charlotte at Kelsey Media today, and a refund for the missing editions, m... Ver más
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Consulta las opiniones de los clientes
The prompt reply to my request for service. I recently had the experience of not receiving my magazine. I did try the 'contact us' tab on my login page of my magazine (RCM&E) but couldn't get it t... Ver más
It took a long time before my World Cup Special arrived in the Netherlands: dispatched on May 21st and arrived on June 17th. In the meantime, I was reassured by Charlotte from customer service. It’s p... Ver más
I subscribed to Uncut and also ordered back issues. There was a problem with the mailing (UK to US) due to our own postal service (USPS). I wrote to Uncut customer service and Andrea and I exchanged a... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Kelsey Publishing Ltd is a UK based, privately owned publisher of special interest and enthusiasts’ magazines and books. We have around 100 employees with offices in Peterborough and Cudham, Kent.
Información de contacto
Berry's Hill, TN16 3AE, Berry's Green, Reino Unido
- shop.kelsey.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 14% de las opiniones negativas
Suele responder en menos de 24 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great prompt service
A position Kelsey experience
I had a problem re-hewing my subscription to Model Boats. I was contacted by a wonderfully attentive lady named Katie. Although she wasn’t able to solve my problem, I was completely satisfied with her efforts. She was polite, caring and most knowledgeable. Because of her, I will subscribe again in the future.
Charlotte made the process anxiety free!
Charlotte made the experience great! Charlotte's patience, knowledge, follow up to the customer makes her valued to the customer and valuable to Kelsey Media. It would be a perfect world if we had people with Charlotte's skills. Thank you for having an employee of this caliber! Sincerely, Meri Asaro
Excellent customer service from Katie
Excellent customer service from Katie, had a slight problem with a couple of things . Dealt with promptly and kindly.
One of my issues of ME & W was lost in…
One of my issues of ME & W was lost in the pipeline, and not received after a month; normally within 10 days, it arrived at my address. I sent an email to Kelsey and a very kind woman, Katie, promised me to send me another issue, which will reach me within 10 days.
I am a subscriber since 1978, from MAP to Kelsey. After receipt I will thank Katie for her friendly help !
Because sometimes things go wrong.
Sometimes an issue might get lost in the post and not arrive.
It rarely happens, but when it does Kelsey Media send a replacement immediately.
I've been subscribing to World Soccer for over 10 and will continue to do so.
The service from Kelsey Media is excellent.
Great response.
I have experienced positivity and great…
I have experienced positivity and great encouragement, which is wonderful for a new writer.
Problem with my order
Problem with my order, but they solved it as quickly as possible. Great customer service with great communication. Thanks
First class service
I received a prompt and informative response to my recent query.
My issue was dealt with promptly and…
My issue was dealt with promptly and efficiently by Katie.
Very prompt and most helpful customer…
Very prompt and most helpful customer service.
The girl got back to me rather quickly…
The girl got back to me rather quickly and gave all the info I needed.
Great service
Great service, Highly recommended...Will definitely use again
I had an issue over my subscription to…
I had an issue over my subscription to Park Home Living.
Upon receipt of my email today, Katie dealt with it promptly and emailed to confirm that the issue had been rectified
Good Company to deal with…
Very pleased with orders i have made previously at very reasonable prices for Magazines. Recently contacted Kelsey to cancel one subscription and they dealt with this immediately. Excellent customer service, straightforward and no hassle. Very pleased
Excellent magazines and pleasure to deal with
Having ordered a number of magazines and books from Kelsey Media I have found the products to be not only well written but also nicely designed and laid out.
Orders from their website have arrived quickly, and when I have contacted their customer services their communication has been responsive, friendly and very helpful. They're a pleasure to deal with.
Amazing prduct
Amazing prduct, service and feedback!!!
I recommend!
Great customer service team
Great customer service team, Charlotte was very helpful! Magazines always shipped quickly and great prints
Excellent service
Katie was very quick to reply to my query. Very friendly and professional service. Five stars
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