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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Again... service at it's best! Silvermine is my go to for all Japanese pokemon products for the simple reason of, great service with hassles, product always arrive in top condition. The shipping has... Ver más

Valorada con 5 estrellas sobre 5

I’ve been using Silvermine for around 1 year now. Never fail to impress and deliver. Delivery is always super fast; you can tell how hard they work by the speed of shipping, outstanding customer s... Ver más

Valorada con 1 estrellas sobre 5

Owner made it extremely difficult to return items. Refused a local drop off, had to pay £12 to post it back. Currently making a section 75 claim against them as they haven't refunded me all the mone... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Shipping was really quick and came packaged nicely. Only ordered one booster box of Raging Surf and got the Groudon AR and Rika SAR, so safe to say these guys aren't ripping open boxes and weighing st... Ver más

Información sobre la empresa

  1. Tienda de intercambio de cartas coleccionables

Escrito por la empresa

We are located in Birmingham, specialized in sealed Japanese Pokemon, Weiss Schwarz and One-Piece trading card products.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

98 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic Experience

Shipping was really quick and came packaged nicely. Only ordered one booster box of Raging Surf and got the Groudon AR and Rika SAR, so safe to say these guys aren't ripping open boxes and weighing stuff! I'm gonna be addicted to ripping Japanese packs and have already ordered from here again and will be using them in the future.

23 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

no communication!

Have sent multiple emails and multiple calls to this company including leaving voice messages! no reply to any of it ! the order i originally made shows up differently after purchase! in my confirmation email! i NEED IT CHANGED BUT NO ONE WILL ANSWER! (avoid!) also its been a week and even thought its the wrong order i still haven't even received the wrong one let alone anything at all

1 de julio de 2024
Opinión espontánea
Logotipo de Silvermine

Respuesta de Silvermine

Hello there

We do not have any direct line for order enquiry! Please send us your order details to sales@silvermine.app we are happy to make this right for you!(Plus small gifts as well)

I.e. Please try using different email address this time as normally we respond all emails within 48 hours.

Valorada con 3 estrellas sobre 5

Communication Iusses

Review updated - My original view was that potentially this was a scam site due to no response to emails or whatsapp messages until i suddenly got a tracking notification 3 days later and a response to this orginal review.

Upgraded to 3 stars as items have arrived safe and sound but other than a comment on here there was still a lack of communication, on top of that i got a random refund the following day for one of the booster boxes i ordered with no explanation and my original order still showed 3 booster boxes being sent out from that original order.

Unfortunately you lost me a customer completely now given no communication i might have to pay a slightly higher price elsewhere but at least i know when ordering if i have any questions other companies seem to be quick to answer.

My suggestion and recommendation to you is to ensure that you have a way of communicating to your buyers, especially if there is going to be delays and even more if your cancelling part of an order thats been placed.

If there are issues on shipping delays because something is happening like a warehouse move then communicate that on your site, not everyone uses social media like facebook or instergram i cam across your site on Google when researching prices.

24 de junio de 2024
Opinión espontánea
Logotipo de Silvermine

Respuesta de Silvermine

Hello there,

Both of your orders (from 24th June 2024 & 25th June 2024) are ready to be picked up tomorrow, we are currently having a longer processing time comparing to our normal shipping schedule. And we have just realized both of your email has fallen into junk box ( and we have permanently suspended our company Whatsapp) . Sorry for not getting back to you earlier.

P.S. All reviews here are genuine ;)

Valorada con 5 estrellas sobre 5

Fantastic UK Card seller!

Fantastic UK Card seller!
I normally only buy from Japan but Silvermine had good prices so I decided to go with them. It was much more practical and I didn’t have to pay for shipping.
Received my item on the day of its release! Well packaged, thanks.

25 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really impressed!

I've made several orders of Japanese Pokemon booster boxes and each time the boxes arrive quickly, with great packaging in mint condition. The prices are the best I've found in the UK, and free shipping. Best place for Japanese/Chinese Pokemon boxes in my opinion! Keep it up guys!

14 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have used this company a few times…

I have used this company a few times now. i had a small issue with my latest order, Not their fault in any way but the customer service and understanding shown by Simon was phenomenal. Very fair and reasonable company to deal with. Thankyou

20 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Always happy

Bought from them a couple of times now, amazing as always. Safe and secure packaging and quick deliveries!!!

4 de marzo de 2024
Valorada con 5 estrellas sobre 5

Amazing!

Fast delivery and came well packaged!
5 stars! Just ordered another wild forces booster box hoping to pull the SR and AR gengars I need

8 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing

Amazing company, I got great cards and they came in less than 3 days. I absolutely recommend. They were also a lot cheaper than anywhere else in the uk and because I got free delivery. I never review anything but this was so amazing I had to :)

25 de enero de 2024
Valorada con 1 estrellas sobre 5

Order only partly received …

Ordered 3 boxes of Pokémon cards to two different address. Only one box shows up , I contact support and speak to Simon who assures me I will have the two boxes shipped out the next day to my correct address. It has now been over a week and still no show of my missing order items.

26 de diciembre de 2023
Valorada con 5 estrellas sobre 5

Great

Great! Authentic sealed products. Rapid delivery. Solid packaging. Great price.

29 de diciembre de 2023

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