Amber and Alex came to show me how the new updates facilitated label printing. They were patient and thorough in their explanations and where more than happy to answer all my questions. Top service, I... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
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Consulta las opiniones de los clientes
Always 5 Stars to Miro ! Silverfox labeling software is one of a kind but there are occasions where I need some assistance to locate a label or have a custom label made for us - thats where Miro and... Ver más
La empresa ha respondido
I contacted Customer Services and was quickly put through to Miro, who helped me set up one of our company’s existing labellers. He made everything straightforward, clear, and easy to follow. The who... Ver más
La empresa ha respondido
Amber has been brilliant to deal with. Easily contactable through various platforms to discuss anything. She makes ordering new labels easy and helps us understand which labels may be best for a spe... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Silver Fox is a leading manufacturer of cable, wire, and pipe labels for various sectors worldwide, including Rail, Data, Power, Construction, Renewable Energy, and Oil & Gas. Based in the UK, Silver Fox ships globally either direct or by their ever-growing network of distributors. Silver Fox is unique in the marketplace having its own in-house software and time-saving solutions developed and manufactured at the head office in Hertfordshire.
Información de contacto
Unit 2 Swallow Court, AL7 1SA, Welwyn Garden City, Reino Unido
- +44 (0) 1707 373727
- sales@silverfox.co.uk
- silverfox.co.uk
Miro was quite knowledgeable and…
Miro was quite knowledgeable and patiently took the time to walk me through the solution to the driver problem I was having. Then went further to help me get the new printer set up and running well.
7 de marzo de 2025
Opinión espontánea
Respuesta de Silver Fox
Hi Anthony!
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
The wonderful work of their thermal printer label.
The thermal printer label is great and wonderful.
5 de marzo de 2025
Respuesta de Silver Fox
Hi Taiwo Adebambo Molawa
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Order Placement
I placed my second order through Silverfox but had missed off one item and only realised after the order was processed. After speaking with Amber, she kindly added the missing item on and agreed the cost could be covered on future orders which was a great help.
28 de febrero de 2025
Opinión espontánea
Respuesta de Silver Fox
Hi Chris,
Thanks for your review. We appreciate it.
I'm glad to hear we could help. Amber is an excellent asset to the team, and we must say her customers love speaking to her.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
The Technical backup
The Technical backup was excellent as I was struggling to print barcodes.
After sharing my screen I was talked through the procedure.
All now good. barcodes sorted.
27 de febrero de 2025
Opinión espontánea
Respuesta de Silver Fox
Hi!
Thank you for your review. We really appreciate it.
I'm glad to hear that we were able to help you. The team works hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Exemplary
Support for our thermal ribbon printer from Silver Fox has been exemplary.
20 de febrero de 2025
Opinión espontánea
Respuesta de Silver Fox
Hi Anthony,
Thank you for your review. We really appreciate it.
I'm glad to hear that we were able to help you. The team works hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Excellent customer service
We have been using our Silver fox label printer for a number of years to produce cable ident tags. The product is fantastic. Its extremely easy to use and prints perfect idents every time, either as new tags or from an existing saved file.
On the few occasions we have had to contact the company the customer service has been first class - responsive, quick and very efficient. Excellent product, excellent team!
18 de febrero de 2025
Opinión espontánea
Respuesta de Silver Fox
Hi Hugo,
Thank you for your review. We really appreciate it.
I'm glad to hear that we were able to help you. The team works hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Smooth ordering Experience
Amber from sales was quick and efficient in addressing our needs for cable tags. We were advised on the correct type to use for our application.
20 de enero de 2025
Opinión espontánea
Respuesta de Silver Fox
Hi Vishakh
Thank you for your kind review. We really appreciate it.
I will pass your feedback on to Amber
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great customer support team
Great customer support team! Very supportive and quick with their replies and accurate solutions.
13 de enero de 2025
Opinión espontánea
Respuesta de Silver Fox
Hi Osama
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
I reached out for support on how to…make a certain type of label
I reached out for support on how to create a specific label format and Miro W. responded back promptly to my request. He was excellent to deal with as there was some back and forth until I was able to do what I wanted to do. I highly recommend this software based on the support I have received from Miro.
24 de diciembre de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi!
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great experience working with Dom in…
Great experience working with Dom in getting labels printed in a timely manner for our project. Would recommend working with Silver Fox!
20 de diciembre de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Mitchell,
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Dom.
If you need to book any free-of-charge training or support to get even more out of your solution, please let us know.
All the best
Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Respuesta de Silver Fox
Hi Anastasios,
Thanks for your review - we really appreciate it.
Don't forget that you can book free of charge training on printing the labels with our support team.
10 minutes of training could save you hours in the long run—contact us to book it.
All the best
Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
What a great family run business!
Words cant describe how much this company helped me at the launch of my business, They are genuine and more importantly put themselves in the customers shoes which is rare these days.
If you want to work with a company who is loyal and offer superior quality go to Silver Fox!
11 de noviembre de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Andre
Thank you for your review. We really appreciate it.
I'm glad to hear that we were able to help you. The team works hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Miro Wachulski was excellent he helped…
Miro Wachulski was excellent he helped guide me through this program with no issues. He made it very easy to follow directions very big help much appreciated.
Thank you
26 de noviembre de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Derek
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Miro was really great at assisting with software update
Miro was really great at assisting with an issue I had with a software update
18 de noviembre de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Mark
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Excellent customer service
Excellent customer service. Attention to detail was brilliant.
18 de noviembre de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Chris
Thanks for your review - we really appreciate it.
Don't forget that you can book free of charge training on printing the labels with our support team.
10 minutes of training could save you hours in the long run—contact us to book it.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great customer service
I enjoy working with the SilverFox team. Their pinter is an excellent addition to our company workflow. Miro is very communicative and ready to help promptly. Getting support when I need it is precious to me because it allows a working day to go smoothly. Thank you, Miro, for the training and all the support.
I am looking forward to working with you and Amber again.
13 de noviembre de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Oksana
Thank you for your kind review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro and Amber - they are both fantastic assets to the team.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
License Move Between Computers
Moving to a new computer did not start out good by myself so emailed SilverFox at 09:00. Got a response from Miro Wachulski at 09:20. We setup a Teams call at 9:45 and everything was up and running within 5 minutes. Excellent job and keep it up...
7 de noviembre de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Peter
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage. It's brilliant to see those time stamps on there showing just how quickly the team responds to queries. They are targeted on these metrics, so I will pass your feedback on to Miro.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Thank you Miro Wachulski!
Miro Wachulski assisted me very well with my issue with the LabelFlex software licensing.
24 de octubre de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Jon
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Miro fixed my problems!
I was having some issues with the printer so Miro gave me a technical lesson on how to setup the machine and print the labels we require! I was really impressed with the help Miro gave me and he spent time showing me a number of different useful ways to use the software for various bits of equipment I will need labels for.
24 de octubre de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi John,
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro.
If you need to book any more free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
New Software has Bugs!
Used silver Fox labels for many years with same software on a PC but had to upgrade to the latest software when upgraded PC. Problem after problem then arose and ended up discovering that the new software had a major bug in it (well at least 1 I know of)!
Miro did find it and offered a quick get-around fix but it seems apparent that the new software is not properly tested. Not impressed Silver Fox!
11 de octubre de 2024
Opinión espontánea
Respuesta de Silver Fox
Hello, Pete.
Thank you for taking the time to share your experience. We're glad you reached out to our support team, and I’m pleased that Miro was able to assist and resolve the issue with a same-day fix. I’ll be sure to pass on your thanks to him.
The software in question is a third-party solution we originally developed in 2011 for another company, along with a matching label range. The label templates you’re referring to were withdrawn by our client in 2018. When we introduced an updated software version in 2021, we chose to include these older, now obsolete templates to support customers who still rely on them, even though they were no longer required for the new software. This update included a range of changes, such as compatibility with Windows 11, support for 4K screens, a refreshed user interface, and functional improvements with help videos—all of which required significant additional work to adapt these legacy templates.
Bringing these older templates into the updated software came with certain limitations, as you noticed, such as the inability to select specific print lines or control line numbers on the older, withdrawn templates. We faced the choice of either omitting these templates entirely or bringing them forward with some reduced functionality. We opted to include them for continuity, even though some features would not be fully supported on these legacy templates.
We’ve also introduced various updates and developments over the last 13 years, all aimed at enhancing your labelling experience. When you reached out to us on 10 October, Miro was able to provide a quick modification to help address the specific limitations you encountered on the same day, and we followed up to ensure everything was running smoothly.
We understand that these issues may have been frustrating, and we’re here to help. Please don’t hesitate to reach out directly on 01707 37 37 27 or at support@silverfox.co.uk if there’s anything further we can do.
Thank you once again for your feedback. We’re committed to supporting you now and into the future.
All the best,
Alexander Michaelson - Head of R&D and Support
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
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