Skechers Opiniones 

Extremely disappointing Customer Service initially received from Skechers UK.
After Involvement of Craig H (Area Manager) all issues were addressed and put right. Exceptional service provided by Craig, hence the 5 star review however, the Customer Service Department should be addressing and resolving these issues at their level without the need to involve an Area Manager.
All the same it’s Very much appreciated Craig.

I purchased a more budget pair of walking trainers from Sketchers costing around £65, within two months one of the trainers developed a large hole towards the top of my foot. I decided maybe it's because I purchased a cheap pair so I decided to go for a higher end pair and paid £140 within 4 months the same issue developed this time on the other side of the trainer. Whilst walking it felt like I was stepping on a permanent stone in the trainer. No other brand has ever developed this issue nor has Sketchers in the past but only this year. It tells me there's either a design issue or simply the material used is cheap. I simply cannot afford to keep replacing trainers every 4 months or less.

I did try calling Sketchers when the first issue began only to talk to customer services that quite frankly didn't care or come up with a solution.

Today I tried calling again on the 01707 number which is advertised on the website and across all search engines to hear a voice message saying the number has now been changed, I was using my mobile and suffer with dyslexia so couldn't remember the number stated and I do not carry a pen and paper with me.

So it would be common sense to actually update your website giving the new number and massively begin putting your customers first and understanding it is us who keep you in jobs and the business alive.

I will now have to seek another brand of trainers similar to Sketchers.

If I could award no stars I would. Having ordered boots two weeks ago, delivery has still not taken place. There is nobody to talk to on any phone number. The email helpline elicited a sympathetic reply after five days but no concrete action taken. Just the reassurance that 'it's out for delivery today'. No understanding that this has been the case for a while now. DON'T order from Skechers would be my advice.

My order was not without its problems, even though ( to be fair to the company), the shoes I ordered arrived 4 working days after I placed the online order. The Skechers UK website did not seem to recognise that I’d incorrectly typed in my email address, and accepted the incorrect one. Consequently, I did not receive an order number or tracking information. I emailed customer service asking for confirmation of my order details the day after placing the order, but didn’t hear back until the same afternoon the delivery finally arrived (but too late by then!). This is a company that (like a few other online retailers) seems to want to keep its customers at arms length, by not providing a phone no. - just a chat bot and/or email. If I’d been able to speak to a representative directly by phone, I could have resolved my problem immediately. This really isn’t acceptable nowadays. Also, I could have bought the same shoes elsewhere and got them the next day. 4 stars almost awarded but I gave it 3 (could have been worse but luckily the order arrived within the deadline). However below average customer service - Skechers need to up their game!

visited the Merry Hill branch UK. Francesca went above and beyond to help find me the trainer. I have specific requirements- Arch fit and Extra wide. it wasn't on the shelves. She brought all trainers with Arch Fit and extra wide. I have tried them until i found what I was looking for. Thanks Francesca for your help and support.

Wish I could review any of their products but unless you are a midget or a giant, literally all of the mainstream sizes are out of stock!

This has been an absolutely shambolic experience from start to finish.

• Skechers UK customer service is non-existent. They literally ghosted me — no live chat, no helpful support, no response to emails. Trying to get answers or resolve an issue was impossible.

• UPS delivery: inflexible. They wouldn’t leave my parcel in a safe place, with a neighbour, or let me collect it from the depot, which caused me to miss delivery.

The combination of Skechers’ ghosting and UPS’s rigid policies made what should have been a simple purchase a massive headache. I would not recommend unless you enjoy frustration and wasted time.

We bought my daughter 2 pairs 2 weeks ago, thinking the company has a good name and we didn't buy the cheap end. 2 weeks later her trainers already look 2 years old, tacky and coming apart. Having just paid for them rather than being involved in trying them for my daughter, I now feel how cheap and rubbish they feel! The rubber going around it is already coming apart- wish I could share photos!

I really should have read reviews before ordering.
Given a delivery date by UPS which passed. I was told in a subsequent call, my order was on its way but days later their tracker stated the items had gone missing (empty box found).
I have emailed skechers but no reply. I have ordered from elsewhere and will cancel the credit card transaction

None existent customer service. Love the product hate the company and UPS just doesn’t work

Buying from Sketchers is easy but ups delivery pulls the score down. So much that I wouldn’t buy from them again. UPS still haven’t delivered with excuses all the way. First it was customs delays but website said it had cleared customs. Then they said they would be delivering on Saturday which is unusual quoting two differing delivery slots. After waiting all day I was told due to further delays they wouldn’t now be coming until Monday. They used to be one of the best delivery companies but they’ve gone downhill. I wish I’d have bought in the high street shop as I would have had them by now. Useless company

Ordered Skechers which were despatched on 5th Nov. Updates from UPS tracking stopped on the 6th so after a few days i rang Skechers who were brilliant. I had also been in touch with UPS (courier). I was told to allow 10 days for an investigation which was disheartening. However Tracking started updating again on the 12th and my parcel arrived today 14th Nov. Skechers customer service tackled the problem straight away and i can't fault them for the help i recieved. Thank you⭐️

After being recommended to purchase a pair for work, i ordered online a week before i required them to travel to london for work. I paid £6.95 postage and was advised 4-7 business days. No offer to pay extra for guaranteed delivery before the following Monday. By Friday no sign of order and had to seriously consider travelling 25 mile to Birmingham to go to the store and purchase a further pair, which i had to do. It has been 13 days (8 business days) and still no sign of package and no new information on the tracking. DO NOT BUY ONLINE UNLESS YOU ARE NOT IN ANY HURRY FOR THEM BEFORE CHRISTMAS!

10 out of 10 for the shoes. ZERO for Customer Service. I will never order directly from the website again. I placed an online order for two different pairs of boots on the same day. A few days later, two enormous boxes arrived - easily four times the size of the shoebox inside. One box contained one pair of boots. The other box contained... the SAME boots. I could not find a phone number for customer service, so I sent them an email explaining what had happened and attaching receipts and photos. No response. Two days ago (9 days after placing the order) I received an email saying UPS would be delivering a Skechers parcel the next day. It never arrived. I finally found a phone number for Customer Service. It was out of use. I got the new number and stayed on hold for 20 minutes - being subjected to loud, annoying music - before I was cut off.
So - I am left with a pair of boots I don't want; without the boots I DO want; two gigantic boxes I can't throw out yet, in case I have to send the unwanted boots back in the original packaging - and ZERO response from Customer Service. I will NEVER order directly from Skechers again, and would not recommend their website. Skechers shoes are great - but buy them in-store or from Amazon.

Why o why does it take so long for Skechers UK to deliver your order ?? You literally wait 2 weeks for delivery. Any other online retailer its 2 to 3 days.
Very poor delivery. They use UPS who insist on a signature which again is inconvenient when other couriers leave the parcel in your porch etc. if not home.

Where do I start. having placed an order totalling £200 with what I thought was a reputable company I never expected to have the issue I have had. it started going down hill when I received several conflicting delivery updates from UPS. Then 2 days before the delivery date I received a notice to say my parcel had been delivered which it hadnt!! On looking further into the tracking my parcel had been returned to sender in Belgium. After a good deal of effort I finally managed to talk to skechers online who confirmed my order had been returnd to their warehouse in Belgium and effectively cancelled and refunded. However I have not received the refund and it will take up to 5 working days to process. As a goodwill gesture they have offered me 35% discount if I want to re-order. I really dont think I want the hassle to be honest and whatever I decide will be after the refund is received. Do yourself a favour and if you cant find what you want in Skechers UK stores or a reputable retailer dont be tempted to order online.

I order some boots with delivery time saying 5-7 days it has been longer than that so I contacted the UPS to track my item, they said as off the 6th November they have had no updates and therefore think it has been lost and to contact Skechers directly so they can investigate. After giving up trying to speak to a real person on phone i managed to live chat with a robot for a bit before finally getting a real person only to be told they don't know where my item is or when it will be delivered but it's "not lost" so now I need to go buy some other boots and wait god know how long to receive the ones I ordered so I can send them back for a refund so not only is it a great inconvenience i will also be out of pocket too

Oh goodness please please do not order from
Skechers. I ordered some boots and just the same as Shelley they’ve been lost by UPS. I’ve done the same and raised a ticket with Skechers but this is so unsatisfactory. I’d sooner go barefoot than wear another pair of Skechers

I bought a pair of slip ins a couple of weeks ago which were comfortable but after wearing them a couple of times outside they were affecting by Achilles heel (tendon) to the point I couldn’t walk in them anymore,I took them back to the shop and was told they couldn’t take them back as I had worn them outside so I’m left with a pair of 75 pound trainers that I can’t wear.

I had to return a pair of lovely boots which had a difficult zip. The returns process was amazing in a really good way. On line, they sent a label which I attached. I contacted UPS for collection which was easy and selection of timings for convenience. Collected and within two days, I’ve received confirmation of receipt and refund from Skechers. Love the quality of Skechers and will definitely be purchasing again. Brilliant partnership with UPS. Thank you.