Completely ruined two boys birthday by cancelling the event and emailing the wrong address. No phone call nothing I am furious with the incompetence of the customer services. We travelled a long way... Ver más
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Consulta las opiniones de los clientes
Excellent experience in booking my F1 tickets. Needed to exchange a paid ticket for a carers ticket and arrange disabled platform viewing. Katie was really helpful in working through the process, she... Ver más
I had seriously messed up in my hast to buy tickets for my elderly parent. Not knowing anything about motor racing of any sort I purchased what I thought was silverware F1 tickets. It wasn't until I t... Ver más
I purchased my tickets through the AMEX early access sale, but had an issue with my transport ticket so I raised a ticket through their support page. Within a couple of hours I had a clear and... Ver más
Información sobre la empresa
Escrito por la empresa
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Información de contacto
JBC Silverstone Circuit, NN12 8TN, Silverstone, Reino Unido
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 94% de las opiniones negativas
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Silverstone Greed
Bought tickets with camping at Woodlands for Silverstone. Unfortunately, the husband had a mini stroke so we couldn't make it. We weren't allowed to defer the tickets until the following year nor are you allowed to sell your tickets on to recover some of the financial loss, but you can give them away 🤷♀️ - just goes to show the vindictive attitude of this venue. The husband has been attending Silverstone for 10+ years and has said never again, we didn't buy ticket protection as we never in a million years believed my husband would have a stroke. We were in the process of buying multiple UK travel insurance, unfortunately, we didn't get chance before he had the stroke.
Luckily not everyone is greedy and unsympathetic as Silverstone, as Camping and Caravan have deferred our holiday, Shell Bay St Elie have done the same and Beecraigs Linlithgow have given us a refund, that's all without insurance, customer service at it's best.
1 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your feedback. We’re very sorry to hear about your husband’s stroke and hope that he is making a good recovery.
As the booking did not include booking protection, we were unfortunately unable to offer a cancellation, refund, or deferment in line with the terms and conditions agreed at the time of purchase. We appreciate that this was not the outcome you were hoping for and understand your disappointment.
We were, however, pleased to hear that you were able to share your tickets with friends who could attend and make use of the booking.
Thank you for taking the time to share your experience, and we wish your husband all the very best for his continued recovery.
No one answering the telephone nor an…
No one answering the telephone nor an existing voice mail service! No one answers to emails either!!
We purchased a voucher online for a driving experience, how will we ever get a date for it?? Just very bad management of customer requests!
27 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your feedback. We’re sorry to hear about your experience.
Please note that we do not offer an incoming telephone line for Customer Services. To ensure enquiries are tracked and routed to the correct team, all support requests must be submitted through our online enquiry form: https://help.silverstone.co.uk/hc/en-gb/requests/new.
If you have already submitted an enquiry and are awaiting a response, our team will review it and respond as soon as possible. Our team can provide guidance on how to book your Driving Experience, however you are also able to follow the booking instructions provided with your voucher.
Thank you for taking the time to share your feedback.
Fast and efficient response to my…
Fast and efficient response to my enquiry and everything explained very well.
23 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your review. We’re delighted to hear that your enquiry was dealt with quickly and efficiently and that the information provided was clear and easy to understand.
Providing fast, informative, and helpful support is exactly what we aim for, so it’s wonderful to know we could assist.
Thank you again for taking the time to share your feedback.
Impressed with how quick my query was…
Impressed with how quick my query was dealt with.
26 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your review. We’re delighted to hear that your query was dealt with so quickly and efficiently.
Providing prompt, helpful support is exactly what we aim for, so it’s wonderful to know we could assist and leave such a positive impression.
Thank you again for taking the time to share your feedback.
MOTO GP VIP PARKING …
I enquired about parking for our up and coming trip to the Moto GP as we have hospitality and they responded very quickly with all the answers i needed
very good
24 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your review. We’re delighted to hear that our team was able to respond so quickly to your MotoGP parking enquiry and provide all the information you needed regarding your hospitality package.
Providing clear, helpful information and prompt support is exactly what we aim for, so it’s wonderful to know we could assist.
Thank you again for your kind feedback, and we hope you have a fantastic time at MotoGP.
Great service with a quick reply time
Great service with a quick reply time
An easy to understand no nonsense response
All in all very happy .
24 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your wonderful review. We’re delighted to hear that you received a quick response and found the information clear, straightforward, and easy to understand.
Providing helpful, no-nonsense support is exactly what we aim for, so it’s fantastic to know we could assist and leave you happy with the outcome.
Thank you again for taking the time to share your feedback.
Sent an enquiry about my tickets and…
Sent an enquiry about my tickets and within 5 minutes Lucy had replied and sorted my problem
25 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your lovely review. We’re delighted to hear that Lucy was able to respond to your enquiry so quickly and get your ticket issue sorted within minutes.
Providing fast, friendly, and effective support is exactly what we aim for, and Lucy will be thrilled to receive your kind feedback.
Thank you again for taking the time to share your experience.
Ticket app log in issue
Had an issue logging into the ticket app, put in a request for assistance and they got back to me quite quickly. Following that, the issue was resolved within a minute over the phone. The woman I dealt with was really friendly and helpful.
24 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your review. We’re delighted to hear that our team was able to respond quickly and get the issue with the ticket app resolved so promptly.
It’s great to know that the support you received was both friendly and effective, and that everything was sorted within minutes. Providing helpful, hassle-free customer service is exactly what we aim for.
Thank you again for taking the time to share your experience.
Very helpful and went the extra mile to…
Very helpful and went the extra mile to solve my issue.
Great customer service 👏
24 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your wonderful review. We’re delighted to hear that our team was able to help resolve your issue and go the extra mile to support you.
Providing great customer service and finding the right solution for our customers is exactly what we aim for, so it’s fantastic to know you had such a positive experience.
Thank you again for your kind words and for taking the time to share your feedback.
Very happy with the service received…
Very happy with the service received from the karting at Silverstone. My son was taken to hospital the day before we were meant to arrive on track and we were able to rebook it at Very short notice and the customer service were very responsive and understanding. Couldnt be happier
24 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your wonderful review. We’re delighted to hear that our Karting team was able to support you during what must have been a very stressful time.
We’re sorry to hear that your son was taken to hospital and hope he is making a good recovery. It’s great to know that the team could help rearrange your booking at such short notice and that you found them responsive, understanding, and helpful throughout the process.
Thank you again for your kind words. We’re so pleased we could help, and we look forward to welcoming you and your son to Kart Silverstone soon.
Excellent service my enquiry was dealt…
Excellent service my enquiry was dealt with promptly.
23 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your lovely review. We’re delighted to hear that your enquiry was dealt with promptly and that you received the support you needed.
Providing quick, helpful, and efficient customer service is exactly what we aim for, so it’s wonderful to know we could assist.
Thank you again for taking the time to share your feedback.
First class service
Great customer service and quick response to communications.
24 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your wonderful review. We’re delighted to hear that you received first-class customer service and that your communications were responded to quickly.
Providing prompt, helpful, and professional support is exactly what we aim for, so it’s fantastic to know we met your expectations.
Thank you again for taking the time to share your feedback, it’s greatly appreciated.
Very helpful and very quick to respond.
23 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your review. We’re delighted to hear that you found our team very helpful and that your enquiry was responded to so quickly.
Providing prompt, clear, and helpful support is exactly what we aim for, so it’s wonderful to know we could assist.
Thank you again for taking the time to share your feedback.
I sent an email with a question to…
I sent an email with a question to Silverstone and expected a reply within a few days, I received a a phone call within hours and a follow up email straight after the call.
Great service and Silverstone treat customers like used to happen in the old days
Thank you Silverstone 23
23 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you so much for your wonderful review. We’re delighted to hear that your enquiry was handled so quickly.
Providing personal, responsive, and helpful service is exactly what we aim for, so it’s fantastic to know that this made such a positive impression. Your kind words mean a great deal to the team.
Thank you again for taking the time to share your experience.
Thank you for getting back to me
23 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your review. We’re delighted that we could get back to you quickly and provide the support you needed.
Providing prompt, helpful responses is exactly what we aim for, so it’s wonderful to know we could assist.
Thank you again for taking the time to share your feedback.
Excellent communication and responsiveness.
Excellent communication, quick and responsive and answered my questions quickly.
22 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your lovely review. We’re delighted to hear that you found our communication excellent and that your questions were answered quickly and clearly.
Providing responsive, helpful, and efficient support is exactly what we aim for, so it’s wonderful to know we could assist.
Thank you again for taking the time to share your feedback.
Took a while to book for 2027 hospitality, but finally got some superb help
I'm a regular at the BGP and love the weekend. For 2027 we're looking to enjoy some hospitality. Booking for Friday at the Fusion Lounge as a Full Circuit Racing Club member has been a bit of a pain. I know that the Silverstone team have been busy, but the booking process could have been much easier. That said, huge shout out to Megan Marchant in the hospitality team - once Megan got in touch with me, she has been a pleasure to deal with.
23 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your feedback and for your continued support of the British Grand Prix.
We're sorry to hear that the booking process for your 2027 hospitality experience was more difficult than it should have been. We appreciate that, particularly for returning fans, a smooth and straightforward booking journey is important.
That said, we're delighted to hear that Megan was able to step in and provide the support you needed. We'll be sure to pass on your kind words to her, she will be thrilled to know that her helpful and professional approach made such a positive difference.
Thank you again for taking the time to share your experience, and we hope you have a fantastic time in the Fusion Lounge in 2027.
Simple car park info on a BIG website
After much time trying to find simple car park and access info for silverstone i could not find the info on their big website, only info for the circuit access car parking. i sent an email to their support team expressing my anxiety over this and Lucy replied in 10 minutes with the information. Thank-you silverstone. ps...your website needs such simple info for people that have never been before. Thanks.
22 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your feedback. We’re sorry to hear that you had difficulty finding the parking information you needed on our website, especially as a first-time visitor. We completely understand how this can create unnecessary stress when planning your visit.
We’re delighted to hear that Lucy was able to respond so quickly and provide the information you needed to put your mind at ease. She’ll be pleased to receive your kind feedback.
We also appreciate your comments regarding the website. Feedback from first-time visitors is incredibly valuable.
Thank you again for taking the time to share your experience, and we hope you have a fantastic visit to Silverstone.
Had to get so me tickets and centre…
Had to get event tickets and centre pass sorted in the same week as a race meeting. The customer service was fantastic, Nicky from the Silverstone Team couldn’t do enough for us. Sorted our tickets out (even refunded some of the money without us asking). And sorted out a centre parking pass. I was really please at the excellent service provided
21 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you so much for your wonderful review. We’re delighted to hear that Nicky was able to help get everything sorted for you, especially during a busy race week.
It’s fantastic to know that your event tickets and parking pass were arranged smoothly, and that the team was able to assist where appropriate. Providing proactive, flexible, and helpful support is exactly what we aim for.
We’ll be sure to pass your kind words on to Nicky, she’ll be thrilled to hear how much her assistance was appreciated. Thank you again for taking the time to share your experience.
Excellent Service from Silverstone Enquiries
Nicky was really helpful, quickly and thoroughly answering my enquiry about tickets and a car pass for the BDRC Silverstone Classic. Excellent service.
17 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your wonderful review. We’re delighted to hear that Nicky was able to help with your enquiry regarding tickets and a car pass for the BRDC Classic.
Providing quick, thorough, and helpful support is exactly what we aim for, so it’s fantastic to know that Nicky delivered such excellent service.
Thank you again for taking the time to share your feedback. We hope you have a fantastic time at BRDC Classic.
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