Good price, quick collection etc. Better prices than "big retailers". Staff was friendly and helpful, there was no waiting time and everything was smooth and stress free. They didn't had one specific... Ver más
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Consulta las opiniones de los clientes
From ordering online and telephone call following order to confirm cut lengths etc etc. Covers have been 100% on point. Polite, friendly and professional on the phone and delivery driver was exce... Ver más
La empresa ha respondido
Good price, delivery date was as email stated. Delivery driver managed to deliver over my garden wall, which was really good. Saved me a load of carrying and time. Only down was, being public, it wo... Ver más
La empresa ha respondido
Online order for ballast, aggregate and cement. Slight glitch with the postcode but Geoff at Portsmouth fixed this over the phone. Polite, helpful, friendly. Delivery 2 days later, truck driver m... Ver más
La empresa ha respondido
Información sobre la empresa
- Maderera
- Tienda de hágalo usted mismo
- Tienda de puertas
- Tienda para la reforma del hogar
- Servicios de paisajismo y jardinería
- Tienda de insumos para paisajismo
Escrito por la empresa
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Información de contacto
Quarry Lane, PO19 8PE, Chichester, Reino Unido
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Excelente
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Efficient and a very helpful delivery…
Efficient and a very helpful delivery with a smile
20 de abril de 2026
Excellent customer service
Excellent customer service, really friendly and approachable staff :)
9 de abril de 2026
Excellent team at Billingshurst NYE
Excellent team at Billingshurst NYE. So helpful and informative, and very kindly lifted and checked my delivery on my behalf
15 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you for your review, Gary! We’re delighted to hear that you found our staff friendly and efficient, and that you were pleased with our product range. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Speedy and efficient service
8 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you for your review, Colin! We’re pleased to hear you found our service speedy and efficient. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Good price
Good price, quick collection etc. Better prices than "big retailers". Staff was friendly and helpful, there was no waiting time and everything was smooth and stress free. They didn't had one specific item in stock, but they offered me relevant replacement, and the difference refund was processed quick and without any issues. Clearly recommend.
7 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you for your great review, Adrian! We’re delighted to hear you found our prices competitive and the collection process quick and stress-free. It’s also great to hear the team were friendly and helpful throughout.
We’re pleased we were able to offer a suitable replacement for the item that wasn’t in stock and that the refund was processed quickly and without issue. We really appreciate your recommendation and look forward to helping you again soon! Many thanks, Olivia.
Poor timber, confusing ordering
Confusing online order system which makes you pay by metre for a click and collect product they don't actually sell by the metre. The men in the shop were jolly about it and cut everything to length, let me have the off-cuts for free and helped me carry it all out. However I should have checked the timber (PAR in various sizes) more thoroughly because when I got it home a good half of it was warped and quite difficult to work with, and two boards had splits.
10 de marzo de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you for your feedback, Mark, and we’re sorry to hear about your experience.
We appreciate your comments regarding the online ordering and understand how this may have been confusing. We’ll pass this on as we’re always looking to improve the process for our customers.
It’s great to hear the team in the branch was helpful in cutting the timber and assisting you. However, we’re sorry that some of the PAR timber did not meet the expected standard. This is not what we would expect, and we’ll raise this with the team to review our quality checks.
We would always encourage customers to contact the branch if there are any issues, as the team would be more than happy to help resolve them as quickly as possible. If you would like to discuss this further, please get in touch with our Brighton branch; they will be happy to assist.
We appreciate your feedback and hope to provide a better experience next time.
Many thanks,
Olivia
From ordering online and telephone call…
From ordering online and telephone call following order to confirm cut lengths etc etc. Covers have been 100% on point. Polite, friendly and professional on the phone and delivery driver was exceptional. Coming at a time that suited an awkward delivery area and parking in such a way as to minimise delays.
Quality of product was as expected and glad we went with Covers over other more local companies.
Will be using again and happy to recommend.
16 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you for your fantastic review, Ron! We’re delighted to hear that everything from ordering online to the follow-up call and delivery went smoothly. It’s great to know the team were polite, friendly, and professional, and that the driver accommodated your delivery so thoughtfully.
We’re also really pleased you were happy with the product's quality and chose Covers over other local suppliers. We truly appreciate your recommendation and look forward to helping you again in the future! Many thanks, Olivia.
Great product great service.
16 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you Roger for taking the time in leaving this review. Glad to hear you was happy with the service. Many thanks. Ben
Always receive a great service quality…
Always receive a great service quality materials fast delivery and brilliant delivery driver got my delivery just where I wanted it Thank you again
13 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you David for this excellent review. Glad to hear service and matrials was all to your liking. Many thanks for your order. Ben
First class on line service to use.
First class on line service to use.
Very helpful staff at depot when goods collected.
14 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you Keith for this excellent review. I will make sure the branch is made aware of your comments. Many thanks, Ben
Respuesta de Covers Timber & Builders Merchants
Thank you for your review, Lucy! We’re pleased to hear you found ordering easy and delivery quick. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Great service!!
Great service i ordered online but checked with the local depot re delivery . they were very helpful and provided a delivery date. they phoned ahead to say they had an earlier slot which was fine for me. delivery driver was curtious and timely. would definitely use again
13 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you for your fantastic review, Devlin! We’re delighted to hear you had a great experience, from ordering online to the support from your local depot. It’s great to know the team kept you informed, offered an earlier delivery slot, and that the driver was courteous and on time. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Extremely helpful customer…
Extremely helpful customer service,prompt delivery,helpful driver. Everything perfect 👌 thanks
13 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you for your fantastic review, Stephen! We’re delighted to hear our customer service, delivery, and driver all met your expectations. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Perfect delivery
Clear communication about delivery timing, very experienced driver - made my life very easy.
13 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you for your review, Andrew! We’re delighted to hear that the clear communication and experienced driver made your delivery smooth and easy. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Order done and delivered as agreed…
Order done and delivered as agreed great driver put right where I needed the goods thank you
13 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you for your review, Richard! We’re pleased to hear your order was completed and delivered as agreed, and that the driver placed the goods exactly where you needed them. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
A bit disappointed they could not…
A bit disappointed they could not deliver in the 2-3 days it said on website
13 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you for your feedback, and we’re sorry the delivery timeframe was longer than you were expecting.
I understand someone from the Chichester team called you to confirm your delivery date. We are currently experiencing a very busy period, and our team do contact customers after ordering to make them aware that delivery may not always be within 2–3 days during these times.
We really appreciate your patience and understanding, and we will pass your comments on to the team.
Many thanks,
Olivia
Respuesta de Covers Timber & Builders Merchants
Thank you for your review, Richard! We’re pleased to hear you found our service good and the website easy and useful for ordering. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Drivers extremely helpful.
Driver must helpful.
Transport office also very helpful.
Both covers and nyes drivers are polite,helpful and easy to deal with.
12 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you for your review, Stephen! We’re delighted to hear our drivers and transport team were so helpful, and that both Covers and NYEs drivers were polite and easy to deal with. We really appreciate your feedback and look forward to assisting you again soon! Many thanks, Olivia.
All the staff I spoke to were very…
All the staff I spoke to were very helpful and friendly.
1 de abril de 2026
Respuesta de Covers Timber & Builders Merchants
Thank you for your review, David! We’re delighted to hear all the staff you spoke to were helpful and friendly. We really appreciate your feedback and look forward to assisting you again soon! Many thanks, Olivia.
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