SimplyPayMeOpiniones 

56
TrustScore: 1.5 sobre 5

1,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This scammy operator sent me a "FINAL REMINDER" of some of its marketing offers. What The Fork! So I found them online and went to Delete Account. It told me I'd have to call a number. I cal... Ver más

Valorada con 1 estrellas sobre 5

This company is a joke. It’s been over 4 weeks since I applied for an account. They asked for all sorts of information including passport Id, even photographs of my house. However nothing materialise... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Awful company. I have contacted them by message and email asking them to delete my account I set up to use for my business as I don't use it. I get no response. I found a couple of phone numbers which... Ver más

Valorada con 1 estrellas sobre 5

I really wouldn’t give them one star Totally scammers after I download the app I made two charges paid me first one second charge on hold for two months now I’m still waiting No communicatio... Ver más

Información sobre la empresa

  1. Servicio de pago
  2. Procesamiento de tarjetas de crédito

Escrito por la empresa

SimplyPayMe enables seamless payments, invoicing and simple business management solutions, all through your smartphone. 100% cloud-based, with low transaction rates. Our aim is to make your working life simpler.


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

56 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

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No ha contestado las opiniones negativas

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1,6

Todas las opiniones

(56)

1 opinión en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Dreadful customer experience

From 22nd May to yesterday when I told them not to continue my application there was no progress with them despite regular reminders. They continually claimed that the issue was with their payment provider. Normally this should take 3 to 5 days. I would not recommend anyone to use this company, and have gone elsewhere.

10 de junio de 2022
Opinión espontánea
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Respuesta de SimplyPayMe

Thank you for bringing this to our attention. The review process is coming from our payment provider. In your case unfortunately there was a delay which we will bring to payments provider attention for this matter not to happen again. We're sorry you had a bad experience, as we always strive to provide the best service to our merchants.

We hope for the chance to make up for ourselves and see you as one of our happy merchants.

SimplyPayMe team

Valorada con 2 estrellas sobre 5

We have been trying to set up to accept…

We have been trying to set up to accept payments for over a week and keep getting emails saying that we will receive a response in 48 hours and then another saying they are waiting on a response to their question but no question has been asked. This apparent quick and easy set up has taken nearly 2 weeks and now have received a message saying it is all resolved yet we are still not set up - help!!!!

30 de mayo de 2022
Opinión espontánea
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Respuesta de SimplyPayMe

We are terribly sorry to hear you have had this experience. It seems that you had an issue with one of our Payment processors and the account is not live yet. I would personally get involved into this matter, you just need to provide me with your details at maggi@simplypayme.com.

We hope for the chance to make up for ourselves and see you as one of our happy merchants.

SimplyPayMe team

Valorada con 5 estrellas sobre 5

I have recently started using the…

I have recently started using the SimplyPayMe to collect payments for my business. I have found the whole process seamless from start to end. I now really rely on the app, and will continue to use it going forward to collect my customer payments.

10 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent support, flexible and agile

I’ve worked with SimplyPayMe as a partner for some time and have always been impressed by how flexible, agile and solutions driven they are. It’s obvious from working with their team that they have lived and understand the requirements of small businesses, this in then reflected in the service they provide - this proves invaluable in helping to support our business, clients and customers alike.

18 de marzo de 2021
Opinión espontánea
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Respuesta de SimplyPayMe

Many thanks Sam for the great review. We are happy to know that we have been able to help your business with our service. We, as a support team are always here to help out in any way possible. Very pleased to know your experience with us.

Wish you all the best,

SimplyPayMe Support Team

Valorada con 5 estrellas sobre 5

I have been using SimplyPayMe to take…

I have been using SimplyPayMe to take payments for my business for a little while now. I have found it essential to my business with the current restrictions, being able to take payments from my customers without putting anyone's safety at risk. I highly recommend to anyone who is looking for a simple but great option when running their business

18 de febrero de 2021
Opinión espontánea
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Respuesta de SimplyPayMe

Many thanks for the great feedback. We are happy to know that we have been able to help in such hard times. Our main goal is our customers to make the payment fast, safe and smoothly anytime. Glad to hear your recommendation for other business companies.

Best regards,

SimplyPayMe Support Team

Valorada con 5 estrellas sobre 5

I cannot recommend this company highly enough!

I first discovered SimplyPayMe back in 2018 when I started working with them collaboratively to support small independent merchants.

Having worked in payments for the majority of my career, I was blown away by their excellent & simple to navigate platform as well as impressed with their company wide focus on keeping the customers needs at the front & centre of all they do. They work tirelessly to ensure business of all sizes & geographies are given access & guidance through the complex payment ecosystems, which can be difficult to navigate for even the most sophisticated of businesses.

I cannot recommend this company highly enough!

15 de febrero de 2021
Opinión espontánea
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Respuesta de SimplyPayMe

Many thanks for the great review. We always focus on customers goals and what is best for them by providing different payment options to make our customer's working life simpler. We are very glad to hear your positive experience with us.

Wish you all the best,

SimplyPayMe Support Team

Valorada con 5 estrellas sobre 5

Great partner to work with

Having worked with SimplyPayMe as a partner in multiple companies, they have proven to be one of the most flexible and efficient companies I've had the pleasure of working with. Their team consists of seasoned, motivated professionals who will always do their utmost to resolve challenges with the end-customers', or, the small business owners' best interest at heart. Truly a company driven by the right values who continue to always look for new ways to improve the lives of SMEs all over the world.

10 de febrero de 2021
Opinión espontánea
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Respuesta de SimplyPayMe

Thank you Edward for the great review. We aim to make our customer working life simpler. It's always good to hear the positive experience, and we are very pleased to know you are one of them.

Many thanks,

SimplyPayMe Support Team

Valorada con 5 estrellas sobre 5

Perfect app for what I need

Perfect app for what I need, excellent service. Highly recommend.

25 de noviembre de 2020
Opinión espontánea
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Respuesta de SimplyPayMe

Many thanks for the great feedback Laura. We are very happy to hear your positive experience.

Best regards,

SimplyPayMe Support Team

Valorada con 5 estrellas sobre 5

Perfect app for my business

Perfect app for my business! I have been using the app for a while now and really cant fault it. Especially good, in the current pandemic, at keeping all staff and clients safe. The customer support team are always quick to respond and deal with everything so efficiently. Couldn’t recommend highly enough.

3 de noviembre de 2020
Opinión espontánea
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Respuesta de SimplyPayMe

Many thanks Sam for the great feedback. We are glad to hear that we have been able to help in such hard times. Our main goal is our customers to make the payment fast, safe and smoothly anytime, and as a support team we are always here to help out in any way possible

Kind Regards

SimplyPayMe Support Team

Valorada con 5 estrellas sobre 5

I have just started using the…

I have just started using the SimplyPayMe app. I have so far been very impressed with how easy the app is to use. I have a large team of people, and being able to allocate jobs to them really saves me a lot of time, and also I am able to keep track of what is going on in my business. The customer service team have been great when I have had any questions, and come back to me as soon as possible. Would highly recommend.

5 de octubre de 2020
Opinión espontánea
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Respuesta de SimplyPayMe

Many thanks for such a a great review Christina. We are glad that we are able to help you and your team.

Many Thanks

SimplyPayMe Support Team

Valorada con 1 estrellas sobre 5

Questions question questions

Questions question questions
I signed up to give simply pay me a go and it looked ok I did a test payment that strangely came through into my account quite quickly.......good first impressions being used I see. NOW took my first real payment over five working days ago and my payment still says PROCESSING why? Sent an email and have had no reply so it would seem I’m£95 out of pocket at this point. How
Long does it take to process a real payment? Please answer me as it’s not looking good at this point

3 de octubre de 2020
Opinión espontánea
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Respuesta de SimplyPayMe

We are really sorry to hear that you have received some difficulty processing your payment. It can take up to 5 business working days for a transaction to be processed via Stripe. Given this, your payment would still have been within their given timeframe to be processed. Apologies you did not hear from us at the time you sent in your email for support, this was made out of business working hours, and we have tried to get in touch with you since. We do our utmost to make sure that our customers are happy, and if we can see there is an issue, we will do our best to solve this asap. We are pleased that you have received your payment. Please also refer to our support page which gives all information on timings of payments.

https://support.smarttradeapp.com/hc/en-us/articles/360000494758-How-long-until-I-receive-the-money-to-my-account

Kind Regards

SimplyPayMe Support Team

Valorada con 2 estrellas sobre 5

Payment still processing!

I have recently taken a payment via debit card on 25th aug. To date (3rd sept) this is still "processing". I was under the impression (as it popped up on 25th,) funds will clear by 1st Sept. No way of calling, so emailed yesterday, still no answers or help.

3 de septiembre de 2020
Opinión espontánea
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Respuesta de SimplyPayMe

Hi Kaz,

As mentioned to you in our conversation, what you were experiencing was a payment being processed via Stripe. Stripe occasionally does have to put an account under review or if something needs to be verified, which can cause a delay, in your case this is what caused the delay. We do apologise for any delay in us getting back to you, we got in touch with you as soon as possible and after being in constant communication with our head of support, we are glad that the payment was received and this issue resolved.

Kind Regards

SimplyPayMe Support Team

Valorada con 5 estrellas sobre 5

No need for a card reader

No need for a card reader. Just use your smartphone. Simple, efficient and low cost. Even more useful during covid19 as it's a contactless and cashless way to accept payments.

27 de julio de 2020
Opinión espontánea
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Respuesta de SimplyPayMe

Many thanks Paul for the great feedback. We are glad to hear that we have been able to help in such troubling times.

Best Regards

SimplyPayMe Support Team

Valorada con 5 estrellas sobre 5

Great product, Great team

The experience with SimplyPayme is seamless. The App is simple to use and the team is always there to help and guide you.

14 de julio de 2020
Opinión espontánea
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Respuesta de SimplyPayMe

Thank you very much for the feedback, it's always great to hear!

Best regards,

SimplyPayMe Support Team

Valorada con 5 estrellas sobre 5

Great app

Great app, easy to work and excellent support team when technical difficulties.
Thank you!

11 de junio de 2020
Opinión espontánea
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Respuesta de SimplyPayMe

Thank you so much for the kind feedback, Lucie. We are pleased to see our team were able to give you all the support you needed on the technical difficulties. If you ever need anything in the future, please do not hesitate to let us know.

Best regards,

SimplyPayMe Support Team

Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐⭐ 6 stars

Further to my review below ( from 2 days ago) I would like to update it to say that both the CEO and Maggi have both been brilliant in sorting out the fiasco of not been able to use my account since October.

Thank you so much for all your help. Been much appreciated. You have now gone from one star to 6 stars ⭐⭐⭐⭐⭐⭐ - cant give the extra star here so ive created it myself

24 de enero de 2020
Opinión espontánea
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Respuesta de SimplyPayMe

We're so happy we were able to service you and help you and yes, we're very proud to have Kent and Maggi who both love to be hands on and talk to our customers :)

We're always here if there's anything else we can do for you and hope you have a hassle-free experience from now on!

Best regards,

SmartTrade App Support

Valorada con 5 estrellas sobre 5

Great app

Great app, great service and customer support, I would highly recommend using this.

25 de noviembre de 2019
Opinión espontánea

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