Silentnight Opiniones 

8745
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I recently bought a cool pad that didn't live up to its claims so tried to reach out to silent night with no response, So I put a review on regarding my experience and silent night got intouch with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We wanted a mattress topper they wouldn't break the bank - and this hit the mark. Ordering was straightforward and delivery was as detailed at the time of ordering . We have been sleeping on the top... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

My wife and I have always had silent for 53 years of our marriage ,we had to replace it 4 years ago within the year it needed replacing just gone lumpy and saggy ,they would only replace if we bought... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went on line and selected what we wanted, then went to the part to make sure we selected the right mattress. Which when going through the process pinpointed the mattresses best suited to us, which gav... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Colchonería
  2. Tienda de colchones
  3. Tienda de ropa de cama
  4. Tienda de muebles para dormitorio

Sobre Silentnight

Escrito por la empresa

Shop our winter bedding
winter bedding
just sleep®
assembly guides
guarantees
contact us

Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.

Silentnight's Customer Guarantee

Silentnight's Customer Guarantee

We work hard to ensure all our customers receive the highest levels of quality and support. Honesty and integrity lie at the very core of everything we do here at Silentnight. The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.

Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

9 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(8745)

1023 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I find the mattress really comfy hubby…

I find the mattress really comfy hubby hates it

20 de abril de 2026
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Respuesta de Silentnight

We're glad you find the mattress comfy. It's unfortunate your husband doesn't share the same experience. Thanks for your feedback.

Best regards Sarah, Silentnight Brands

Valorada con 5 estrellas sobre 5

Purchased king sized mattress

Lovely mattress very pleased good price

20 de abril de 2026
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Respuesta de Silentnight

We're happy you are pleased with our lovely mattress Paul and appreciate your positive feedback.

All the best Joel, Silentnight Brands

Valorada con 5 estrellas sobre 5

Well pleased with complete order

Well pleased with complete order. Excellent service, would highly recommend your company.

19 de abril de 2026
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Respuesta de Silentnight

We're happy to hear that you are pleased with your order and our service. Thank you for your recommendation; we appreciate your positive feedback William,

Joel, Silentnight Brands

Valorada con 1 estrellas sobre 5

Wanted to return a product email…

Wanted to return a product email numerous times technology email but never any detail details to return. It would never purchase from here again.

12 de abril de 2026
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Respuesta de Silentnight

We regret that you had trouble with your return and our email responses. We appreciate your feedback and I'll have the CX team reach out to you directly to turn this around for you.

Kind regards
Sarah, Silentnight Brands

Valorada con 5 estrellas sobre 5

Fast Delivery and finally getting a…

Fast Delivery and finally getting a good nights rest.
The anti snore pillow works.
Thankyou Silentnight.

16 de abril de 2026
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Respuesta de Silentnight

We're happy to hear our anti-snore pillow is helping you get a good night's rest! Thanks for your feedback and for choosing Silentnight.

Kind regards
Jayne
Silentnight Brands

Valorada con 1 estrellas sobre 5

Very disappointed picture is very…

Very disappointed picture is very deceiving once compacted by your body weight it's only 5 millimeters thick a waste of £50. Better buying rizla papers from shop.

15 de abril de 2026
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Respuesta de Silentnight

We appreciate your review John, and are if the topper's thickness was not the best for you. I'll forward your feedback to the bedding team.

Kind regards
Sarah,
Silentnight Brands

Valorada con 1 estrellas sobre 5

Really uncomfortable mattress

We bought the Silentnight Memory Pocket 1400 Mattress but it’s turned out to be an incredibly uncomfortable mattress, both my partner and I wake up with really really bad backaches…. Quite upset we purchased it. Update: it’s been two weeks and they never reached out to me

25 de enero de 2026
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Respuesta de Silentnight

We're sorry to hear the model you chose isn't a perfect fit. I'll forward this to our CX team and they'll reach out to you directly to advise further.

Kind regards
Sarah
Silentnight Brands

Valorada con 5 estrellas sobre 5

Fantastic service from start to finish

Fantastic service from start to finish! And my new mattress is perfect!

15 de abril de 2026
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Respuesta de Silentnight

We're happy to hear that you had a fantastic experience Faye. We appreciate your positive feedback and hope you love your new mattress.

Kind regards
Sarah,
Silentnight Brands

Valorada con 2 estrellas sobre 5

Poor quality

13 de abril de 2026
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Respuesta de Silentnight

I'm sorry to hear this John, I've forwarded your feedback to our CX team and asked them to reach out to your directly so we can look into this further for you.

Kind regards
Joel,
Silentnight Brands

Valorada con 4 estrellas sobre 5

Reasonable price

Reasonable price. Arrived on time

5 de abril de 2026
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Respuesta de Silentnight

We appreciate your feedback John,

All the best,
Joel,
Silentnight Brands

Valorada con 1 estrellas sobre 5

Took 5 weeks to deliver

Ordered 4 single mattresses through Costco 23rd March. Delivery was initially confirmed for 3rd April. Then 3 mattresses turn up and the drivers don't know anything about the last one. Then after a good couple of weeks of going back and fro with Costco, because the webpage doesn't allow direct contact with Silentnight unless you have an account. As we purchased through Costco, we could only deal with them or the delivery company. The delivery company then told us that 3 had come through but there were 4 labels that were scanned therefore 'the system' was at fault and they would look into it. They said it was Silent Nights fault that wrong number of goods were loaded onto the truck.
The last mattresses finally came in on the 30th of April, after 5 weeks of the boy sleeping in the floor, we finally received our last mattress. No apology for mix up/delay was offered, no fault was claimed at all, therefore won't be using again for sure.

30 de abril de 2026
Opinión espontánea
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Respuesta de Silentnight

We appreciate you sharing your experience. We're sorry to hear about the missing mattress and the delays you faced. It's regrettable that communication issues impacted your order and that the matter wasn't resolved faster. We'll review this internally to better understand what went wrong.

Joel, Silentnight Brands

Valorada con 5 estrellas sobre 5

Very fast delivery with compact…

Very fast delivery with compact packaging. Easy to assemble and best of all our Labrador loves her new bed!

10 de abril de 2026
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Respuesta de Silentnight

We're great to hear your Labrador loves their new bed! Thanks for the feedback Wendy,

Joel, Silentnight Brands

Valorada con 4 estrellas sobre 5

Excellent service and delivery time.

Excellent service and delivery time.

26 de febrero de 2026
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Respuesta de Silentnight

We are delighted to hear that you were pleased with our service and the speed of delivery. Thank you for your positive feedback.

Joel, Silentnight Brands

Valorada con 5 estrellas sobre 5

Good service, delivery& product

On time , helpful .. comfy bed

2 de abril de 2026
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Respuesta de Silentnight

We're happy to hear that our service was helpful and timely, and that you found the bed comfy. Thanks Rachel,

All the best
Joel,
Silentnight Brands

Valorada con 1 estrellas sobre 5

Cheap and not so cheerful

I wouldn't bother ordering anything from silent night, cheap quality crap that doesn't last long, 2 years I got from my mattress, yes it came with a 5 year warranty, but an extra firm mattress should not start dipping both sides in 2 years, and as for customer service, absolutely appalling, they will ignore your emails, until it suits them to reply, they are rude and completely unhelpful, insisting they can only send out a like for like replacement, why would anyone want another crap mattress for it to do the same again? Refunds should be apart of the warranty, anything else you buy and have to take back due to faults is usually refunded, but not this company, if you want a decent mattress then avoid silent night like the plague, I will never buy a single one of any of their products again, budget friendly 😂😂 made from cheap materials more like.

27 de abril de 2026
Opinión espontánea
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Respuesta de Silentnight

We appreciate you taking the time to share your experience Anna. We aim for our products to be high quality, and we regret this was not your experience. We've asked for more details so we can look into this further and get back to you directly.

Kind regards
Sam,
Silentnight Brands

Valorada con 5 estrellas sobre 5

Amazing Company to purchase your new bed from.

Would recommend this company, service was amazing quality of item so impressed.
Delivered on Time and kept in contact until my new bed arrived.
Deliver and assemble of my new bed easy and looked after my bedroom.
So pleased I bought my bed online direct with Silentnight.

3 de abril de 2026
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Respuesta de Silentnight

Thanks Caroline, we're delighted all went as we'd expect for our customers. Your feedback means a lot to us.

All the best,
Sarah,
Silentnight Brands

Valorada con 5 estrellas sobre 5

Excellent delivery and installation to…

Excellent delivery and installation to bedroom. Old bed taken away. Quick service.

6 de noviembre de 2025
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Respuesta de Silentnight

We're happy to hear that you had a great experience with our delivery and installation service Peter. Thank you for your positive feedback, it means a lot,

All the best,
Sarah,
Silentnight Brands

Valorada con 5 estrellas sobre 5

Qualify mattress

Qualify mattress. Firm yet comforting.

31 de marzo de 2026
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Respuesta de Silentnight

We're happy to hear that our mattress provides both firmness and comfort. Thank you for your feedback!

All the best,
Sarah,
Silentnight Brands

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