Silkara Hair  Opiniones 72

Respuesta de Silkara Hair

14 nov 2025

Hi there,

Thank you so much for your honest feedback — and for considering shopping with Silkara Hair!

We’re sorry the product details weren’t clearer during your browsing. You’re absolutely right — distinguishing between Remy human hair and synthetic options should be easier, and we’re actively working on improving this across our site.

To clarify: Yes, we do offer Halo extensions made with 100% Remy human hair, in addition to synthetic options. Some listings may not have clearly stated this yet, but we’re in the process of updating all product descriptions.

If you’d like help finding the right one, feel free to email us at info@silkarahair.com — we’d be more than happy to send direct links and help with colour matching too.

Thanks again for your helpful feedback, and we hope to welcome you as one of our happy customers soon!
👉 silkarahair.com.au

Warm regards,
Silkara Hair Team

Respuesta de Silkara Hair

Actualizada el 14 nov 2025

Hi Yesenia,

We’re truly sorry to hear that you haven’t received your order — we understand how frustrating that must be.

According to our system, the parcel was marked as delivered by the courier. In cases like this, we always guide customers to submit a claim through the shipping insurance provider we use to receive refund, which helps protect both our customers and businesses like ours. It’s definitely not our intention to avoid responsibility, and we’re here to help make this right.

It sounds like there may have been a misunderstanding in the process. Please contact us again at info@silkarahair.com with your order number, and our team will personally assist you in completing the claim or arranging a solution to ensure you’re not left out of pocket.

We’re committed to excellent customer service, and we want to resolve this fairly — just as we have for many other valued clients.

Warm regards,
Silkara Hair Team
www.silkarahair.com.au

Respuesta de Silkara Hair

Actualizada el 14 nov 2025

Hi Heather,

Thank you so much for your lovely review! 💖
We’re so glad to hear that your topper arrived on time and that you found it to be excellent value for money.

It means a lot to us when customers have a smooth and positive experience — we truly appreciate your support!

Warmest regards,
Silkara Hair Team
www.silkarahair.com.au

Respuesta de Silkara Hair

23 oct 2025

Thank you so much, Sue! 💕 We’re so happy to hear your human hair topper helped you feel more confident and arrived earlier than expected — that’s exactly what we aim for!

Discover our full range of 100% human hair extensions, including silk base toppers with bangs, clip-in extensions, halo extensions, and more — all designed for a natural, comfortable, and salon-quality look. Explore the latest styles and colours at silkarahair.com.au ✨

Respuesta de Silkara Hair

23 oct 2025

Thank you so much, Kate! 💕 We’re thrilled to hear you loved your Silkara™ Secret Hair Instant Curly Messy Bun and our fast service.

If you enjoyed this piece, explore our full range of 100% human hair and innovative synthetic material extensions, including silk base toppers with bangs/fringes, clip-in extensions, buns, ponytails, and halo styles — all designed for effortless beauty and a natural look. Discover more at silkarahair.com.au ✨

Respuesta de Silkara Hair

23 oct 2025

Thank you so much, Addi! 💕 We’re so happy you loved your Silkara™ Secret Hair Instant Curly Messy Bun and Silkara™ Hair Messy Curly Bun Top — they’re perfect for adding instant volume and effortless style.

We’re delighted you enjoyed our service and hair quality! ✨ Don’t forget to explore our full range of 100% human hair and innovative synthetic material extensions, including silk base toppers with bangs/fringes, clip-in/tape-in extensions, buns, ponytails, and halo styles — all crafted for a natural, salon-quality look. Discover your next favourite at silkarahair.com.au 💇‍♀️

Respuesta de Silkara Hair

4 sept 2025

Thank you for your feedback. After carefully checking our records, we could not find any email or previous conversation with you regarding this purchase. It appears this review may have been intended for another store.

We take pride in offering high-quality products and excellent customer service, which is reflected in the many positive reviews we’ve received from our verified customers. If you did purchase from us, we’d be more than happy to investigate and assist further — please contact our support team directly so we can resolve any concerns.

Respuesta de Silkara Hair

15 ago 2025

Hi Carmen,

Thank you so much for your kind words! We’re so glad to hear you’re happy with the hair extensions 💖

If you ever need help choosing your next style or colour, we’re always here to assist!

Warm regards,
Silkara Hair Team

Respuesta de Silkara Hair

2 ago 2025

Hi Jaymie,

Thank you so much for your kind words! 💖 We’re so glad to hear you had a great experience with both our product and customer service — that’s exactly what we aim for!

Your support truly means a lot, and we’d absolutely love to have you shop with us again anytime.

With gratitude,
Silkara Hair Team

Respuesta de Silkara Hair

20 jul 2025

Hi Caroline,

Thank you for your feedback. We’re genuinely sorry to hear you were disappointed with the initial colour of your product.

However, we do want to share the full story for the benefit of future customers: Before this review was posted, you reached out to us via email — and we responded promptly, offering to send you a new colour of your choice completely free of charge, no return required. You accepted this offer, and we immediately processed a replacement order with confirmation emails sent to you.

At Silkara Hair, we take customer satisfaction seriously and always go the extra mile to make things right — even when the original product was selected without a colour match consultation. We’re proud of our customer service and how quickly we act to support our customers.

We hope you’re happy with the replacement once received, and if you need anything further, our team is here to help 💖

Warm regards,
Silkara Hair Team

Respuesta de Silkara Hair

30 jun 2025

Hi Lacey,

Thank you so much for your lovely review! We’re honoured that you chose Silkara Hair for your wedding day — what a special occasion. 💍✨

It means the world to hear the extensions looked so natural and helped you feel perfect on such an important day.

Wishing you a lifetime of happiness and love! 💖

Warmest regards,
Silkara Hair Team

Respuesta de Silkara Hair

28 jun 2025

Hi Jessica,

Thank you so much for sharing your experience! We’re so happy to hear you love your hair extensions and appreciate the quality. 🌸

It’s wonderful to know that using synthetic hair feels better for you energetically — we hear this from quite a few customers who prefer that option.

Thanks again for taking the time to leave a review and for choosing Silkara Hair! 💖

Warm regards,
Silkara Hair Team

Respuesta de Silkara Hair

22 jun 2025

Hi Charlee,

Thanks so much for your review! We’re so glad to hear you were able to dye the extension to match your red hair — that’s awesome! 🎨✨

It’s great to know our products give you that kind of flexibility and confidence. We’d love to see how it turned out if you’re ever keen to share a photo!

Thanks again for choosing Silkara Hair 💖

Warm wishes,
Silkara Hair Team

Respuesta de Silkara Hair

4 jun 2025

Hi Kirrily,

Thank you so much for your kind words and ongoing support! We’re thrilled to hear that you’re loving your ponytail extensions and that they blend so seamlessly with your hair — and those compliments are well deserved! 😊

Your review truly means a lot to us. We often hear from customers privately how much they love their Silkara Hair pieces, but it’s usually only the unhappy experiences that get shared publicly. So, seeing your positive feedback here helps us more than you know.

We hope you continue enjoying your extensions, and we’d absolutely love to welcome more reviews like yours from our happy customers! 💖

Warmest regards,
Silkara Hair Team

Respuesta de Silkara Hair

3 jun 2025

Hi Julie,

Thank you for your feedback — we’re genuinely sorry to hear that you were disappointed with your order.

We always strive to balance affordability with quality, and while our products are priced to be accessible, we also aim to ensure they arrive safely and match expectations. The packaging is kept minimal to help reduce costs for our customers and lower environmental impact, but your point about presentation is noted and will be passed to our team.

As for the product not matching the photo, we’d love to investigate further. Sometimes lighting, screen settings, or styling can affect the perceived look. Please feel free to email us at info@silkarahair.com with photos and your order number — we’re happy to assist with a resolution.

Warm regards,
Silkara Hair Team

Respuesta de Silkara Hair

21 may 2025

Hi Renee,

Thank you for your review, though we’re sorry to hear about your experience.

After reviewing our records, we were unable to locate any email from you regarding this matter. However, we can confirm that you contacted us via our online chat, and we promptly responded with clear instructions on how to proceed with a return or refund.

We always encourage our customers to follow the return process outlined on our website to ensure a smooth resolution. If there was any confusion, we’re still happy to assist—please feel free to reach out again and we’ll gladly help finalise this for you.

Warm regards,
Silkara Hair Team

Respuesta de Silkara Hair

18 abr 2025

Hi Mie,

Thank you for your feedback, and we’re truly sorry to hear that the hair curler didn’t meet your expectations. While we aim to carefully source all our products, electronic devices can occasionally have issues — and we’re always here to make things right if that happens.

We’re glad we could resolve it quickly for you and appreciate your understanding. If you need anything else or have any questions in the future, feel free to reach out anytime.

Warm regards,
Silkara Hair 💕

Respuesta de Silkara Hair

8 abr 2025

Hi Norita,
Thank you so much for your 5-star review! We’re thrilled to hear you loved the quality of our products and fast deliveries. Your support means the world to us, and we’re so glad to have you as part of the Silkara Hair family 💕

With love,
The Silkara Hair Team ✨

Respuesta de Silkara Hair

7 mar 2025

Hi Jacq,

Thank you so much for your wonderful review! 💖 We’re absolutely thrilled to hear that our medium brown clip-in extensions helped you achieve the perfect volume for your wedding day! 👰✨ It’s amazing to know they held up beautifully—even on a hot day!

Wishing you a lifetime of love and happiness, and we truly appreciate your recommendation! If you ever need anything, we’re always here to help. 💕

Best,
Silkara Hair 🌸

Respuesta de Silkara Hair

7 mar 2025

Hi Melissa,

We’re sorry to hear that you weren’t satisfied with your extensions. Quality is our top priority, and shedding should be minimal, especially with proper care.

We’d love to understand more about your experience and help resolve this for you. Please reach out to our team at info@silkarahair.com so we can assist you further. Your satisfaction is important to us! 💖

Best,
Silkara Hair