I am thrilled with my new shutters! The sales representative helped me choose the perfect material and color for my all house. The installation team arrived riaht on time, worked efficiently. and left... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Fantastic workmanship, the installer today so friendly and helpful. Left the place so clean and tidy after he finished.
Great service from start to finish. No pushy sales, nice product at all price levels. Fitted shutters look amazing! Thanks to Bogden who fitted them was timely, curtious and cleared up leaving room... Ver más
La empresa ha respondido
We had our shutters installed by Bogdan! Top service, top guy. Install went smooth and well and the shutters look great! 5 star .Will be reccommending to Family. Thank you.
La empresa ha respondido
Información sobre la empresa
Sobre Shutters Factory
Escrito por la empresa
Shutters Factory is a family-run business dedicated to offering our customers high quality plantation shutters since 2010. We manufacture, sell and install made-to-measure shutters that not only enhance the beauty of your home but also offer practical benefits such as privacy, light control and insulation, making them a functional and stylish choice for your home.
Whether you're looking to add a touch of elegance to your living room, create a cosy atmosphere in your bedroom, or simply add a layer of insulation to your home, Shutters Factory has got you covered with shutters made from New Zealand Douglas Fir wood, Ash wood, or composite materials; and in all styles: full height, tier on tier, cafe style, tracked or special shapes.
Información de contacto
Kingston Business Centre, Fullers Way S, KT9 1DQ, Chessington, Reino Unido
- 0148 392 3825
- contact@shuttersfactory.co.uk
- shuttersfactory.co.uk
5,0
Excelente
832 opiniones
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Very good service and very nice guy
Very good service and very nice guy
6 de julio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Jeannie,
Thank you so much for your lovely review!
We're delighted to hear you were happy with the service and that our fitter made such a positive impression. We'll be sure to share your kind words with the team.
We really appreciate your support and hope you enjoy your new shutters!
Good Shutters, poor service
The shutters themselves are good and the quality is exactly what we expected. Unfortunately, the installation let the experience down.
We paid for Shutters Factory to measure our windows, so we expected a straightforward made-to-measure installation. Before the installer started, I explained that our rooms had just been freshly decorated and carpeted, and I was concerned about dust and debris from any cutting. I was assured cardboard would be used to protect the rooms.
In reality, there was a significant amount of dust created while cutting wood and plastic, with little protection beyond pieces of cardboard. Dust sheets weren't used, and the vacuum wasn't used consistently or was not powerful enough to collect much of the debris. Dust was left throughout the rooms, including on our beds and our baby's cot, and I had to manually remove sharp plastic fragments embedded in our new carpet before vacuuming everything myself. My wife was heavily pregnant at the time, so the amount of dust was a particular concern.
Some of the shutters also needed to be trimmed on site because they didn't arrive in the correct size. The installer appeared frustrated by this and made comments such as suggesting the alternative was for me to "straighten the wall," despite this being a made-to-measure service. He was friendly for most of the day, but his attitude changed as the installation progressed.
There was also slight damage to our ceiling where one of the shutters was lifted into place. At the end of the job, I was asked to sign a form confirming there was no damage to the property. I felt pressured to sign despite knowing there had been minor damage.
The finished shutters look good, and the installation itself appears to have been completed well. My issue is with the cleanliness, care, and professionalism during the installation process. If you're considering Shutters Factory, I'd recommend scheduling installation before furnishing or decorating a room, or if anyone in the home is particularly sensitive to dust, as we weren't warned about the amount of dust and debris that would be generated or left behind.
2 de julio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Claw,
Thank you for taking the time to share such detailed feedback. We're pleased to hear that you're happy with the quality and appearance of your new shutters, but we're genuinely sorry that the installation experience did not meet your expectations.
We understand your concerns regarding the dust and debris, particularly given that your home had recently been decorated and your wife was heavily pregnant at the time. We also regret to hear about the damage to your ceiling and that you felt uncomfortable when asked to sign the completion form. This is certainly not the experience we aim to provide.
Your comments about the on-site trimming, cleanliness and communication have been noted and will be shared with the relevant teams so we can review what happened and improve our service going forward.
We appreciate you bringing these matters to our attention and value your honest feedback. If you haven't already been in touch with our customer service team, we'd welcome the opportunity to discuss your experience further and see if there's anything we can do to help.
Kind regards,
Shutters Factory Team
Respuesta de Shutters Factory
Hi Kevin,
Thanks so much for your review! We're delighted everything went smoothly and that you were pleased with how quickly and efficiently the job was completed.
Enjoy your new shutters, and thanks again for choosing Shutters Factory!
Bogdan was Friendly and efficient thank…
Bogdan was Friendly and efficient thank you
2 de julio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Karen,
Thank you for taking the time to leave us a lovely review!
We're so pleased to hear that Bogdan made such a positive impression. We'll be sure to pass on your kind words – he'll be delighted to know his friendly and efficient service was appreciated.
Thank you for choosing Shutters Factory, and we hope you enjoy your new shutters!
Very professional polite tidy &…
Very professional polite tidy & efficient. Thank you! Definitely recommend 😊
2 de julio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Dianne,
Thank you so much for your lovely review!
We're delighted to hear you found our team professional, polite, tidy and efficient. It's great to know you had such a positive experience, and your recommendation really means a lot to us.
Excellent company and product
Great service from start to finish. No pushy sales, nice product at all price levels. Fitted shutters look amazing! Thanks to Bogden who fitted them was timely, curtious and cleared up leaving room spotless, needless to say he fitted both my shutters quickly and professionally. Great company excellent customer service thoroughly recommend if you want shutters. 10 out of 10.
30 de junio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Cheryl,
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience from start to finish. It's great to know you appreciated our no-pressure approach and found the right shutters to suit your home and budget. We'll be sure to pass your lovely feedback on to Bogdan. He'll be delighted to hear that his punctual, courteous and professional service made such a great impression.
Very happy with fitter
Very happy with fitter
Very quick and helpful
On time
1 de julio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Carol,
Thank you for your lovely review!
We're so pleased to hear you were happy with your fitter. Being on time, helpful and working efficiently is exactly the level of service we aim to provide, so it's wonderful to know you had such a positive experience.
Great experience with shutters factory
Great experience with shutters factory. Measuring service and installation have been great!
1 de julio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Siraj,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you had a great experience with Shutters Factory and that both our measuring service and installation met your expectations.
We truly appreciate your support and hope you enjoy your new shutters for many years to come.
Bogan is a credit to your company
Bogan is a credit to your company. He was so polite, friendly and had a real can do attitude. He worked productively and you could see that he was very experienced. I would recommend Appeal to all my family and friends on the back of his service. Thank you so much
30 de junio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Thank you so much for your fantastic 5-star review!
We're thrilled to hear about your positive experience with Bogdan. We'll be sure to pass on your kind words to him – he'll be delighted to know his professionalism, friendly attitude, and dedication made such a great impression. We're proud to have him as part of the team.
Your recommendation means a great deal to us, and we're grateful for your support. We hope you enjoy your shutters for many years to come, and if there's anything else we can help with in the future, please don't hesitate to get in touch.
Installation was great
Installation was great. The fitter explained all the operations clearly.
29 de junio de 2026
Opinión espontánea
Respuesta de Shutters Factory
We believe great service doesn't end with the installation, so it's wonderful to know you had such a positive experience.
We truly appreciate your feedback and hope you enjoy your new shutters for many years to come. If you ever need any assistance, we're always happy to help.
Excellent workmanship
Excellent workmanship. Lovely guy. Very polite. Very friendly
25 de junio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi CJ and thank you for your wonderful review! We're delighted to hear you were pleased with the workmanship and that our installer made such a positive impression. We truly appreciate your kind words and support.
Very good service and efficient
Very good service and efficient
25 de junio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Tareq!Thank you for your kind review! We're delighted to hear you were pleased with our service and efficiency. We truly appreciate your feedback and thank you for choosing Shutters Factory.
Very punctual pleasant and friendly
Very punctual pleasant and friendly. Clean and thorough
25 de junio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Mrs Farley,
Thank you for your lovely review! We're delighted to hear you were pleased with the punctual, friendly service and the clean, thorough installation. We truly appreciate your feedback.
Respuesta de Shutters Factory
Hi Robert!Thank you for your wonderful review! We're delighted to hear you were pleased with both the service and the finished result. We truly appreciate your support.
My fitter was amazing
My fitter was amazing. Very friendly. Advise me on how to use everything. Happy.
23 de junio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Nazima and thank you for your lovely review! We're delighted to hear your fitter provided such friendly service and took the time to explain everything. It's wonderful to know you're happy with the result.
Excellent service from start to finish – very happy with the result
I’m really happy to share my experience with Shutters Factory, and I’m absolutely delighted with my new shutters.
From the very beginning, everything went smoothly. Andreas, who came to carry out the initial survey and measurements three months ago, was knowledgeable, helpful, and explained all the options clearly so I could choose exactly what was right for my home.
I also want to thank the lady who prepared my quote — I’m sorry I don’t remember her name, but she was friendly, efficient, and made the whole process clear and easy to follow.
Today, Andrew the fitter arrived and did an outstanding job. He was punctual, extremely professional, polite, and respectful throughout. He worked carefully, paid great attention to detail, and left everything tidy once he finished. The shutters look beautiful and are fitted perfectly.
I would happily recommend Shutters Factory to anyone looking for high-quality shutters and a reliable, friendly service.
23 de junio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Layla,
Thank you so much for your thoughtful and detailed review. It means a great deal to us to know that every stage of your journey—from the initial consultation through to the installation—met your expectations.
We're delighted that you love your new shutters and that our team made the entire process smooth, professional, and enjoyable. Thank you for your recommendation and for putting your trust in Shutters Factory. We hope you enjoy your shutters for many years to come!
Bogdan was very efficient
Bogdan was very efficient. He did an excellent job and was very tidy. The blinds look great. I would thoroughly recommend The Shutters Factory
22 de junio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Chris,
Thank you for your wonderful review! We're delighted to hear you're so pleased with your new blinds and the quality of the installation. We truly appreciate your recommendation and thank you for choosing Shutters Factory.
Very helpful and gave a good service
22 de junio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Thank you for your kind review! We're delighted to hear you found our team helpful and that you were pleased with the service. We truly appreciate your feedback and support.
Quick and very professional service
Quick and very professional service. Thanks
19 de junio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Valdemaras,
Thank you for your 5-star review! We're delighted to hear you were pleased with the quick and professional service. We truly appreciate your feedback and support.
Exceptional service from start to…
Exceptional service from start to finish. Fantastic quality shutters and rate was very competitive compared to other more well publicised companies. Would recommend highly.
1 de junio de 2026
Opinión espontánea
Respuesta de Shutters Factory
Hi Yvonne,
Thank you for your fantastic review! We're delighted to hear you were pleased with both the quality of your shutters and the service you received. We truly appreciate your recommendation and thank you for choosing Shutters Factory.
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