SkipTheDishes Opiniones 

Got the wrong order. Sent the chat photos. Canned responses. Then it disconnected me! I won't ever use this again.

We ordered two meals for about $60. They were never delivered. We contacted online support and were told they were sorry. "This is not the service we like to give." They offered a 50% refund paid in Skip the Dishes points and ended the chat. That is simply shameful--more like theft than real customer service. Avoid this company

After completing my order, it remained stuck on “processing” for nearly 10 minutes until I manually refreshed the page. Even then, the order status continued to glitch, showing “being picked up” for over 20 minutes, then suddenly switching to “driver on the way (2 minutes).”

The courier claimed he was waiting in the hotel lobby, but when I went down and waited, no one was there. The courier never called my phone, and when I returned to message him, the communication channel was already closed. The order was never delivered.

I had to reorder dinner through Uber Eats, which was delivered on time with no issues—highlighting how broken this platform is. When I contacted support for reimbursement, my request was denied.

This feels like a complete rip-off. I was on a work trip in Toronto and relied on this service. I will never use SkipTheDishes again and strongly advise others to avoid it.

Huge Letdown of Service
I ordered sushi for my husband and I and it did not arrive despite the text notifications that it did. I called the restaurant. They said the order had been picked up and to contact Skip the Dishes. The only platform available is online contact. I explained that we had not received our food and provided all the details they requested. They implied we were lying about this but, as "we were valued customers," they would refund us half of our order in Skip the Dishes credits. We are out $88 and the driver got a $7 tip for services Not rendered. This is our second very bad experience with Skip the Dishes where we have not received our food that we ordered. This company can keep their credits as we won't be using this service again or recommending it.

They have no number you can call to get a hold of them, so I emailed them. They never responded, nor did they respond to a second email I sent. Their offers are also a sham; I got a 40% discount for sign-up, yet at checkout it was not there.

Don't lie when you say that an order is delivered and it isn't??

Today, an order that was PREORDERED was picked up and then the driver took a tour of the city before delivering my order 75 Minutes late, I could not get any help from support. EDIT: I was given a full refund after my complaint.

I will not use Skip the dishes anymore after their unacceptable service and customer service. I ordered this past week some
Food and the order came in missing most of the items ordered. When I complained about the missing items they came back apologizing without attempting to complete the order or refund for the missing items. They have also ignored two emails to their support team.
I cannot recommend Skip the dishes to anyone

I placed an order last night thru Skip the Dishes. I got a "Head's up" message at 5:57 pm saying my order was about to arrive and to receive it at the door. I waited and waited. I messaged the driver. Finally at 6:35 pm - 38 minutes AFTER the head's up - my order arrived. I complained and their response told me they paid no attention to what I said. They spoke in the present tense as if I was still waiting for my order, and they made excuses about restaurant food prep times! I had told them that the delay was entirely on the part of the courier. I also asked why I'm no longer receiving any points and was told it's only on select orders. So I can't order what I want and earn points. One more reason I will not be using Skip the Dishes ever again.

I like to support Canadian companies but cannot use Skip the Dishes anymore. I placed an order, it was cancelled without explanation. I reordered and then delivery times changed to be excessive. Waited 20 minutes on chat and asked to cancel order. They only offered to provide credit. After some persistence they offered to provide a refund but would take 5-10 business days. The refund did not come, they credited my account. Another support call and they are refunding with another 5-10 business days.

Why would i use their service?

Missing coffee. Spending hours with support just to tell us to wait 24-48 hours for a response. 48 hours passed and still nothing. Contacted support, still telling us to wait. FOR A MISSING COFFEE. Thieves.

If I can give a "0" I would. Skip drivers are useless, unable to follow directions, unable to read numbers, this is why I stopped using skip. The company does absolutely nothing to improve this. USELESS USELESS USELESS

I really want to like Skip because they are Canadian but their platform is sub-par with poor search results and misleading promotions. Also, the one time I reached out to customer service with my concerns about their misleading promotions, their response was condescending and accusatory. In a face-to-face customer service setting, they would never have gotten away with their response.

I expect much better from a Canadian company. I work for a Canadian company and our customer service far surpasses what Skip offers.

So I got a notification earlier today saying I had a 12$ off offer that expired after 48 hours, so I thought with it being -18 outside it seemed like a good excuse to order off the app, made my order and it showed the offer applied and my total price 12$ cheaper.. well I go to change my payment method to another saved one on my account and get back and the discount is gone.. poof no where in sight not even on the account, tried changing back to original payment method… nothing still, so I place the order anyways thinking maybe it will still get taken off, but nope full price😡. Well I go on their stupid chat thing you have to do to complain, and they tell me since the order refreshed the discount was pulled and will be reapplied to my account within 24 hours, so now to use it I will have to make a new order within 24 hours of it reappearing on my account, and make sure I do nothing to refresh the page or it will be gone forever🤨 probably going to take this as my cue to never use this stupid company again and just pick up my own damn food..

My UberEats was down so I tried SkipTheDishes for the first time. I cannot tell you how frustrating my overall experience was. The site is difficult to navigate and not user friendly whatsoever. I would recommend they alter their software to make it easier to use. I cannot tell you how many times I cursed while using it! LOL. Unfortunately I will never use SkipTheDishes again. I’ve never posted a review on anything before but was so upset I made a point of doing so for this specific experience because I want to warn anyone who is considering it. Do not use it! It’s too frustrating 🥰

Awful service. Their delivery driver literally stole a package from a house they were delivering food to in Calgary, Alberta, Canada on November 28th, 2025. This made headline news, along with Skip refusing to take any action against the driver, they said its not their issue and the driver is still working for them.

SkipTheDishes lies about the suggested time it will take the restaurant to deliver your order. You'll see fast times (20-30 minutes) under each restaurant, but after placing your order it's likely you'll wait for 1-2 hours.

I've recently experienced 2-3 hour waits in Calgary, AB, and cancelled my order after seeing the updated time pop-up after ordering.

Use Doordash instead, they aren't liars.

Skip the Dishes database contained an inaccurate address for us. They sent our last order to this address, which was a significant distance from us. The driver returned our cold food to the restaurant. Skip the Dishes would not refund our money except for Skip the Dishes credits, which we will not be using. This is either pure incompetence or a malicious scam. Either way, use Skip the Dishes at your own risk.

Worst experience.
Please don't order from skip the dishes.
We order food 2 hours ago and still the delivery person is not there.
We r not even able cancel the oder. There is no online help.
It's better to pick up
Skip people should close the services and not make the people fool.
👎 bad

ordered our meal at 5:23pm after a 2 hour wait and watching the driver do two stops before us on the app. he dropped off what we thought was our meal turned out to be someones wong tong soup which we do not like. tried to contact skip for a refund they do not answer or respond. i beleive the driver was working for both skip and uber as the meal he delivered said uber on it. skip will never be used in this house again. by far the worst customer seervice i have ever dealt with.