Silentnight Opiniones 8723

TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought Airmax 3400 tower fan It had good reviews and was best price compared to other retailers for same product. Swift delivery. Excellent fan. In current heatwave it dropped bedroom temp from 32... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It took away the heat re menopausal sweats & extreme weather heat so really so pleased with the cooling blanket. Thankyou so so much grateful appreciated for the companies superb workmanship in mak... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Absolutely shocking delivery service, arrived 2 hours late at 10:00 p.m. at night with my mattress and dropped it off. Then I had another delivery guy knocking my door saying that he needed to take a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

​I bought two of these Silentnight Airmax 1000 mattress toppers 12 months ago—one double and one single—to add to our existing spring mattresses. ​It has made a massive difference to our sleep quali... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Colchonería
  2. Tienda de colchones
  3. Tienda de ropa de cama
  4. Tienda de muebles para dormitorio

Sobre Silentnight

Escrito por la empresa

Shop our winter bedding
winter bedding
just sleep®
assembly guides
guarantees
contact us

Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.

Silentnight's Customer Guarantee

Silentnight's Customer Guarantee

We work hard to ensure all our customers receive the highest levels of quality and support. Honesty and integrity lie at the very core of everything we do here at Silentnight. The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.

Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

9 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Ordered the pillow,the courier lost it.

Ordered the pillow,the courier lost it.
Rang several times to chase it up.
Another pillow was dispatched,by everi time overall was to long and an inconvenience.

5 de junio de 2026
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Respuesta de Silentnight

We sincerely regret the inconvenience caused by the lost delivery and the delay in receiving your pillow Carol. We are actively reviewing our courier services to prevent such issues.

Kindest regards
Jenny
Silentnight Brands

Valorada con 5 estrellas sobre 5

Really comfy mattress topper

Really comfy mattress topper. Helped me sleep on a hard bed.

4 de junio de 2026
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Respuesta de Silentnight

We're so glad our mattress topper helped you sleep comfortably Vicky and thank you for your feedback.

Kind regards
Sarah
Silentnight Brands

Valorada con 5 estrellas sobre 5

Airmax 3400 tower fan excellent

Bought Airmax 3400 tower fan It had good reviews and was best price compared to other retailers for same product. Swift delivery.
Excellent fan. In current heatwave it dropped bedroom temp from 32 down to 26 by leaving it on before going to bed. Leaving on during the night...for an hour at a time using the timer function dropped the temp to 24. Comfortable sleep ...even had to.pull covers on just before getting up.

25 de mayo de 2026
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Respuesta de Silentnight

We are so pleased to hear that you love your new fan, and that the Airmax 3400 tower fan has helped you stay cool during the heatwave. It's wonderful to know you're enjoying comfortable sleep! Thank you for sharing your positive experience Ruth.
All the best
Joanne
Silentnight Brands

Valorada con 5 estrellas sobre 5

Arrived on time

Arrived on time. Quality is good

25 de mayo de 2026
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Respuesta de Silentnight

We are so glad to hear you are happy with the quality and delivery.
Thank you for takin g the time to feed this back Linda.
Kind regards
Joanne
Silentnight Brands

Valorada con 5 estrellas sobre 5

It took away the heat re menopausal…

It took away the heat re menopausal sweats & extreme weather heat so really so pleased with the cooling blanket.
Thankyou so so much grateful appreciated for the companies superb workmanship in making this cooling blanket.
I will definately buy for my family if they need them.
Kind regards

1 de junio de 2026
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Respuesta de Silentnight

We are so glad to hear our cooling blanket has provided such comfort for you. Your kind words about our workmanship are truly appreciated, and we thank you for considering us for your family.

Kind regards, Louise at Silentnight Brands

Valorada con 3 estrellas sobre 5

Happy with the product and delivery

Happy with the product and delivery. Only problem was that an essential pack of screws was missing and it proved difficult to obtain replacements, although l eventually did. Staff on phone were very pleasant.

24 de mayo de 2026
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Respuesta de Silentnight

We're glad you're happy with the product and delivery. We apologise for the missing screws and any difficulty in sourcing replacements. We'll look in to this further.

Louise at Silentnight Brands

Valorada con 5 estrellas sobre 5

Recently claimed through the guarantee

I recently made a claim under the guarantee because my mattress had a dent in it. To be honest, I wasn't expecting much, but I was pleasantly surprised when I received a response just a week later confirming that a replacement mattress would be sent.

The whole process was straightforward and hassle-free. On the day of delivery, I was given a clear delivery window, the delivery team brought the new mattress upstairs, and they also took away the old one.

The service from Silentnight was excellent from start to finish. I was genuinely impressed and would have no hesitation in purchasing from Silentnight again in the future.

19 de junio de 2026
Opinión espontánea
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Respuesta de Silentnight

We are so pleased to hear about your positive experience with our guarantee process and delivery service. It's wonderful to know we could resolve the issue efficiently and that you would consider purchasing from us again. Thank you for your kind words!

Louise, Silentnight Brands

Valorada con 5 estrellas sobre 5

Best pillow I have ever bought

Best pillow I have ever bought, I gave 4 pillows away before this one , my son stole the CDB one off me which he says is fantastic answell so 5stars for both

31 de mayo de 2026
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Respuesta de Silentnight

We are so happy to hear our pillow is the best you've ever bought! It's wonderful that your son is also enjoying his. Thank you for your fantastic feedback Louise,

Kind regards, Louise at Silentnight Brands

Valorada con 1 estrellas sobre 5

The bed was damaged on delivery

The bed was damaged on delivery. I have contacted customers services and not received a reply.

30 de mayo de 2026
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Respuesta de Silentnight

We are sorry your bed arrived damaged and for our delayed response. We are looking into this now for you and will have the CX team get back to you asap

Louise, Silentnight Brands

Valorada con 1 estrellas sobre 5

Very poor

Very poor. Was told upon purchases that if item was unsatisfactory, it could be returned for a refund or an exchange as I spoke to customer service, unsure of the product to buy and they assured me of this as it was a lot of money. However, when attempted to return, they did not answer emails for weeks, and when they finally did, I was told that this wasn't possible

27 de febrero de 2026
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Respuesta de Silentnight

We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced with your return and the communication delays. Unfortunately, due to hygiene reasons, we are unable to accept the return of bedding once used and apologise we were unable to help further on this occasion.

Louise at Silentnight Brands

Valorada con 1 estrellas sobre 5

Missing order.

I still haven't received my order.

28 de mayo de 2026
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Respuesta de Silentnight

We're really sorry if your swatch hasn't arrived, this could possibly have been lost in the post, so just in case we'll send another out for you asap.

Kind regards, Sarah at Silentnight Brands

Valorada con 5 estrellas sobre 5

Mattress Topper

A good selection of mattress topper to select from, easy to order and delivered promptly. The topper is comfortable and breathable.

21 de mayo de 2026
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Respuesta de Silentnight

We are so pleased you found a great selection and that ordering was easy. We're delighted you're enjoying your comfortable, breathable topper.

All the best, Sarah at Silentnight Brands

Valorada con 2 estrellas sobre 5

Absolutely shocking delivery service

Absolutely shocking delivery service, arrived 2 hours late at 10:00 p.m. at night with my mattress and dropped it off. Then I had another delivery guy knocking my door saying that he needed to take a picture of it and get a code from me which I hadn't even been sent. He rang the customer service line which literally said that they were closed after 9:00 p.m. yet he was stupid enough to try two more times just in case they were open because you know that's how it works obviously 🙄, beyond incompetent

27 de mayo de 2026
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Respuesta de Silentnight

We sincerely apologise for the significant delivery delay and the confusion with the picture and code process Liam. This really isn't the service we expect for our customers and we will be reviewing this with the couriers to prevent such issues in the future. Thanks for your feedback.

Sam, Silentnight Brands

Valorada con 5 estrellas sobre 5

Bought a mattress at a major retailer…

Bought a mattress at a major retailer then found out it was twice the price from shop.silentnight, same mattress. This time went straight online, put in the size, picked the one I wanted and done. Delivered on time, removed the old one. Job done. And for a good price.

27 de mayo de 2026
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Respuesta de Silentnight

We are so pleased to hear about your positive experience with us! It's wonderful that you found the perfect mattress at a great price, and we appreciate your kind words Duncan.

Sam at Silentnight Brands

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