SkipTheDishes Opiniones 

My order was delivered by Skip with a missing item (Hummus & Pita), and the quality of the remaining food was unacceptable. The garlic potatoes and falafel balls appeared to have been prepared well in advance, reheated, and packed only after the order was placed. The food was stale and not freshly prepared.

The restaurant (Beirut Express) does not provide a direct contact number, leaving no way to resolve the issue with them directly. I reported the problem to Skip support, but no corrective action was taken. I was simply asked to accept the situation.

I requested either freshly prepared replacement food with the stale items returned, or a full refund. Neither option was supported.

This experience reflects poorly on both the restaurant and the Skip platform. Delivering missing items and reheated food, then refusing to resolve the issue, is unacceptable and unfair to customers.

What a horrible company, I will never use them again. Some sort of system error or glitch caused my son’s order to be ordered a total of 4 times. He ordered once, but received and was charged for 4 orders. Does this not raise some sort of flag with Skip the Dishes?? This isn’t a normal thing people do! So, I helped my son with reaching out to customer service. Customer service CAN’T possibly be human.. if they are, they are the most idiotic people I have ever spoken to. We were acknowledged by customer support and told to wait while they reviewed his account. We then waited 15 mins before having to ask if someone was still there. 5 minutes later we were told they needed more time to review (20 full minutes without an update, nothing!). Then about 3 mins later, they simply stated “Happy to be of assistance. Is there anything else I can help you with today?”…… uhhh yes, our original inquiry hasn’t been answered. After that they provided zero information and essentially stated that what we claimed is impossible and to report it as fraud to the bank. Fraud?! By who?! Skip!! Absolute thieves and a garbage company.

Wish I came here before the frustration that I endured dealing with their incompetent aggressive and arrogant support personnel offshore wrong order delivered chatting as the only option to resolve it final resolution wait for your money 5-10 business days no courtesy except the pre registered we are sorry for the inconvenience BS how is this company still allowed to operate in Canada is beyond me, helped their drivers so many times that speak no English to find house # in condo settings overall a disastrous experience

Ordered twice from Skip, the first order took eons to get here, and with the second order, the driver did not cross reference the order, and bring it to the businesses attention, and failed to include two bottles of pop I ordered. Upon inspection of the store's receipt, the pops were not even included in my order. Whereas, my Skip order receipt shows two 500ml bottles of pop, which costed $8. I was refunded for one.
Just avoid this service, it's as inconsistent as ever. The drivers are clueless morons with no customer service skills.

I literally only have the app still because people keep buying me skip gift cards, I'm gonna tell everyone to stop cus Skip is a waste of money, tried to order food yesterday trying to use a $25 gift card I redeemed yesterday, they blacklisted me for 24 hours, I tried to order that food again today and they raised the price by $7 so now I can't get what I wanted, got something smaller just so I can use the credits and then delete my account. Support couldn't answer why my payment method was flagged and instead just said they'd forward my issue to someone else, my entire issue is Skip the Dishes in general, they block you from ordering if you report your order being wrong, and yes that's from personal experience, reporting things missing from my orders, wrong items being sent to me, allergy requirements when ordering for myself and friends not being met, each of those scenarios ended up with me being blocked from using the app for a few weeks at a time, if anyone's reading this and actually wants a decent food delivery service please use DoorDash or UberEats, DoorDash still has the issue of not believing you when you report things being wrong with your orders but at least it'll show up and not get you banned, and UberEats has so many BOGO deals that it's just clearly better than Skip

I messaged skip the dishes regarding my order it was all wrong, when I recieved it. It wasn't just one issue it was completely wrong. I wanted a full refund, I was only offered 50% but has not been applied or gotten back to me. Extremely dissatisfied with their ser vice will not be using them again. If you want resolve be warned they will do nothing.

Waiting 30 MINUTES just to update my email address is outrageous all the awhile the agent kept asking me to wait patiently.Keep in mind that 30 minutes was waiting while already talking to an advisor.Ridiculous,just to update an email address!!! I closed the account and happily use door dash.if I could give them 0 stars I would.

Do not join skip the dishes. Do not click on any advertisement in your email. If you say your interested it will automatically set up membership on your account and charge you every month without your authorization without your knowledge without you setting up a membership. A month later it takes money out of your account. And you will find out that you have and account. You cancel and they do not refund and they get at least one month from us and possibly years from others who don't check their credit card charges. I absolutely hate this. All these scams on the internet.

Customer representatives repeating the same copy pasted messages and not thinking about solving their customer's issues.

I will not use skip again and I urge others to do the same.

At least Uber eats support is much better.

Trying a number of times to chat with your customer service.
I am paying for the account, unable to use it.
I am out of patience and wanted to close my account.
I was suggested to login to account to close it, when the issue was unable access my account.
Please train your representative to use common sense instead of cutting and pasting script.

If I could choose negative stars I would. Each time using this company it is an absolute mistake. No delivery comes and I cancel. It’s impossible to be appropriately compensated when they refund my card. An absolute mess and would never suggest that one ever use it

I ordered pizza via Skip from Bow Tie Pizza. Skip routed the order to the Bow Tie location 10km away instead of the one 2km away, but this didn't matter because it was being delivered. I ordered the pizza just before 5pm and by 6pm, the order had not arrived and the tracking changed from being picked up by a driver to another 47min before arrival. I called Bow Tie pizza who was very helpful and said the pizza was ready at 5:41pm with no driver assigned. I had guest waiting for the food, so couldn't afford to wait and had to go pick up the food. After all this, Skip provided only $7 credit on an $80 order which I had to pick up at a location 10km away instead of the closest one which was 2km away. I do not recommend Skip - unreliable service and bad customer service.

Skip the dishes has an automated address system that is completely wrong. They blame you if the order goes to the wrong place, but you have NEVER typed in this address they populate. They only give you 50% back. Never use them.

Worst customer service ever. Bullshit company. Go with another delivery

Ordered dinner, received a phone call from restaurant saying it was a pick up order. Why order through skip if you are going to go get it?? The entire point of using skip is the delivery. Got a hold of skip. Nope can't change it to delivery... can't pay the difference. Oh they will cancel the order but you DONT get your money back!!! What a joke.

If I could select 0 stars - I would- Do not order. This prepay system is a scam platform for drivers. We ordered from skip the dishes for the first time- and last time on Saturday. The driver messaged me- saying he was waiting 25 minutes no food. And will I be giving him a tip. I did think that strange however I answered yes in cash. That was not good enough, he wanted to know how much!!!I said are you serious? He was as he replied yes. And informed me he only gets 6 dollars from skip so how much tip to bring the order. I called the restaurant directly he said no skip driver was waiting there.
Turns out he picked up the order- then messaged me for more money. Then here’s the best part- he kept the food. Marked delivered. And the next skip driver messaged me and said I know nothing about-Report it and you’ll get a refund.

A week later and a couple wait 48 hours for a review of what happened- and I’m wild. And down 120 dollars at Christmas! Great Family time- lesson learned- NO MORE SKIP THE DISHES!!

Abysmal customer service. Decided to try this app as it is Canadian. My order arrived and an item (whole panzerotti) was missing, I messaged the driver right away to ask if perhaps a box was forgotten. No reply. I went through the app and indicated the missing item, and was immediately sent a bot email denying a refund for the missing item. I emailed support multiple times over the next few days and received no reply.

I’ve been trying to resolve an issue with Skip+ Membership, and I can’t believe how pathetic the customer service is! The help chat section on their does not work!!! Yet they keep telling me to use it to resolve my issue. I resorted to email and after 6 emails back and forth have now given up and cancelled my Skip+ due to horrendous customer service support.

I ordered items from dollaramma on skip for.my children to decorate a tree I just purchased and some last minute christmas gifts.for them as ive been sick. And the driver comfirmed the order with 2 hrs to get to the store in our smaller city decided to get there ten minutes before it closes and call me and nit knly could I not understand what he was saying he went ahead and cancelled my order and they didnt even give me an option if I want skip credits or to wait for up to 7 buisness days for my money back. Now i ptobably wont get my $200 dollars back until after christmas. I would have preffered to chance it again and have them redo the order today. I gave a 6 dollar tip for nothing. And the chat is not helpful at all. This isnt the first time I should have known better. And then the driber doesnt get any consequenses for not doing his job and leaving kids without a decorated christmas tree and some gifts for christmas. Like why accept the order and then go almost 2 hours later tonthe store to get my order. That is not ok and he should lose his job.

I would give 0 stars if I could. Like another commenter, I try to support Canadian companies, but Skip has made that impossible. I tried to give them several chances, but tonight was the last straw. I had an awful experience with my delivery, and spoke with 5, yes 5 different support people. 2 of which just disappeared mid chat— and was reconnected to someone else. Support just uses canned responses, and refuses to acknowledge or even read the issues you may have had. (possibly using AI now?). There is no accountability for their drivers, and they don’t give a sh*t about losing their customers.
I will never use their service again.
Do better.