I purchased the SF Slim Series lock and was so impressed that I bought a second one for my other property. I’ve now had them for just over two years and have recommended them to friends and family.... Ver más
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Consulta las opiniones de los clientes
The product does as described, very easy to set up and very convenient for our short-term let property as it can be accessed remotely. We have a main door lock in a cottage by the seaside. For wh... Ver más
I recently changed from a Yale Keyfree lock and needed a clean way to patch the leftover holes without replacing the entire door. These repair plates from Simpled were exactly what I was looking for.... Ver más
Simpled are a refreshing company to do business with. Purchased a Smart Lock SS Slim Series in black. On arrival the product is clearly high quality in its presentation and build quality. The... Ver más
Información sobre la empresa
Escrito por la empresa
Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.
Información de contacto
85 Great Portland Street, W1W 7LT, London, Reino Unido
- +44 20 7096 0096
- Support@simpled.tech
- simpled.uk
4,7
Excelente
380 opiniones
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EXCELLENT PRODUCT, & Tech support
I have had a Simpled door lock for the past 19 months, fault free. The motor has unfortunately failed, and after raising the issue with the technical team, overnight they have posted out a replacement after sending a couple of very simple videos. This was over a Saturday and Sunday. Excellent service. Highly recommend the product
6 de julio de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you so much for your wonderful feedback!
We’re sorry to hear about the motor issue but glad our technical team could quickly assist and get a replacement to you—even over the weekend. It’s great to know your Simpled lock has served you fault-free for 19 months overall!
We really appreciate your recommendation and are here whenever you need us.
Best regards,
The Simpled Team 🔧🔐
I purchased an electronic front door…
I purchased an electronic front door lock which unfortunately did not suit my existing multi-lock door. I was given excellent advice how to evaluate the situation as product itself is excellent. A refund had to issued which was done without quibble. Outstanding customer service.
24 de junio de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you for your kind words and for sharing your experience with us.
We’re sorry to hear the lock wasn’t compatible with your multi-lock door, but we’re glad we could assist you in evaluating the situation and provide a smooth refund process. Your satisfaction is very important to us.
Thanks again for recognizing our customer service—we’re always here to help!
Best regards,
The Simpled Team 🔐🤝
Outstanding smart lock for my front door
I have to say at the outset that I was so impressed by this company.
I decided to replace the standard lock on my front door with a new smart lock.
After fairly exhaustive research I decided that the MF-SP Euro Profile Motorised Smart Cylinder Lock provided by Simpled met my requirements. Their online YouTube videos were a great help here. I needed it to provide access by fingerprint and also by entry of a numeric code sequence. Further, I didn’t want to make major changes to my front door.
I ordered it and it arrived the following day. I arranged for a local locksmith to fit it. Thanks to the detailed online manuals, he managed to do the job in less than an hour with no changes to my door that required remedial work. I had one post-installation query which they resolved in a matter of minutes. I now have a super-duper high tech lock on my front door and I’m delighted.
In summary, the service they provide is first class and the quality of the product is exceptional.
1 de julio de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you so much for sharing your detailed and positive experience!
We’re thrilled that the MF-SP Euro Profile Motorised Smart Cylinder Lock met your requirements and that the installation went smoothly with the help of our manuals. It’s great to hear your locksmith was able to fit it quickly without any modifications to your door.
We’re also glad our team could promptly assist with your post-installation query. Knowing you’re delighted with your new high-tech lock really makes our day!
Thanks again for your kind words about our service and product quality.
Best regards,
The Simpled Team 🔐✨
Excellent customer service and a great…
Excellent customer service and a great product.
2 de julio de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our product and customer service.
If you ever need anything else, just give us a shout!
Best regards,
The Simpled Team 😊🔐
Very attentive company in good and bad…
Very attentive company in good and bad situations, which is what you need within a business. Would highly recommend them!
26 de junio de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you so much for your kind words and recommendation!
We’re committed to being there for our customers through both the good and challenging times, so it’s wonderful to hear that our attentiveness has made a difference for you.
Thanks again for choosing Simpled—we’re always here to help!
Best regards,
The Simpled Team 🤝🔐
Lock works much better than I hoped.
My dog walker had grown her company so much that key management was an issue. The alternatives seemed to be a key safe or a smart lock. I have a fair amount of home automation a lot of which is depressingly inconsistent in operation. I bought the simpled EF smart lock with low expectations, but have been very pleasantly surprised. I get a very occasional "operation failed" on the fingerprint sensor, but the second try then works. The keypad and fobs work flawlessly. I am reasonably handy so had no difficulty fitting the lock using the chatty instructions. I also bought a hub, which initially would not connect to WiFi, but after a chat to a very knowledgeable real person at customer services, found the solution which was to replace the USB power supply, which was mine and not provided by Simpled. So far I am very impressed.
23 de mayo de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you so much for your detailed and positive feedback!
We’re really pleased to hear that the EF smart lock is making key management easier for your dog walker’s business and that the keypad and fobs are working flawlessly. It’s great that the fingerprint sensor’s occasional hiccup hasn’t been a major issue, and that our instructions helped make installation smooth for you.
We’re especially glad our customer service team could quickly help with the WiFi hub issue—it’s always a relief to get things up and running with a simple fix!
Thanks again for sharing your experience and for choosing Simpled. We’re here whenever you need us.
Best regards,
The Simpled Team 🔐🐾
Product/website not as slick as the marketing would have you believe
Wanted to order one of their smart locks to replace one on a multipoint PVCu door. Spent considerable time on the phone with them first confiming it would be compatible, including uploading a video of the existing lock with the booking for their installation service.
Also ordered extra screws for my door thickness.
No emails received to confirm either the accessory purchase or the installation. Had to chase both via phone calls to confirm what was happening.
On the day of the installation, no advance call (which was promised) from the locksmith, he did arrive promptly and then proceeded to tell me the lock wasn't compatible with my door/existing multipoint gearbox. He showed me the email with my contact number that he was supposed to use to call me. My number in the email was correct, but when he clicked it to call, the wrong number came up in his phone's dialling screen. 🤦♂️
This was my experience and to top it off, checking their website for details of my accessories order today (29th June 2025) shows the message:
"Error establishing a database connection"
So in summary, poor purchase process (no email confirming order details etc), no advance call from locksmith, product non compatible and their website is down on a Sunday as well.
27 de junio de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you faced throughout your order and installation process.
We always aim to provide clear communication and a smooth experience, so it’s disappointing to learn that you didn’t receive timely confirmation emails and that the promised advance call from the locksmith didn’t happen as expected. We sincerely apologize for the inconvenience and confusion caused, especially regarding the compatibility issue and the dialing error on the locksmith’s phone.
Regarding the website error you encountered, we understand how frustrating it can be when essential services aren’t accessible, and we actively worked to resolve this as quickly as possible.
Your feedback is invaluable in helping us improve, and we would appreciate the chance to discuss this further to see how we can make things right. Please feel free to reach out directly at support@simpled.tech, or if you prefer, let us know here, and we’ll get in touch.
Thank you for your patience, and again, our apologies for the inconvenience caused.
Best regards,
The Simpled Team
I'm thoroughly impressed with Simpled
I'm thoroughly impressed with Simpled! Their Night Latch smart lock exceeded my expectations. Delivery was lightning-fast, arriving over the weekend. The support team responded promptly to my queries. Most importantly, the lock works flawlessly. Highly recommend Simpled for their efficient service and reliable product!
20 de junio de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you so much for your fantastic feedback!
We’re thrilled to hear that the Night Latch smart lock exceeded your expectations and that you appreciated our quick delivery and responsive support team. Knowing the lock is working flawlessly for you really makes our day.
Thanks for the strong recommendation—we’re here anytime you need us!
Best wishes,
The Simpled Team 🚪🔐⚡
Great lock, highly recommend
I purchased my lock over two years ago, and it functioned perfectly until a spring broke, causing the handle to become loose. I contacted several representatives without success in obtaining a replacement part, but after speaking with Steve Kerr, he promptly sent me a free replacement part, resolving the issue efficiently. The lock has been excellent overall; I highly recommend it, and the Wi-Fi bridge is a valuable addition. My wife frequently forgot her keys, but this is no longer a problem.
20 de junio de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you for your kind and detailed feedback!
We’re really happy to hear that the lock has served you well over the past two years—and even more so that Steve was able to step in and get the issue sorted quickly with a replacement part. That’s exactly the kind of support we strive to provide.
It’s great to know the Wi-Fi bridge has made life a bit easier too—no more forgotten keys is a win in our book!
Thanks again for your recommendation and ongoing support.
Best regards,
The Simpled Team 🔐📲👍
Great Customer service. Excellent experience
I was fitting my sf-sps lock, and realised that the cable extender was missing. I spoke with Steve Kerr, at simpled. (even when the office was closed at 17:20 on a Friday evening), and he infomred me he will put 2 extenders in first class post tonight !!
Absolute star ! brilliant customer service.. thanks so very much !!
(also the product is great !!! had it working on a test bed !!)
If management is reading this, I think this man deserves a beer !!
20 de junio de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Wow—thank you for such a fantastic review!
We’re so glad Steve was able to help you out (even after hours!) and get those extenders sorted right away. We’ll be sure to pass your message along to him—especially the bit about the well-deserved beer, which i am sure i can help with 😉 🍻
It’s also great to hear you’ve had a positive experience with the SF-SPS lock so far. We really appreciate your kind words and support!
All the best,
The Simpled Team 🔧📦✨
As a master locksmith I fitted an SF…
As a master locksmith I fitted an SF model a year ago in place of another manufacturers lock for a very long standing customer with cerebral palsy. The lock with all it's various ways of operating has been of great value.
Should you need help from Simpled they go above and beyond.
13 de junio de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you so much for sharing this—it really means a lot coming from a professional like yourself.
We’re especially pleased to hear that the SF model has been a valuable solution for your customer. Designing products that are versatile, reliable, and accessible is a big part of what drives us, and it’s wonderful to know it’s made a difference.
And thank you for the kind words about our support team—we’re always happy to go the extra mile.
All the best,
The Simpled Team 🛠️🔐
Steve and the Simpled Team are always…
Steve and the Simpled Team are always spot on to help over the phone and email providing clear instructions. Also saved us time not once with providing parts in timely manner when it was urgent. We are very pleased with their support and we strongly recommend them. Thank you again! The INVITED team.
14 de junio de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi INVITED Team,
Thank you so much for your kind words!
It’s always a pleasure to support you, and we’re thrilled to hear that Steve and the team have been able to assist promptly—whether over the phone, by email, or with getting parts to you when time mattered most. Helping things run smoothly on your end is exactly what we aim for.
We truly appreciate your recommendation and your continued trust in Simpled.
Thanks again from all of us!
Best regards,
The Simpled Team 📞📦🔐
purchased a door lock
made a mistake on my order they phoned me back very helpful
29 de mayo de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you for your feedback!
We’re really glad we could catch the issue with your order and get it sorted quickly. Mistakes happen, and we’re always happy to help make things right—just a phone call away.
Thanks again for choosing Simpled!
Best wishes,
The Simpled Team ☎️🔧
Rusty external face
Sent 28/2/2025
"Good morning,
I bought a smart lock from you last year. So far, it has been a great product in terms of how it functions and its reliability. However, it has developed rust on the weather-facing side of the lock. I have attached images of this.
Would it be possible to have replacement parts sent to me under the warranty, so that I can replace the rusted parts?"
At the time of writing (1/6/2025), I haven't heard back from them.
28 de febrero de 2025
Opinión espontánea
Respuesta de simpled.uk
Hello, we are very sorry to hear this and more than happy to help, except we dont have any information on finding you and your order. please reach out to my personal email of business@simpled.tech and i would be happy to help.
The lock is as good as it claims, does exactly as it says on the tin
The lock is as good as it claims on the Simpled website and the description is accurate.
Having just had a new uPVC front door fitted I was concerned about having to make modifications and invalidating the warranty. The lock fitted perfectly with no modifications required at all.
Following the supplied instructions I found it relatively easy to fit and it works exactly as I expected. The SS-SP version I got was not the cheapest, but it is well made and I thought good value for money.
21 de mayo de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you for your thoughtful review!
We’re so pleased to hear that the lock lived up to expectations and that the installation went smoothly—especially with a brand-new uPVC door. It’s great to know the SS-SP version is proving to be a solid investment and delivering the quality and performance you were looking for.
We really appreciate your trust in Simpled and are here anytime you need assistance in the future.
Thanks again for your support!
Best regards,
The Simpled Team 🔐👍
Our Simpled key pad lock is in constant…
Our Simpled key pad lock is in constant use in a sports club setting and has been a real bonus as we have now disposed of all the costly keys and electronic fobs.
Customer service from this company has been fantastic. They actually answer the phone quickly and resolve any queries very promptly. No hesitation in recommending or using again.
4 de abril de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you so much for taking the time to share your experience!
It’s fantastic to hear how well your keypad lock is working out in your sports club—especially knowing it’s helping eliminate the hassle and cost of managing keys and fobs. That’s exactly the kind of difference we aim to make.
We’re also really glad our customer service team could support you quickly and effectively. Your recommendation means a lot to us, and we’d be thrilled to help again whenever you need.
Thanks again for your support!
Warm regards,
The Simpled Team 🔐💬
Hugely impressive technical support
I was hugely impressed by the technical support. Having spent months trying to find a local locksmith who knew anything about smart locks it was a revelation to contact Simpled. I spoke to a human being, not some hopelessly badly-programmed chatbot, and got detailed answers to every technical question, reasoned recommendations for which lock would be best for our village hall, and helpful advice on installation. Simply first-class service.
17 de abril de 2025
Opinión espontánea
Respuesta de simpled.uk
Hi there,
Thank you so much for your kind words! We're absolutely delighted to hear that you had such a positive experience with our technical support team.
At Simpled, we believe smart locks shouldn't be complicated, and it's great to know we could provide the clear, human support you were looking for—especially after your long search. We're really pleased we could help you find the right solution for your village hall and make installation easier too.
If you ever need anything else or just have more questions down the line, don’t hesitate to reach out. We're always here to help.
Thanks again for your trust and support!
Warm regards,
The Simpled Team 🛠️🔐
Great smart lock
I bought the double sided lock it arrived quickly and well packaged. I was able to fit it myself on my multipoint locking front door and ran into an issue once complete that the inside fingerprint sensor worked by touching it with any unregistered finger. I contacted Simpled tech support by email (due to being at work) they replied quickly and pointed out the inside lock needed to be set up as a separate lock in the App, I then did this and it resolved the issue straight away. The lock is great and I am very happy with it and the customer service. I wouldn’t hesitate to purchase this lock again. There is also the added benefit of a physical key to open the lock should you batteries run out, a feature strangely missing off other well known brands. The App is easy to use and there are a multiple number of ways to open it or give out time limited e-keys.
23 de abril de 2025
Opinión espontánea
Respuesta de simpled.uk
Thanks a ton for your lovely review! 😊 We're so happy the lock arrived quickly and that you got it all set up — even better that our team could help you out right away! It's awesome to hear you're loving the features (and that trusty backup key!). We really appreciate your kind words and support — it means a lot to us!
Customer Service has an Angel 👼
My Slimline lock had a glitch with the fingerprint scanner and after 18 months of continuous use I sent a video of the glitch to Simpled customer service and Angel who works there literally made the whole process faultless and I now am less that 24 hours later having a replacement shipped out. Thank you You are literally and Angel.
Regards Ruairi
20 de abril de 2025
Opinión espontánea
Respuesta de simpled.uk
Hello :)
Thank you so much for your lovely message! We’re so glad you reached out and that Angel could make the process smooth for you – we’ll be sure to pass along your kind words (she really is an angel, isn’t she? 😇).
It’s great to hear your Slimline lock served you well for 18 months, and we’re happy to get that replacement sorted so quickly. Thanks again for your patience and for being part of the Simpled family!
Cannot beat the Customer Service!!
I contacted the Simpled team on a bank Holiday weekend about my lock that stopped working unexpectedly after 1 year.
I didn't expect a reply until after the long weekend, but not only did they get back to me promptly, they arranged a replacement lock to be sent to me as soon as possible!
I was amazed. This is the second simpled lock I have purchased for each of my front doors. It's so convenient, my kids don't have to use keys, nobody gets locked in, I wouldn't purchase another brand!
19 de abril de 2025
Opinión espontánea
Respuesta de simpled.uk
Wow – thank you so much for your kind words! We’re really happy we could help, especially over a bank holiday weekend. We always aim to be there when our customers need us most, so it’s great to hear that made a difference for you.
We’re also thrilled to hear you’ve chosen Simpled for both your front doors – and that it’s made things easier for the whole family (no more lost keys – a win!). Your loyalty and support genuinely mean the world to us.
Thanks again for being part of the Simpled family!
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