Shred Nations Opiniones 

410
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My job was handled by the Shred Nations affiliate in National City, CA. I found Kyle, the man who set up my appointment via my call to them, to be very pleasant and knowledgable. He was able to... Ver más

Valorada con 4 estrellas sobre 5

The woman who answered the call at almost 6;15 pm was patient and thorough even though the office was closing at 6:30. She let me know that the person who schedules the truck would probably call in... Ver más

Valorada con 5 estrellas sobre 5

My shredding needs are taken care of after my lovely communication with Dennis, who has been super kind, friendly and really professional. He offered all details, and provided fantastic advice and pri... Ver más

Valorada con 5 estrellas sobre 5

This process was so simple, and they came to my house! Before my husband passed away he did taxes for friends and families, and kept paper copies of the information. Because this was his business I... Ver más

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4,6

Excelente

TrustScore: 4.5 sobre 5

410 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(410)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Making appointment

Contacted Shred Nation via Google info. Sent them my info and received a call an hour or so later verifying what I needed done. A few minutes later I received another call and made an appointment.
All went very smooth. The reps I talked to were business like and also a delight to talk to. Haven't had work done yet.

29 de mayo de 2015
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not a good experience

Shred Nation assigned First Shred in Minneapolis to do a shredding job at my home. First Shred called me to ask some questions and schedule my job. The woman who I spoke with was very professional and gave me a date about 10 days away. Today was the day First Shred was to come. Since I hadn't been given a time range, I called the office at about 10 am. I was told that although I was on the schedule, the driver "had a problem" and that I would get a call back to give me a time.
It is now 5:36 pm. No call back from First Shred (although I did call them again and left a message) and I have now wasted an entire day waiting for the truck to come. Also, no call to reschedule. Really disappointing and very unprofessional.

29 de mayo de 2015
Opinión espontánea
Logotipo de Shred Nations

Respuesta de Shred Nations

Dear S. Mansfield,

We apologize that you did not hear from our local shredding service provider after originally scheduling service. We will share your feedback with our shredding partner in your area, and will encourage them to respond to inquiries with more urgency and to follow up on this matter. This sort of thing is not indicative of our service - even when unforeseen issues arise, it is not acceptable to fail to keep the customer in the loop.

We understand that the timely shredding of your sensitive documents is very important to both you and Shred Nations. When our local partners drop the ball - which is extremely rare - it reflects poorly on us and on them. We appreciate you letting us know about this. If you still have a shredding need, we'd appreciate a second chance to service you.

Sincerely,
The Shred Nations Customer Service Team
800-747-3365

Valorada con 4 estrellas sobre 5

Overall, we are happy

Overall, we are happy with service and the relationship we have with Shred Nations. I will say that the pricing for each lead is a bit high and we will be evaluating whether it is still cost-effective for us to participate in the program. More than 50% of the leads that we get from Shred Nations also come to us through a direct phone call.

29 de mayo de 2015
Opinión espontánea
Valorada con 2 estrellas sobre 5

Disappointed: Only One Quote

I was hoping to receive three quotes to allow a good comparison, but only received one. Their price seemed egregiously high, so I didn't book.

29 de mayo de 2015
Opinión espontánea
Logotipo de Shred Nations

Respuesta de Shred Nations

Dear Michael -

We apologize that we were only able to connect you with two local providers at the time of your request. Based on your star review, it appears that the second available document destruction provider in your immediate area did not reach out. You should have received an email with the information of the two providers. Our partners normally attempt contact within an hour of receiving your request. If you can let me know which provider actually reached out, I can determine who did not and inform them that you were not accommodated. We normally only provide you with two competing quotes for the size purge you requested. We are sincerely sorry if the options we provided did not meet your expectations. Please feel free to contact me directly if I can be of any further assistance or if you are still searching for a solution to your document destruction needs. We appreciate your feedback because we use it to continually improve service. Thank you.

Sincerely,

Erik Larsen
Shred Nations Customer Care
800-747-3365 x 214

Valorada con 5 estrellas sobre 5

FAST SERVICE

I emailed Shred Nations and less than 5 minutes later, I received a call from a prospective company to perform the task for me. They were VERY reasonable, so much so that I am not taking any other calls for this. Thanks Shred Nations

28 de mayo de 2015
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shred Nations -- Nobody Home?

I posted shredding needs on Shred Nations and, despite promises of multiple prompt quotes to address my shredding needs, heard from no one. It appears that I was wasting my time. Others should not make the same mistake.

28 de mayo de 2015
Opinión espontánea
Logotipo de Shred Nations

Respuesta de Shred Nations

Dear John -

Thank you for taking my call this morning so we could sort this out for you. It looks like you had two distinct, separate needs. One for a document destruction purge and the other for a hard drive destruction request. We erred by sending this as one single request and we apologize sincerely for our mistake. As I told you in our conversation, I will have a company contact you about the hard drive and I will have a LOCAL shredding provider call you about your document destruction needs.

I really appreciate your feedback as it allows us to quickly solve problems when they arise. We are a very efficient internet company, but it is our people who make us the best at what we do. Thank you for understanding that we too are human - more importantly - thank you for being kind enough to allow us the opportunity to correct this issue to your complete satisfaction. Keep in mind, as I explained on the phone, that if we are able to meet or exceed your expectations, we would appreciate it if you could revisit this Star Review to reflect our efforts to offer exceptional customer service. Let me know personally if you need anything else.

Best regards,

Erik Larsen
Shred Nations Customer Care
800-747-3365 x 214

Valorada con 5 estrellas sobre 5

Shred Nations Did Great

I appreciate that I got a very quick response with a recommended vendor, which was very helpful. The assessment for needs was accurate and the chosen vendor was very suitable for what we need to accomplish. Thank you!

28 de mayo de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Experience

It makes my life easier when you reach out and get me multiple quotes. Two companies reached out within an hour of my reaching out to you. And both reps sounded very professional and helpful

21 de mayo de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

jennifer at Shred nations was wonderful to work with and we had our quote within 5 minutes of our conversation!

This experience was like one stop shopping. I gave Jennifer at Shred Nations my basic information and within a minute or two she had already located three shredding contractors for me. Within five minutes after speaking with Jennifer two of the three contractors called me. This company is certainly customer focused and I would recommend them to anyone. Thank you.

21 de mayo de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Overall five stars!

The whole process was excellent from customer service with their quote, to the selection of the date and time and the on time service of the driver who kept me updated throughout the date as to his arrival time. Thanks for keeping the process painless.

20 de mayo de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service!

I called Shred Nations and explained my situation (12 bankers boxes at my residence) and they had two companies that could help me. One called within 5 minutes of my initial inquiry and had a mobile shredding truck in my area. From the time I placed my call to Shred Nations until the time the shredding was complete was one hour and 13 minutes. I would say that is Excellent Service!

19 de mayo de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service right off the bat...

I am calling around for quotes to dispose 175 boxes of documents and they contacted me back within minutes with a great quote and can do the service within my window of time! Excellent!

18 de mayo de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Terrific resource

I did not realize Shred Nation did not do the actual shredding. That said, they had very qualified and competitive companies contact me. one company did not have the credentials for confidentiality when i requested them but the other companies were polite, professional and priced well.

18 de mayo de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

Shredding on site?

I was under the impression that the company that came to do the shredding was to shred on site. Maybe I was mistaken. I was out of town, and I asked our front desk employee to watch a particular box being shred. When I came back in town, she let me know that they took all the boxes away to be shredded.

18 de mayo de 2015
Opinión espontánea
Logotipo de Shred Nations

Respuesta de Shred Nations

Dear Lauren -

Thank you for your feedback on your shredding purge. The majority of the time, Mobile On-Site service is used for these smaller projects. However many of our local providers may offer off-site shredding as an alternative to help accommodate scheduling conflicts or for better pricing options to you, the client. We at Shred Nations want to assure you that either option is just as secure as all our local providers subscribe to all local, State and Federal laws regarding document destruction. If you need a Certificate of Destruction for your records, I am sure the local provider would love to provide you with that documentation. If you have any other questions on this, please do not hesitate to contact me directly. Thank you again for letting us answer your question. If you feel this information satisfies your query, please note that you can re-visit your star review to reflect this update. Thank you.

Sincerely,

Erik Larsen
Shred Nations Customer Care
800-747-3365

Valorada con 5 estrellas sobre 5

Excellent!!!

This was quick and easy! I heard from 2 companies matched
to me immediately!

18 de mayo de 2015
Opinión espontánea

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