The buying process was made easy by the sales team who helped us through the process. The house turned out to be even better than our expectations with excellent sound proofing (our new home is semi-detached) and great underfloor heating. Any snags which have arisen have been promptly sorted out.

All in all we are delighted with our new home.

We moved into our “luxury” new home nearly a year ago, with hope and expectation that our new house would be everything we dreamed of; however, it has been anything but.

The past 12 months have been some of the hardest and most stressful, having to try and project manage Sigma Homes and the various trades to rectify over 400 snags/defects, and yet we are still far from finished trying to get our house to the correct standard it should have been finished to in the first place.

We understand that a new home will encounter snags/defects, but the sheer volume and size of many of these issues has been unbelievable. However, the worst part is how Sigma Homes have dealt with all of our issues - the way we’ve have to push, fight and argue so hard to simply get our issues addressed, the lies we’ve encountered along the way, the terrible organisation in arranging the trades and giving them the correct information, and the sheer lack of remorse from Sigma for everything they’ve put us through.

Many of our lovely new neighbours are experiencing the exact same issues with Sigma Homes. Like us, these are good, hard working people who thought they were buying a beautiful new home but yet have been subjected to some of the worst customer experience a consumer could ever face.

Sigma Homes believes it offers “stunning” luxury homes to its customers - this is far from the truth in our experience!

Good design and fittings of a reasonable spec. but heating system too complex.

Mainly used sub-contractors with consequent poor attention to detail for carpentry, electrics and plumbing.

Poor customer service with excessive waits to attend to snagging issues.

Our new home is cosy and comfortable and very well appointed. We have had good support for any snagging queries we had and the staff on site are always friendly and helpful.

We are very happy with the Sigma Home that we now have.
However, there were a number of issues that arose once we moved in - snagging - the bulk of which have now been sorted. It would have been better had these basic issues been sorted before we moved in as most of them were to do with either not finishing off properly or not even properly installed. Sigma could save itself a lot of extra work is this was dealt with at the build stage!

It's been nearly a year since we moved in and still the house is not finished to the promised specification and level of quality.
A truly disappointing experience and misaligned definition of luxury.

I have had a recurring issue with mould in my new build property (as has a neighbour on my development) since purchasing in 2020. Sigma homes have paid lip-service to rectifying the issue, but in general lack expertise to deal with issue. I am now having to make a formal complaint, and am seeking an independent to fix the problem which seems to result from a lack of quality control when laying the roof.

On top of this, I have had the front of the property dug up as Sigma incorrectly laid the drains.

The customer service team lack insight and are totally unhelpful.

In general, I think this is a company that build houses with a top quality finish but fail to pay attention to basic details behind the scenes. My neighbours have had issues with electrics, plumbing, heating as well as basic things like ventilation. Would not recommend purchasing from this builder. Expect better when purchasing from a top-end builder.

Too clumsy, clunky, leads me to believe your houses will be the same, gross, ugly and no style.

Great quality house builders and although we had a few teethng problems as you would expect, Sigma's after sales assistance has been first class.

There was no experience since no one replied

My parents bought a Sigma home. Completion was around six months late. When they moved in house was unfinished. They have tackled all the snags but has been down to my elderly parents to spot snags and get them done, often after a lot of feet dragging from Sigma and back and forth. Based on my experience I would avoid buying a home off plan if you can. Maybe Sigma no worse than anyone else but it was very stressful. Positives are location, design and general layout of development which is nice. Workmanship on finish was sadly lacking. Kitchen cheap with moulding on doors already failing. Same experience for most in the development.

The basis behind the development is good. There are some minor problems that just shouldn’t be there if things had been done properly

By building the houses correctly in the first place and not having to cause a lot of unnecessary anxiety and inconvenience to the residents