Really great experience
Really great experience. Had a problem with my FRS wheel and they solved it very quickly.
17 de octubre de 2023
Opinión espontánea
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Información sobre la empresa
Escrito por la empresa
Whether you are buying race simulation, flight simulation, train simulation or boat simulation – if it exists in the world, it for sure is for sale on Simplace. Our mission is to become the biggest game simulation marketplace in the world. We give sellers the platform, solutions, and support they need to grow their businesses. We measure our success by our customers' success. We empower people and create economic opportunity. We focus on partnering with our sellers, not competing with them. We are building stronger connections between buyers and sellers with product experiences that are fast, mobile, and secure. We aspire to make extraordinary things possible for each other, for our customers, and for you.
Información de contacto
Marsweg, 103, 7202AT, Zutphen, Holanda
- 0850470705
- info@simplace.co
- simplace.co
Entrega rapida
El despacho y entrega del producto fue bastante rápido, tenía algo de miedo porque había leído reseñas de demoras en las entregas, pero no fue mi caso. Volvería a comprar en esta plataforma
6 de julio de 2023
Opinión espontánea
Respuesta de Simplace
Thank you for your review! We're glad to hear that the dispatch and delivery of your product were as fast as we promise them to be. We understand your initial concerns due to the "old" reviews mentioning delivery delays, but we're delighted that you didn't experience any delays with us. Your satisfaction is essential to us, and we're thrilled to know that you would consider buying from our platform again. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us and hope to serve you again soon!
Alexander was fantastic
Alexander was fantastic. Very good service and very fast
25 de junio de 2023
Opinión espontánea
Respuesta de Simplace
We are glad to hear that Alexander served you well and that the delivery was fast like we promised. Our team is looking forward to having you back with us in the near future.
La peor experiencia de mi vida al comprar online
Es una broma esta empresa. Compre un cockpit que anunciaban en rebajas (aseguraban envios en 48 hrs) despues de casi 2 semanas y no recibir el producto pregunte por el envio y me contestan que no tienen stock ni lo van a tener. algo muy extraño...que elija otro cockpit o que me devolvia mi dinero. logicamente elegi el reebolso. mi teoria es que habia un error con el descuento del cockpit y en vez de decirmelo claramente me dijeron que nunca mas tendrian stock... A dia de hoy siguen anunciandolo en la web. Nunca volvere a confiar en simplace. Mi order era:ORD2248. tarde 20 dias en recibir mi dinero...
1 de marzo de 2023
Opinión espontánea
Respuesta de Simplace
Dear Daniel,
Thank you for contacting us regarding your recent order with Simplace. We apologize for any inconvenience this may have caused. We want to clarify that we did inform you in a timely manner that the TR1 cockpit you ordered was not available. Additionally, we would like to inform you that the TR1 cockpit was not available on our website as well, as you mentioned in your review.
Although the TR1 cockpit was not available, we did offer you an alternative option for the rig. However, we understand that you decided to cancel your order and receive a refund instead. We are sorry for any inconvenience this may have caused. Please note that we immediately processed your refund after receiving your order cancellation, but refunds can take 5-10 business days to appear on your account.
We apologize for any miscommunication that may have occurred and if you have any further questions, please feel free to contact us via live chat, email, or phone. We value your business and hope to have the opportunity to serve you better in the future.
Sincerely,
Simplace
thank you very much
thank you very much, I just have to mount it and try it, thank you
11 de agosto de 2022
Opinión espontánea
Respuesta de Simplace
Hi Steven, thank you for your positive review. Great to hear you have received your new monitor mount and that you managed to install it already. Enjoy your new upgrade and we hope to have you back with us in the near future :)
All ok
Product in perfect condition. they quickly and respectfully solved a paperwork problem. recommendable
8 de junio de 2021
Respuesta de Simplace
Dear Rodrigo,
I am very sorry to hear that it took a while for our team to contact you.
As my colleague mentioned in the email, your email ended up in our spam folder this is why it took a while before you received a reply from our team. Normally we reply within 1 hour. If this is not the case, it's better to contact us through our live chat or by phone.
You should have received an email from my colleague right now with your invoice.
Our sincere apologies from the whole team.
La experiencia Trustpilot
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