Completely ruined two boys birthday by cancelling the event and emailing the wrong address. No phone call nothing I am furious with the incompetence of the customer services. We travelled a long way... Ver más
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Consulta las opiniones de los clientes
Excellent experience in booking my F1 tickets. Needed to exchange a paid ticket for a carers ticket and arrange disabled platform viewing. Katie was really helpful in working through the process, she... Ver más
I had seriously messed up in my hast to buy tickets for my elderly parent. Not knowing anything about motor racing of any sort I purchased what I thought was silverware F1 tickets. It wasn't until I t... Ver más
I purchased my tickets through the AMEX early access sale, but had an issue with my transport ticket so I raised a ticket through their support page. Within a couple of hours I had a clear and... Ver más
Información sobre la empresa
Escrito por la empresa
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Información de contacto
JBC Silverstone Circuit, NN12 8TN, Silverstone, Reino Unido
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 94% de las opiniones negativas
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Assisted parking …
I applied for blue badge parking permit over the weekend and it was allocated to me first thing Monday morning. Excellent service.
3 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to share your feedback. We’re delighted to hear that your Blue Badge parking permit application was processed so quickly and that you received excellent service from our team.
We understand how important accessible parking arrangements are in helping guests plan their visit with confidence, and we’re pleased we could assist you efficiently.
Your kind comments will be shared with the relevant team. Thank you again, and we look forward to welcoming you to Silverstone.
Shocking response from Silverstone team…
Shocking response from Silverstone team been trying to book parking for weeks, no / Poor responses to email asking for CPLINK.
Difficult to recommend booking parking and looking for a refund.
2 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience when trying to arrange your parking and the difficulties you encountered when contacting our team.
We understand how frustrating it must have been to experience delays and not receive the support you expected, particularly when trying to finalise arrangements for your visit.
Your feedback regarding communication and the parking process has been shared with the relevant teams as part of our ongoing review process.
Thank you again for bringing this to our attention.
Silverstone do not cater for people who don't have a smartphone…
Silverstone do not cater for people who do not have a smartphone.
If you do have a smartphone you have to download an app. This assumes everyone knows how to do this, or wants to. I find this both ageist, and also for people with learning difficulties, not inclusive.
What was wrong with the old system of having the OPTION to print out a hard copy? Most other venues allow printing with a QR code on them. Why can't Silverstone?
Now my elderly partner has to find the main entrance and show a proof of purchase (I'm assuming as the email I received was very vague), so someone can let him in on another digital device.
My partner has been following and attending MotoGP for decades and this whole ticket procedure has tainted the experience. If this is the procedure Silverstone are going to adopt going forward, then this will be the last time we visit.
In a world that is increasingly alienating the more senior population, I find it very sad and I am not happy with Silverstone at all. Definitely not inclusive.
2 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to share your feedback. We’re sorry to hear that the digital ticketing process has impacted your experience and that it caused frustration for you and your partner.
We understand your concerns regarding accessibility and the importance of ensuring that all guests, regardless of age, confidence with technology, or personal circumstances, are able to access and enjoy events at Silverstone. We appreciate that changes to ticketing processes can be challenging, particularly for those who prefer or require alternative options.
Your feedback regarding digital tickets, communication, and accessibility has been shared with the relevant teams as part of our ongoing review process. We value the experience and loyalty of all our guests, including those who have supported motorsport events at Silverstone for many years.
Thank you again for taking the time to provide your comments.
Quick Response to My Ticket Query
I had a positive experience with Silverstone's customer support. I had a query about my tickets and submitted it through their online contact form. Their team responded within a few days and answered my question clearly. The process was straightforward, and I was pleased with the level of customer service. Thank you for the prompt and helpful support.
31 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with our Customer Services team and that your ticket query was handled clearly and efficiently.
We appreciate your comments regarding the straightforward process and helpful support provided. It’s great to know that the team was able to assist and provide the information you needed.
Your feedback will be shared with the team, and we thank you for your kind words.
I had a ticketing problem so emailed…
I had a ticketing problem so emailed Silverstone, and got an acknowledgment about half a minute later - is always good to know that your being heard. It had a case number to it, big tick, but stated that due to big work load it may take longer than the expected 48 hours to conclude. Amazingly, 40 minutes later question answered and problem resolved. Great work Silverstone.
31 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to share your feedback. We’re delighted to hear that our Customer Services team was able to resolve your ticketing query so quickly and efficiently.
We understand how important it is to receive clear communication when dealing with ticket enquiries. Your kind comments will be shared with the team, who will be pleased to know their support made a positive difference to your experience.
Thank you again for your feedback.
Great experience!
I had an excellent time on the Adult Solo Coaching session at Kart Silverstone. It was two hours of pure fun and adrenaline, and I came away feeling like I'd genuinely improved my driving.
My coach, Oliver, was fantastic. He provided plenty of clear, constructive feedback throughout the session and tailored the coaching to my individual needs and skill level.
I'd highly recommend this to anyone looking to improve their karting while having an exciting time on track.
29 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to share your feedback. We’re delighted to hear you had such an enjoyable and rewarding experience during your Adult Solo Coaching session at Kart Silverstone.
It’s fantastic to know that Oliver provided clear and tailored guidance, helping you develop your skills while making the session both fun and exciting.
Thank you for your recommendation, and we hope to welcome you back to Kart Silverstone again soon for more time on track.
A fast perfect response to my query
A fast perfect response to my query, so helpful and informative. Thank you Grace. Excellent customer service.
30 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your wonderful review. We’re delighted to hear that Grace was able to provide such a fast and helpful response to your enquiry.
Providing clear, informative, and efficient support is exactly what we aim for, so it’s fantastic to know that Grace was able to answer your query and leave such a positive impression.
We’ll be sure to pass on your kind words to Grace. Thank you again for taking the time to share your feedback.
Excellent customer service
Just wanted to commend excellent customer service with the cancellation insurance. I fell ill on the day of my experience, but with the guidance on the day and subsequent follow-up, it was handled sympathetically and professionally.
18 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your lovely review. We’re sorry to hear that you were unwell on the day of your experience, but we’re delighted to hear that the cancellation insurance process was handled sympathetically and professionally.
We understand how stressful unexpected situations can be, so providing clear guidance and supportive follow-up is incredibly important to us. It’s wonderful to know that our team was able to assist and make the process as straightforward as possible.
Thank you for taking the time to share your feedback, and we hope to welcome you to Silverstone for your experience in the future.
Hi was cureous abput tickets and…
Hi was cureous abput tickets and carpass.the staff couldnt been more helpfull.the people who work silverstone have always been excellent.been going too many years
Still an amazing place such sura of history
29 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your lovely review and for your many years of support.
We’re delighted to hear that our team was able to help with your questions about tickets and parking passes. Providing friendly, helpful service is exactly what we aim for, so it’s wonderful to know that this has consistently been your experience over the years.
Silverstone is a place with an incredible history, and it means a great deal to us that it continues to hold such a special place for so many fans. Thank you again for your kind words, we look forward to welcoming you back to Silverstone again soon.
I needed to transfer all my tickets
I needed to transfer all my tickets as they were a gift. Email to customer service, they responded quickly and resolved the issue the next day. Excellent service
27 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your wonderful review. We’re delighted to hear that our Customer Service team was able to help transfer your tickets and get everything sorted quickly for you.
It’s great to know that your enquiry was responded to promptly and resolved the very next day. Providing efficient, hassle-free support is exactly what we aim for, so we’re pleased we could assist.
Thank you again for your kind feedback, and we hope the gift recipient has a fantastic time at Silverstone.
Very quick response
Very quick response. Response written with a friendly and helpful tone.
24 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your review. We’re delighted to hear that you received such a quick response to your enquiry and that the information was delivered in a friendly and helpful manner.
Providing prompt, approachable, and informative support is exactly what we aim for, so it’s wonderful to know we could assist.
Thank you again for taking the time to share your feedback, we really appreciate it.
Holding onto loads of people’s money…
Holding onto loads of people’s money from failing to send out a VIP pack before the British GP, emailed to say it would be refunded after the event, it has almost been a month after the event and they are ‘figuring out a way’ to refund people
3 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the delay in receiving your Fan Pack delivery refund.
We completely understand your concern and appreciate your patience while these refunds are being processed. Please be assured that your refund will be issued to the original payment method used when placing the order once it has been processed.
We recognise that waiting for a refund can be frustrating, particularly when the Fan Pack was not delivered as originally intended, and we apologise for the delay. Our team is working through the outstanding refunds as quickly as possible.
Thank you again for your patience and understanding.
Great Service
I've had great service from Val in Customer Services. We needed to up our 1-day MotoGP Grandstand tickets to 3-day tickets - all really efficiently dealt with. Looing forward to a great weekend and a big thanks to the team.
27 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your wonderful review. We’re delighted to hear that Val was able to help upgrade your MotoGP Grandstand tickets from a 1-day to a 3-day package and make the process straightforward and efficient.
Providing helpful, responsive service is exactly what we aim for, so it’s fantastic to know you had such a positive experience with our Customer Services team.
We’ll be sure to pass your kind words on to Val. Thank you again for your feedback, and we hope you have an amazing MotoGP weekend at Silverstone.
Respuesta de Silverstone
Thank you for your review. We’re delighted to hear that you found our team friendly and helpful.
Providing a welcoming and supportive experience for all our fans is exactly what we aim for, so it’s wonderful to know that this was reflected in your visit.
Thank you again for taking the time to share your feedback, we really appreciate it.
Excellent Customer Interaction
⭐️⭐️⭐️⭐️⭐️
Outstanding customer service from the Silverstone Team once again!
This will be my fifth time attending MotoGP at Silverstone, and the experience starts long before race weekend. I had received my digital ticket but was still waiting for confirmation of the weekend parking I'd booked. I sent a quick email to customer services and, within just 10 minutes, Eryn replied with a friendly and helpful response, explaining that my vehicle registration email would be arriving shortly from My Car Pass and to keep an eye on my inbox.
It's always reassuring to receive such prompt, professional and personal support. A huge thank you to Eryn and the entire Silverstone Team for continuing to deliver first-class customer service.
Roll on MotoGP weekend! 🏍️🏁
27 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you so much for your wonderful review and for your continued support of MotoGP at Silverstone, we’re delighted to hear this will be your fifth visit.
It’s fantastic to know that Eryn was able to respond to your enquiry so quickly and provide the reassurance you needed regarding your parking arrangements. We understand how important it is to have everything in place ahead of event weekend, so we’re pleased she could help clarify the process and put your mind at ease.
Providing prompt, professional, and personal support is exactly what we aim for, and Eryn will be thrilled to receive your kind feedback. Thank you also for recognising the efforts of the wider Silverstone team.
We hope you have an amazing MotoGP weekend, and we look forward to welcoming you back to Silverstone soon.
Lost Property
I was unfortunate to lose my house keys whilst attending an event the circuit. I contacted Silverstone using the lost property portal and two days later I received a call from Val within customer service to say they had been handed in and that she would post them back to me. Great service!
27 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your review. We’re sorry to hear that you lost your house keys while attending an event, but we’re delighted that they were safely handed in and returned to you.
It’s great to hear that Val was able to contact you quickly and arrange for the keys to be posted back. We know how stressful losing important items can be, so we’re pleased that the Lost Property process helped bring the situation to a positive outcome.
We’ll be sure to pass on your kind words to Val. Thank you again for taking the time to share your experience.
I had a problem with a ticket
I had a problem with a ticket. Was sorted with one email. Thanks very much.
27 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your review. We’re delighted to hear that your ticket issue was resolved with just one email and that everything could be sorted quickly and efficiently.
Providing simple, hassle-free support is exactly what we aim for, so it’s great to know we could help.
Thank you again for taking the time to share your feedback.
Absolute rubbish
Absolute rubbish. 20 years of going this was the worst classic event at Silverstone. Only one gate open for the club display vehicles resulting in delays. No stalls selling motor related goods
24 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your feedback. We’re sorry to hear that this year’s BRDC Classic did not meet the standards you have come to expect after 20 years of attending the event in its different forms.
We understand how frustrating it must have been to experience delays entering the circuit due to limited gate access for display vehicles. We also appreciate your comments regarding the reduced presence of motor-related trade stalls, which we recognise is an important part of the Classic experience for many fans.
Feedback from long-standing attendees like yourself is incredibly valuable. Your comments have been shared with the relevant teams for review as we continue to evaluate the event experience and identify areas for improvement.
Thank you again for taking the time to share your thoughts.
Wanted to change my Classic tickets…
Wanted to change my Classic tickets from Sunday to Saturday. After initially struggling to find a point of contact, I corresponded with Sharon who could not have been more helpful, and quickly transferred the tickets over. Thank you very much Sharon, you were brilliant!
21 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your lovely review. We’re delighted to hear that Sharon was able to help with your ticket change and make the process so straightforward.
We appreciate your feedback regarding the difficulty in initially finding the right point of contact, but it’s wonderful to know that once you reached Sharon, she was able to quickly arrange the transfer from Sunday to Saturday and provide such helpful support.
We’ll be sure to pass on your kind words to Sharon, she’ll be thrilled to hear them. Thank you again for taking the time to share your experience, and we hope you had a fantastic time at the BRDC Classic.
Silverstone Greed
Bought tickets with camping at Woodlands for Silverstone. Unfortunately, the husband had a mini stroke so we couldn't make it. We weren't allowed to defer the tickets until the following year nor are you allowed to sell your tickets on to recover some of the financial loss, but you can give them away 🤷♀️ - just goes to show the vindictive attitude of this venue. The husband has been attending Silverstone for 10+ years and has said never again, we didn't buy ticket protection as we never in a million years believed my husband would have a stroke. We were in the process of buying multiple UK travel insurance, unfortunately, we didn't get chance before he had the stroke.
Luckily not everyone is greedy and unsympathetic as Silverstone, as Camping and Caravan have deferred our holiday, Shell Bay St Elie have done the same and Beecraigs Linlithgow have given us a refund, that's all without insurance, customer service at it's best.
1 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your feedback. We’re very sorry to hear about your husband’s stroke and hope that he is making a good recovery.
As the booking did not include booking protection, we were unfortunately unable to offer a cancellation, refund, or deferment in line with the terms and conditions agreed at the time of purchase. We appreciate that this was not the outcome you were hoping for and understand your disappointment.
We were, however, pleased to hear that you were able to share your tickets with friends who could attend and make use of the booking.
Thank you for taking the time to share your experience, and we wish your husband all the very best for his continued recovery.
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