Signature Faucets Opiniones 

63
•
TrustScore: 2.5 sobre 5

2,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Customer Service was great . . .very responsive and polite. Unfortunately, the Imperium Touch faucet was a poor choice. After just over a year of use, the finish started to chip. The company was gen... Ver más

Valorada con 5 estrellas sobre 5

Looking beautiful and working amazingly, I absolutely love this Imperium Touch Kitchen Faucet in Matte Black and Brushed Gold. Seems like a good quality and the spray works great. My only complaint is... Ver más

Valorada con 1 estrellas sobre 5

Do not buy anything from Signature Faucets. Terrible return policy. Terrible customer service. They require a picture and then ignore all message and phone calls. They say, "we are processing your... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Yes the Imperium is my dream faucet and I am delighted 100% and yes I wrote a knee jerk review to Signature saying it didn't work after several hours grunting under the sink. It didn't. I was disguste... Ver más

Información sobre la empresa

Escrito por la empresa

Signature faucets offer unique accents and memorable statements involving kitchen and bathroom items. We pride ourselves on having products that are not just beautifully crafted, but are built to last.


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

63 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 80% de las opiniones negativas

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2,5

Todas las opiniones

(63)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Absolutely love my new bathroom…

Absolutely love my new bathroom waterfall faucet. Going to purchase a second one for the quest bathroom. High quality, fair price and great customer service. Highly recommend this company.

20 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely love our faucet from…

Absolutely love our faucet from Signature Faucets ! The finish is stunning and it is definitely the showpiece to our kitchen. We have received so many compliments on it and look forward to continue purchasing all of our faucets from this wonderful company.

2 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Good product

Good product. No issues with the faucet. The support could be better. The support was not helpful with finding the status and whereabouts of my package.

Update: the support requested I submit a review here to get $30 gift card. When I submitted their form to complete it, they said they do not know how to assist me.

“ Thank you for contacting Signature Faucets.
We have received your query however, we're not sure how to be of assistance. Kindly provide us with more details of your concern and we'll assist you further.”

Horrible company.

24 de febrero de 2022
Logotipo de Signature Faucets

Respuesta de Signature Faucets

Hi Nathan! Thanks for leaving us a feedback. We are sorry about the misunderstanding we understand the disappointment. Per checking, one of our managers directly kept in touch and issued you your gift card more than what it is expected to compensate the inconvenience. Nevertheless, we will take this feedback as a gift for us to improve in our service.

Valorada con 5 estrellas sobre 5

Yes the Imperium is my dream faucet and…

Yes the Imperium is my dream faucet and I am delighted 100% and yes I wrote a knee jerk review to Signature saying it didn't work after several hours grunting under the sink. It didn't. I was disgusted. I detached and reattached the wire connectors and that was it, it magically worked. Then the hose was popping off under the sink spraying everywhere because I put the gravity ball in the wrong spot. Hey I'm just a first timer and the instruction sheet wasn't great. The faucet is fabulous and luxurious and worth my learning curve in the end.

7 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superior Quality & Service

We just received the Discreeto kitchen faucet in gun black. It looks to be of excellent quality and will be a perfect match to our Blanco granite sink, cinder colour. Looking forward to everything being installed. I can't say enough about the outstanding service extended by Signature. Our shipment was held up at customs and they alerted me, assisted with the payment process and refunded me for all extra charges. I would definitely recommend this company for their quality innovative products, great pricing and their excellent customer service.

4 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Faucet works good

Faucet works good. Looks very nice. It replaced a Danze standard faucet. It came with a gasket that did not belong to the faucet. We discovered this after trying (unsuccessfully) to install the gasket. This gasket appeared to be located between the faucet and the countertop. But the faucet has it's own built in gasket. So, we discarded the extra gasket.

23 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

We bought the Backer deck mounted…

We bought the Backer deck mounted single hole faucet to use in our half bath and it’s beautiful! Such a statement piece. Well worth the money.
We also bought the imperium touch control dual function kitchen faucet. It goes so well our farmhouse sink. I had been eyeing these faucets for some time and decided to pull the trigger. So happy I did!

22 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Satisfied

This faucet was perfect for my powder room. It looks elegant and a definite conversation piece. Delivery was easy breezy.

19 de noviembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

DONT BUY!!

DONT BUY!!
I purchased a kitchen faucet and the soap dispenser.. neither worked! They DONT stand behind the product. There are no people to talk to when things go wrong, just some crazy email named Mary.. DONT do it, I lost $350 plus the cost of installation.
THIS WAS A $700 MISTAKE! Save yourself the problem and go to Home Depot

31 de octubre de 2021
Opinión espontánea
Logotipo de Signature Faucets

Respuesta de Signature Faucets

Hi Amy! We’re sorry to learn you had a less than ideal experience. Your feedback is valuable to us. While we stand behind our products, without any questions asked we offered you to return your order for a full refund. We sent you a free return label on October 19 and sent you another reminder to return your order 2 days prior to label expiration. The return was validated in a timely manner because we want to ensure that you'll get your refund immediately but the return label was never activated, which means you did not return the item. Our Return Policy states that a refund will be processed once we confirm receipt of your returned parcel, which you failed to do so as discussed. Please be reminded that we are constantly communicating the solutions we have for you so we can resolve your concern to your satisfaction. We also want to make it clear that it’s never been more important for us to offer an exceptional shopping experience – which includes providing friendly customer service! If there is anything else we can do, please don’t hesitate to reach out.

Valorada con 5 estrellas sobre 5

I order a signature faucet online and…

I order a signature faucet online and the experience could not have been better, I was kept up to date on every step of the shipping process all the way to delivery, After that it only got better as the faucet is beautiful and works like a dream add easy install and it’s a winner.

22 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

So far so good!

So far so good. The faucet is beautiful and feels well made. We have not installed yet, but plan on ordering a couple more faucets since they look so nice. Fast shipping and good price.

11 de octubre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Product is terrible

Product is terrible. Touch function doesn’t work. Faucet doesn’t even turn on and I had a plumber install it. Cheaply made. Faucet head is extremely loose and nothing you can do to tighten it. Overall cheap product, Save your money

17 de mayo de 2021
Opinión espontánea
Logotipo de Signature Faucets

Respuesta de Signature Faucets

Hi! We are sorry to hear about your your experience but we want to thank you for your feedback. Please know that we are always available to help. Kindly reach out to us via email with your order details so that we can further assist you and resolve your concern. We look forward to your message.

Valorada con 1 estrellas sobre 5

Buyer beware!

We had a kitchen faucet installed professionally. The plumber said he has seen terrible craftsman ship and warned us against installing this faucet. However we took a chance and installed it anyway. 2nd day we noticed a leak on the counter by the on off switch. Then the 3 rd day our hardwood flooring had come up under the sink from a leak below! 4th day more water has leaked to the basement!!!
What a nightmare!!!! Thousands in damage!
Then we tried to reach out for a return or refund and no reply!!
Please don’t purchase from this company.

15 de abril de 2021
Opinión espontánea
Logotipo de Signature Faucets

Respuesta de Signature Faucets

Hi Allison! We are sorry to learn about what happened! We can see that we responded to your email in a timely manner and provided you instructions and free label to return the item to us as per your request. As of this writing, a full refund has already been issued to your account. Nevertheless, our deepest apologies for the inconvenience this has caused. Should you have any concerns, please feel free to reach us back.

Valorada con 5 estrellas sobre 5

Beautiful Faucet!

Beautiful Faucet!! I received my faucet in a timely manner. It was the exact color I was hoping for. Sleek, modern, sophisticated look. A beautiful faucet overall.

29 de diciembre de 2020
Opinión espontánea

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