Première Avenue Opiniones 

90
•
TrustScore: 3 sobre 5

3,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Accueil assez décevant. La vendeuse nous autorise seulement à sentir trois parfums, alors que nous nous sommes déplacés de loin pour venir dans cette boutique. C’est dommage, car il y a pourtant de tr... Ver más

Valorada con 1 estrellas sobre 5

Do NOT order from this company. They promised a 10% discount for signing up for their emails, but I never got an email with a code, a response when asking for it, and it was never applied to my order.... Ver más

Valorada con 5 estrellas sobre 5

Placed the order yesterday, got today (within Europe). If you want to receive your Goods as soon as possible, please, use DHL EXPRESS. Well/safe packed. Got samples and also gifts from the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Second purchase from Premiere Avenue Purchased Maison Francis Kurkdjian Globe Trotter travel spray case at an amazing price, 20% less than other quality perfume outlets and also received 5 ni... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Perfumería

Escrito por la empresa

Established in Grenoble since 1998, our perfume store, entierly dedicated to niche fragrances offers the most beautiful brand of Haute Parfumerie such as Maison Francis Kurkdjian, Tom Ford, Editions Frederic Malle, Fornasetti, Cire Trudon, Laurent Mazzone Parfums, Santa Maria Di Novella etc... Première Avenue offers 80 brands of perfume niche, scented candles, care & beauty. The online store ships worldwide.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

90 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 16% de las opiniones negativas

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3,0

Todas las opiniones

(90)

29 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Second purchase from Premiere Avenue

Second purchase from Premiere Avenue

Purchased Maison Francis Kurkdjian Globe Trotter travel spray case at an amazing price, 20% less than other quality perfume outlets and also received 5 niche perfume samples.

Because price was over €79 delivery was free as it was in my possession in less than a week.

Will be using this niche perfume outlet again to purchase more parfum products and accessories.

First class service

26 de agosto de 2020
Opinión espontánea
Logotipo de Première Avenue

Respuesta de Première Avenue

Dear Andrew,

Thank you for your kind review.

All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.

Best regards,

Première Avenue team

Valorada con 5 estrellas sobre 5

5* customer service

5* customer service, brought a few gifts for my wife for her birthday, had a slight hiccup with delivery of items but in the end Charles & the team at Premiere Avenue made amends to my relief - decent delivery of items too considering overseas delivery, ordered 11th august, arrived in UK on the 15th, many thanks to the team, wife loved her present! 10/10

21 de agosto de 2020
Opinión espontánea
Logotipo de Première Avenue

Respuesta de Première Avenue

Dear Anel,

Thank you for your kind review.

All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.

Best regards,

Première Avenue team

Valorada con 1 estrellas sobre 5

My order had missing items

My order had missing items. I emailed them like 5 times and called them a couple of times. No one has responded. Someone I know had the exactly same experience so I guess they are a scam.
This is the only store that ignore all the messages and steal money. There are other great fragrance stores in Europe, so there is no reason to risk shopping here.

25 de junio de 2020
Opinión espontánea
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Respuesta de Première Avenue

Dear Miyu,

I cannot find any order on our website using this name.

We always answer to our valued customers and deliver all orders.

Alexandre - Customer Service Manager

Valorada con 1 estrellas sobre 5

I think I may have been ripped off by this company

I bought a perfume off this company recently on ebay recently, paying by PayPal, & was told that the 50 ml was not available, but that they had the 100 ml. I said I can't afford that, so would like a refund. I was told that it would be processed that day. 6 days later, & several emails since,with only one reply my money has still not been refunded. I will never do business with this company again, & suggest no-one else does. I frankly feel ripped off £65 due to some inefficient staff member.
I finally had a reply. 4 years later! I can't remember, but I'm sure that the company probably refunded me, or PayPal did. I never let situations like this go, I'm a terrier like that. I just hope they've reviewed their systems. I for one will never do business with them again.
.

24 de junio de 2020
Opinión espontánea
Logotipo de Première Avenue

Respuesta de Première Avenue

Dear Martin,

Even if I cannot find any order on our website using this name, I am really sorry that the ordered fragrance went out of stock.

That may happen and we always offer an exchange solution or refund.

Our valued customers always have the choice.

We also always answer to our valued customers.

Refund process should take up to 2 weeks, but we always proceed to any refund we have to do.
That is sometimes not quick enough for customers, but we always pay our due.

Kind regards,

Customer Service Manager

Valorada con 3 estrellas sobre 5

not so good

The wrong product was received, lack of response from customer service for the first week. After all they sent return label and in a month after making the order I've got my money back.

5 de noviembre de 2019
Opinión espontánea
Logotipo de Première Avenue

Respuesta de Première Avenue

Dear Julia,

I am really sorry that you had a bad experience with us.

We are working hard each day to satisfy our valued customers.

Unfortunately, sometimes things gone wrong.

We always care after fixing every issue for our clients.

Kind regards,

Première Avenue team

Valorada con 5 estrellas sobre 5

Generous samples

I got the fragrance I ordered with no problems, quickly, well wrapped. Prices are ok. But what's particularly great about Première Avenue is that I get a handful of samples of niche perfumes that it otherwise would be tricky to get to test. It is a good thing to be generous with.

5 de octubre de 2018
Opinión espontánea
Logotipo de Première Avenue

Respuesta de Première Avenue

Dear Customer,

Thank you for your kind review.

All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.

Best regards,

Première Avenue team

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