I thought I was entering a drawing for a stick vaccum ($11.42) (turns out to be a monthly subscription of $78.21 IF YOU DID NOT CANCEL WITHIN 48 HOURS!! What a. RIP OFF!! TRUSTPILOT HAS BEEN HAD! M... Ver más
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Consulta las opiniones de los clientes
Dig deap on exchanges and refunds before you buy!!! Son wanted these athletic shorts for weight training didn't fit right and looked funny. NO Refunds unless it's a defect on their part! Horrible cust... Ver más
If you train regularly, these shorts are a must. The liners basically act as a mild compression short within the outer short. If nothing else, the built-in phone holder in the inner shorts is fantas... Ver más
La empresa ha respondido
Initially I was very frustrated, the shipping was taking a lot longer than expected and while the customer service were apologetic I didn’t get much of an answer in the way of when my order would arri... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Functional Fightwear made affordable. We are a community dedicated to hard work, inspiring others, and rising above everything that holds us back from reaching our potential. No Ego - Just Grit.
Información de contacto
241 Brighton Rd, 15202, Pittsburgh, Estados Unidos
- (831) 226-1132
- info@apexrise.co
- shopapexfit.com
Finally received the order I placed. in…
Finally received the order I placed in November. Waiting over 4 months, received no answer to my inquiries. Quite a shame because the product is nice and seems to be of good quality. Would order more if shipping was timely.
2 de marzo de 2024
Opinión espontánea
Respuesta de Apex Rise
Hi Charles,
Good day to you.
We appreciate you for patiently waiting for the complete items to arrived.
We are sorry for the delay in getting the remaining item in your order. Upon checking here, the item was a pre-order thus it took some time for it to be shipped.
We want to thank you for your feedback. We will make sure to work on with our shipping timeframe so that you can get your order faster and enjoy our products.
Team APEX Rise
I ordered L shorts and got XL
I ordered L shorts which were marked as “in stock”. Took over a month to get them because they were actually back ordered. Once I received them, they were XL. I searched my emails to make sure I didn’t do a mistake and realized I had received an email at some point which said I would get XL even though I ordered L but not to worry because the size would be the same. They were not. They’re too big. Would’ve loved to buy new ones but am worried I’ll order Ls and still get XLs or order Ms and get Ms (which would probably be too small). Too bad because the shorts seem very nice and comfortable. Just not when you’re running and floating in them.
16 de febrero de 2024
Opinión espontánea
Respuesta de Apex Rise
Hi, Mike!
Good day to you. We are sorry for this inconvenience this might have caused you.
We always make sure to help our customers with their order and address any concerns you might have regarding the item.
Upon checking your order here, you ordered a size XL. Please know that we sent you an email so that we can further assist you with this matter and be a help to your concern.
We look forward in getting in touch with you regarding this. Our team will be hear to assist you with this.
Thank you!
Team APEX Rise
Love these shorts
Love these shorts! After wearing and washing multiple times I’m not seeing any degradation yet! Would recommend!
22 de febrero de 2024
Opinión espontánea
Respuesta de Apex Rise
Hi, David!
We are glad you enjoy using our shorts. It is our goal for the customers to receive quality products which you can use for long term.
We look forward to seeing you again in our order list.
Thank you for your support.
Team APEX Rise
Missing items
I had ordered 3 items as a Xmas gift in November.. it is now the beginning of February and only received one item. I keep emailing customer service who are nice enough, but never really give me any good reason why my order hasn’t arrived. Only that it will arrive….at this rate it just may be by next Xmas ..About a week ago I asked for a refund but they said they couldn’t do that because the items were shipped. This is getting tiresome to say the least.
4 de febrero de 2024
Opinión espontánea
Respuesta de Apex Rise
Hi Claudia,
We are very sorry for the inconvenience this has caused. This is not the experience we want you to have.
Please know that we have checked your order and the tracking number for the package that is in transit is now updated. We sent you an email about it.
We appreciate your patience in this matter and rest assured that we will not leave you behind. Thank you!
Team Apex Rise
Got the order but didn’t receive the…
Got the order but didn’t receive the mystery box that was advertised as part of the deal- buy 4 x pairs discounted with a mystery box. The work out shorts are great but the zipper on the back pocket is pretty cheap and not good quality. Wore 2 x pairs once and the zipper has come apart.
3 de febrero de 2024
Opinión espontánea
Respuesta de Apex Rise
Hi, Chris!
Good day.
We are sorry to hear about this. This is not the experience we want you to have. We always aim to deliver what our customers ordered from us.
Our team will get in touch with you so that we can resolve this as soon as possible.
Thank you!
Team Apex Rise
After over 5 weeks of waiting and…
After over 5 weeks of waiting and constant contact with customer service, I still have not received my order and do not have a complete tracking number. They just state that my order "should" arrive. Do not order from this company.
29 de enero de 2024
Opinión espontánea
Respuesta de Apex Rise
Hi Wilson,
Good day. We are sorry for the inconvenience this might have caused. This is not the experience we want you to have.
We understand the importance of receiving your items promptly thus we always do our best to improve our shipping timeframe. Sometimes there are several unforeseen circumstances such as worldwide delays and the holiday that passed that are out of our control but I assure you that we are always aiming to be better so that you will receive what you paid for.
Rest assured that we will not leave you behind in this matter.
Thank you for your patience.
Team Apex Rise
Shipping, Quality, Recommendation
I had two shipments sent out separately. The first one arrived quickly, the second one took some time since it appeared to have come from China. Not sure what happened with the shipping. One of the shorts received had the metal/plastic tip of the string only halfway seated and couldn’t be adjusted. I recommend that instead of a “gift” (headset that can be purchased on Amazon for $10) you throw in a shirt or another pair of shorts instead.
24 de enero de 2024
Opinión espontánea
Respuesta de Apex Rise
Hi Carlos,
Good day. Thank you for sharing your feedback. We are always eager to receive reviews from our dear customers as your review will definitely help us to improve our service especially the quality of the products we have.
We have warehouses around the world but I assure you that our products are designed in the US and we are always aiming to produce quality products. Please know that we are also working on our shipping time to avoid shipment delays.
Thank you for your trust.
Team Apex Rise
Trash Customer Service
Trash customer service. Placed an order four weeks ago, have been in continuous contact with Apex about the issues with tracking the order and have continuously asked them when I should expect them to resend my item and they have no useful information but that my order “should” arrive. What kind of company can’t resend a single item to a customer that is clearly never going to receive their order? I had the same issue with Elite Sports and they had absolutely no problem resending my order for me.
22 de diciembre de 2023
Opinión espontánea
Respuesta de Apex Rise
Hi, Maya!
Good day. We are sorry for the inconvenience this might have caused. There is currently delay with shipping and logistics. We are very sorry about that.
Upon checking your order, the package has been delivered already. We sent you the delivery details to your email.
Again, we apologize and we thank you for your patience in this matter.
Team Apex Rise
Terrible company
Terrible company. Took a month to even ship my items. And i still havent received. Would never recommend. Their excuse "sorry we are busy with other orders"
Edit: see their response below. Same they have been giving since i placed my order. Proving my point. Dont buy from them.
Edit 2- shorts arrived. They are ok, not worth the wait or the cost. Loose strings everywhere, and no mystery box as advetised. All in all worst online experience i ever had. Stay away.
11 de enero de 2024
Opinión espontánea
Respuesta de Apex Rise
Hi, Chad!
Good day. We are sorry for the inconvenience this may have caused.
Please know that we are working as fast as possible to make sure that orders will be shipped out. We just want to make sure that you will receive what you paid for.
There has also been a delay with the shipment because of the holiday that passed by but we assure you that our couriers are catching up with the delivery. Please allow longer shipping time for international shipping.
No worries, we will make sure that your order will be delivered and we will not leave you behind in this matter. We truly appreciate your patience.
Thank you!
Team Apex Rise
Good shorts, but recieved different material in 2 orders
Ordered a few pairs last year and have been really enjoying them. Shipping took a while but with international and from seeing other reviews I was expecting it (approx. 4 weeks in Canada). They are comfortable and I like the design. I'm giving a lower rate because I decided to order a few more and the material for the shell in the 2nd order seems much cheaper than the first -- Does not seem to be indicated anywhere on the website, and orders were made only a few months apart. They are both the exact same item (3.0) but somehow in the 2nd batch they are made of polyester rather than brocade, which feels less comfortable to me.
27 de diciembre de 2023
Opinión espontánea
Respuesta de Apex Rise
Hi Nick,
Good day.
Thank you for supporting our business. We appreciate your feedback regarding the experience you had with the shorts you received and we are sorry if you are not satisfied with the change we made. We are always eager to receive reviews from our customers as this will help us to know on where to improve and be better.
Thank you so much!
Team Apex Rise
DO NOT ORDER FROM THIS COMPANY!!!!
DO NOT ORDER FROM THIS COMPANY!!!!
THEY ARE SCAMMERS & steal your money and you never receive your product.
They will continue to say it’s “shipped” and the tracking information will show no scans from carrier and no movement.
They will not provide a refund even when you don’t ever receive their product. WARNING!!!
Will be taking them to small claims court.
There website is fraudulent!
9 de enero de 2024
Opinión espontánea
Respuesta de Apex Rise
Hi Daralyn,
Good day.
We truly apologize for the inconvenience this has caused. We take your feedback seriously. We understand that trust is very important in this business.
We are currently experiencing issues with shipping logistics especially with the holiday that passed by.
We want to assure you that we are doing our best to assist you with your concern. There may be some unforeseen humps along the way, but we will never leave you behind.
Our team will keep in touch with you regarding this.
Thank you!
Apex Rise
Amazing High Quality Clothing!
Amazing High Quality Clothing!
I have purchased 2 pairs of their Apex Training shorts (in pink and black) and one pair of their Apex Joggers. The joggers are an amazing fit, made of super comfortable material, and look very good. The Training Shorts are breathable, a very good fit, and the phone pocket is amazing for holding my phone during runs and workouts! I highly recommend. Shipping was also fast and free, which is hard to find in 2023.
5 de enero de 2024
Opinión espontánea
Respuesta de Apex Rise
Hi, Cal!
Good day.
We are very glad that you are satisfied with the items you received from our store. It feels like we have served our purpose. This is an inspiration for us to continue striving for the best.
We look forward in seeing you soon again in our order list and if you need any assistance, please do not hesitate to contact us because it is our goal as well to assist our customers in any concerns you have.
Thank you!
Team Apex Rise
Ordered a L
Ordered a L. They sent me a XL. Had to order a 2nd pair to arrive before Christmas because the XL was way too big. They sent another XL and will not let me return either pair. Very shady business stay away.
28 de diciembre de 2023
Opinión espontánea
Respuesta de Apex Rise
Hi Michael,
Good day. We are very sorry for the confusion and inconvenience this has caused. This is not the experience we want you to have.
As I can see here, one of our customer service representative is already in communication with you regarding this matter.
We will do our best to assist you with this concern. Again, we apologize and we will take your review to improve our service.
Thank you!
Regards,
Team Apex Rise
Great product
Great product, love the way they feel. Had a minor hiccup with a defect of a pair of shorts and they responded quickly and had my new pair out to me within a few minutes. Product is great but customer service was even better.
17 de diciembre de 2023
Opinión espontánea
Respuesta de Apex Rise
Hi Mike,
Good day!
We are glad that you are satisfied with the product and our customer service. We are always striving harder with this business so that we can assist you, our customers, in every concern that is raised. It is our aim to make our customer happy and make sure that the trust you have given us is worth it.
Thank you for trusting us with this order and letting us resolve this matter.
Have a great day!
Regards,
Team Apex Rise
I was sent the wrong sizes
I was sent the wrong sizes.
After contacting customer service, I am being given the run around and they have tried to convince me that it is the right size with the incorrect labelling inside the shorts. I have measured them to confirm. Now they are saying that they will investigate the issue? There is no investigation required, I have simply not been given the goods that I paid for. They will not issue a refund and have ignored my request to cancel the remaining items on the order.
Do not purchase from this company, they are a headache to deal with.
**Edit** Thanks for proving my point with your reply. They clearly didn't even read my review fully if they suggested I contact their customer service, I have already done that and they are being massively unhelpful.
30 de noviembre de 2023
Opinión espontánea
Respuesta de Apex Rise
Hi RH,
Good day.
Please accept our deepest apologies for any inconvenience caused by receiving an incorrect size of clothing. Your satisfaction is our top priority, and we understand how frustrating this must be.
We would be glad to assist you with this concern. Please know that you may reach out to us by sending an email to info@apexrise.co so that we will be able to better look at this issue. One of our customer service representative will assist you with this matter.
Thank you for raising your concern to our customer service team. Knowing that they have replied to you, I assure you that they are looking into this matter. I know that waiting must be frustrating for you and we are so grateful for the time you have given us to check this and rest assured that we will prioritize this.
Again, we apologize and rest assured that we will get to the bottom of this and we will not leave you behind.
Thank you!
Team Apex Rise
Love this company
They were super helpful when I had a problem. I think they really just want to put out a great product.
21 de noviembre de 2023
Opinión espontánea
Respuesta de Apex Rise
Hi, Braxton!
We are glad that you are happy with the assistance you got from our customer service team. Along with providing great products, we also aim to assist our customers with their concerns and address the matters they are inquiring about in the best way we can.
Thank you for giving us your trust and supporting us in this business.
Have a great day!
Team Apex Rise
A Mixture of Vanity and Function
If you train regularly, these shorts are a must. The liners basically act as a mild compression short within the outer short. If nothing else, the built-in phone holder in the inner shorts is fantastic. And, finally, if you have any vanity within your being at all, let me share that these shorts (and the white liners) make your legs look bigger. Please don't tell my fellow gym members that I like them for that reason. But, I do! LOL.
7 de noviembre de 2023
Opinión espontánea
Respuesta de Apex Rise
Hi, David!
We are very glad that you love the shorts you ordered from us. Your satisfaction is our priority and we are always happy to serve you. We want to make sure that the shorts will be functional to you, cater your needs when working out and of course, provide aesthetics every time you wear it. We really do appreciate your continuous support on this movement of ours.
We look forward to your future orders.
Thank you!
Team Apex Rise
Great Quality
The website was easy to use and the shorts arrived quickly and were exactly as advertised. My son loves them and I'll be ordering more for him for Christmas!
1 de octubre de 2023
Opinión espontánea
Respuesta de Apex Rise
Hi, K!
We always do our best to provide an easy but quality experience to our customers. We are glad that your son loves the shorts you ordered from us. The short surely serves as a great Christmas gift.
Thank you for trusting us and we look forward to seeing you soon again on our order list.
Team Apex Rise
Missing items no invoice with package
****UPDATED****Ordered 4 pairs of shorts and a black singlet/tank also got a free mystery box. It took about 4 weeks to get here, which is fine as it's international mail. Shorts are great and I would have given a 5 star review, but I'm missing my singlet and the mystery box. Was no invoice with package either, Not impressed. ****UPDATE****, did receive singlet 4 days later. Mystery box was an extra pair of shorts. Have to change my review on shorts. The shorts fit perfect, but I have a big issue with built in bike shorts.They are to loose and I have big legs, so if the shorts fit well I would expect the bike shorts to be a firm fit, and the fabric is very thin and flimsy. Had to cut it out cause it looks ridiculous.
24 de octubre de 2023
Opinión espontánea
Respuesta de Apex Rise
Hi, Adam!
Thank you for taking the time to share your feedback. We genuinely appreciate all feedback from our customers, as it helps us improve and provide a better experience. I'm sorry to hear about your recent experience, and I would like to address your concerns.
We apologized for the confusion caused by not receiving the complete items in your order. This is not the experience we want you to have.
Please know that your Apex Signature Tank is still in transit and the tracking number is sent to your email address. There might be delays for international shipment due to unseen circumstances but please know that we are always trying to improve the shipping time frame.
Kindly check your email as we have already replied to you regarding this matter. Once we receive the additional information needed, we can further assist you.
No worries, your satisfaction is of utmost importance to us and we will not leave you behind.
Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
Team Apex Rise
Great shorts
Great shorts. Fit true to size. Very versatile. Comfortable!
24 de agosto de 2023
Opinión espontánea
Respuesta de Apex Rise
Hi, KL!
Thank you so much for taking the time to leave such a wonderful review! We are glad that the shorts perfectly fit you and you are comfortable using them. Your support means a lot to us, and it's customers like you who motivate us to continually improve and provide the best products.
We can't wait to serve you again in the future!
Team Apex Rise
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